For troubleshooting purposes, use the
Disconnect Client option to forcefully disconnect a client from the Ruckus Cloud.
To disconnect a client from Ruckus Cloud, follow these steps.
-
From the navigation pane, click
Users.
The
Users page loads and displays the
Clients tab. The screen displays both connected and disconnected (historical) wireless clients with search options. When searching for disconnected (historical) clients, you can only search by MAC address, hostname or username.
-
From the list of currently associated clients, locate the wireless client (connected or disconnected) that you wan to disconnect from Ruckus Cloud WiFi, and then click its MAC address.
The
Client MAC Address page appears.
Figure 113
Disconnect Client
-
Click
Disconnect Client.
Choose one of these options:
- Client reconnects: Disconnects the client from Ruckus Cloud WiFi and automatically checks is the client was reconnected.
- Client doesn't reconnect: Disconnects the client Ruckus Cloud WiFi, checks the status, and displays:
The client didn't reconnect. Refresh to check status.
-
Click
Refresh to view the connection status.
It displays the message:
Checking Connection.
When you return to the
Clientsctab, it shows only the connected users.
