Event List
The following table shows a complete list of events that may appear on the Ruckus Cloud portal, including their event IDs and recommended actions (if any).
| Event ID | Event Message | Severity |
|---|---|---|
| 101 | AP discovered by the cloud controller | Informational |
| 103 | AP is being managed by the cloud controller | Informational |
| 105 | AP was not permitted to join the cloud controller | Minor |
| 106 | AP's firmware version updated | Informational |
| 107 | AP firmware update failed | Major |
| 108 | AP firmware update in progress | Informational |
| 109 | AP configuration update in progress | Informational |
| 110 | AP configuration updated | Informational |
| 111 | AP configuration update failed | Major |
| 115 | AP failed to join tenant's zone within the cloud controller | Major |
| 180 | Friendly neighbor-AP detected | Informational |
| 181 | Rogue AP detected (is spoofing SSID) | Critical |
| 182 | Rogue AP detected (is spoofing a connected AP) | Critical |
| 183 | Rogue AP detected (detected on wired LAN) | Critical |
| 184 | AP hosting an Ad-hoc network detected | Minor |
| 185 | Rogue AP no longer detected | Informational |
| 201 | User's authentication attempt with the Wi-Fi network failed | Major |
| 202 | User connected to the Wi-Fi network | Informational |
| 203 | User unable to connect to the Wi-Fi network | Major |
| 204 | User left the Wi-Fi network | Informational |
| 205 | User was disconnected from the Wi-Fi network due to lack of activity | Informational |
| 206 | User who connected to the Wi-Fi network was authorized for access | Informational |
| 207 | User who connected to the Wi-Fi network was not authorized for access | Major |
| 208 | User was disconnected from the Wi-Fi network due to reaching the session duration limit | Informational |
| 209 | User connected to another AP or RF band in the Wi-Fi network | Informational |
| 210 | User logged off the guest Wi-Fi network | Informational |
| 218 | AP's SmartRoam feature disconnected a user | Minor |
| 219 | User was not permitted to join the Wi-Fi network due to their device type | Minor |
| 222 | User on-boarding failed | Major |
| 301 | AP re-booted by customer (used AP's reset Switch) | Informational |
| 302 | AP self-rebooted or re-booted by the cloud controller | Major |
| 303 | AP disconnected from the cloud controller | Major |
| 304 | AP's IP address was changed | Informational |
| 305 | AP was factory reset | Informational |
| 306 | AP's RF operating channel was changed from channel {$from-channel} to channel {$to-channel} | Informational |
| 307 | AP's country code was changed | Informational |
| 308 | AP detected radar in 5-GHz band (this is a DFS event) | Informational |
| 311 | AP was moved to a new VM within cloud controller | Informational |
| 312 | AP is connected to the cloud controller | Informational |
| 313 | AP was deleted by the cloud controller | Major |
| 314 | AP's keep-alive packet was not received by the cloud controller | Informational |
| 315 | Informational | |
| 316 | AP's cable modem interface down | Major |
| 317 | AP is experiencing a temporary internal problem | Major |
| 318 | AP's cable modem was re-booted by the customer | Informational |
| 319 | AP's network disabled because its default router is not currently reachable | Warning |
| 320 | AP's client capacity limit was reached due to load balancing | Informational |
| 321 | AP's client capacity limit due to load balancing is back to normal operating range | Informational |
| 322 | AP's network changed state (was either enabled or disabled) | Informational |
| 323 | AP's client capacity limit was reached | Informational |
| 324 | AP's client capacity returned to normal operating range | Informational |
| 405 | eMAP's downlink connected to a MAP | Informational |
| 406 | eMAP's downlink is no longer connected to a MAP | Informational |
| 407 | eMAP's uplink connected to a MAP | Informational |
| 408 | eMAP's uplink disconnected from a MAP | Informational |
| 411 | MAP's uplink disconnected from a MAP | Informational |
| 412 | MAP's downlink connected to a MAP | Informational |
| 413 | MAP's downlink connected to an eMAP | Informational |
| 414 | MAP's downlink is no longer connected to an eMAP | Informational |
| 416 | RAP (downlink) connected to a MAP | Informational |
| 417 | MAP's uplink connected to an eMAP | Informational |
| 418 | MAP's uplink disconnected from an eMAP | Informational |
| 419 | MAP's uplink connected to a RAP | Informational |
| 420 | MAP's uplink connected to a MAP | Informational |
| 421 | AP role changed to the mesh role of "MAP" or "eMAP" and is accepting downlink mesh connections | Informational |
| 422 | AP role changed to the mesh role of "MAP" or "eMAP", but is not accepting downlink mesh connections at this time | Informational |
| 423 | AP role changed to the mesh role of "RAP" and is accepting downlink mesh connections | Informational |
| 424 | AP role changed to the mesh role of "RAP", but is not accepting downlink mesh connections at this time | Informational |
| 425 | MAP's downlink connected to another MAP | Informational |
| 426 | MAP's downlink is no longer connected to a MAP | Informational |
| 427 | RAP (downlink) is no longer connected to a MAP | Informational |
| 428 | MAP's radio was reset due to uplink connection to a new RAP | Informational |
| 20000 | {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) | Critical |
| 20001 | {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) | Major |
| 20002 | {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) | Warning |
| 1101 | {Switch name} is discovered by the cloud controller | Informational |
| 22041 | { Switch name} firmware version updated | Informational |
| 22042 | { Switch name} firmware update failed | Critical |
| 22051 | { Switch name} configuration updated | Informational |
| 22052 | { Switch name} configuration update failed | Critical |
| 22061 | { Switch name} re-booted by the cloud controller | Informational |
| 21000 | { Switch name} disconnected from the cloud controller for more than 15 minutes | Major |
| 22071 | {Switch name} was deleted by the controller | Informational |
| 22081 | {Switch name} disconnected from the controller | Informational |
| 22082 | {Switch name} is connected to the controller | Informational |
| 22091 | {Switch name} discovered by the controller | Informational |
| 1304 | { Switch name} IP address has changed | Informational |
| 1312 | { Switch name} is connected to the cloud controller | Informational |
| 1313 | { Switch name} is deleted by the cloud controller | Informational |
| Switch-1401 | {Switch name} additional Stack member unit detected <Serial number> | Minor |
| Switch-1402 | {Switch name} additional Stack member unit Acknowledged | Informational |
| Switch-1403 | { Switch name} stack member unit replacement detected - <old-Serialnumber> replaced with <newSerial number> | Minor |
| Switch-1404 | {Switch name} stack member unit replacement acknowledged by (username) - <old-Serialnumber> replaced with <new-Serial number> | Informational |
| ENT-1900 | Your account has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. | Major |
| ENT-1901 | Your account has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. | Major |
| ENT-1902 | Your account ${num} has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. | Critical |
| ENT-1903 | Your account ${num} has { number of subscriptions} subscriptions that will expire on {$date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. | Critical |
| ENT-1904 | Your license for $}{ Switch_num} Switchs expired. Grace period ends in ${num_of_days} days Switchs configuration will be deleted on ${date}, Act Now. | Critical |
| ENT-1905 | Your license renewed | Informational |
| ENT-1906 | Your licenses have expired Switchs configuration was deleted | Major |
| ENT-1907 | Switch ${num} was created by ${tenant} | Minor |
| ENT-1908 | Switch ${num} was deleted by ${tenant} | Minor |
| ENT-1909 | The following Switchs were removed due to insufficient subscriptions ${Switchs_sn} | Critical |
| ENT-1910 | Account ${num} has ${num} active licensed subscriptions. The following Switchs were hard-deleted: ${Switchs_sn} | Critical |
| ENT-1911 | Your account ${num} has ${num} active licensed subscriptions. following Switchs were restored ${Switchs_sn} | Informational |