• Name: enter the name of the service
• API ID: enter the API ID
• Protection Policy: select the appropriate policy from the menu
• Application: enter the scope of the application. In this example scope is set to Global.
• API Namespace: a system generated value is populated

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {
  // Secret shared between Ruckus Analytics (RA) and ServiceNow
  // to ensure the authenticity of data received.
  var secret = "<secret>";

  // Change value to assign incident to specific group,
  // leave as is to not assign to any group
  var assignment_group = "<assignment_group>";

  // Change value to assign incident to specific person,
  // leave as is to not assign to any person
  var assigned_to = "<assigned_to>";

  // Mapping of RA incident severity to
  // ServiceNow incident Impact and Urgency field
  var impactAndUrgencyMap = {
    P1: { impact: 1 /* High */, urgency: 1 /* High */ },
    P2: { impact: 2 /* Medium */, urgency: 1 /* High */ },
    P3: { impact: 2 /* Medium */, urgency: 2 /* Medium */ },
    P4: { impact: 3 /* Low */, urgency: 3 /* Low */ }
  };

  // Mapping of RA incident status to
  // ServiceNow incident State field
  var stateMap = {
    'new': 1 /* New */,
    'ongoing': 1 /* New */,
    'finished': 6 /* Resolved */
  };

  var data = request.body.data;
  // 1. Ensure request uses correct shared secret key
  if (data.secret == secret) {
    var mode; // insert or update
    var event = data.payload;

    var inc = new GlideRecord('incident');

    // 2. Check if incident exists
    inc.addQuery('number', event.id);
    inc.query();

    if (inc.hasNext()) {
      inc.next();
      mode = "update";
    } else {
      inc.initialize();
      mode = "insert";
    }

    // 3. Add/update fields
    inc.number = event.id;
    inc.state = stateMap[event.status];
    inc.impact = impactAndUrgencyMap[event.severity].impact;
    inc.urgency = impactAndUrgencyMap[event.severity].urgency;
    inc.short_description = event.title;
    inc.description = getDescription(event);

    // 4. Assign incident to specific group or person
    if (assigned_to != "<assigned_to>") {
      inc.assigned_to = assigned_to;
    }
    if (assignment_group != "<assignment_group>") {
      inc.assignment_group.setDisplayValue(assignment_group);
    }

    // 5. Insert/Update the incident
    inc[mode]();

    var status = mode + (mode == 'insert' ? 'ed' : 'd');
    gs.info('incident ' + event.id + ' ' + status);
  } else {
    gs.warn("Invalid secret to run Ruckus Analytics webhook");
  }

  // Respond to the Webhook
  response.setStatus(200);

  /**
   * Generate description for incident
   */
  function getDescription (event) {
    return [
      'Incident URL: ' + event.link,
      '',
      'Details:',
      '------------------------------------------------',
      'Client Impact Count: ' +
        event.impactedClientCount +
        ' of ' +
        event.clientCount +
        ' (' + event.impactedClientPercentage + ')',
      'Incident Category: ' + event.category,
      'Incident Sub-Category: ' + event.subCategory,
      'Type: ' + event.impactedAreaType,
      'Scope: ' + event.impactedAreaName,
      'Hierarchy: ' + event.impactedAreaHierarchy,
      'Duration: ' + event.duration,
      'Event Start Time: ' + event.startTime,
      'Event End Time: ' + event.endTime,
      '',
      'ROOT CAUSE ANALYSIS:',
      '------------------------------------------------',
      event.rootCauses,
      '',
      'RECOMMENDED ACTION:',
      '------------------------------------------------',
      event.recommendations
    ].join('\n');
  }
})(request, response);

• Name: enter the name of the webhook
• Webhook URL: enter the URL by appending the domain URL (for example, https://dev-123.service-now.com) and the Base API Path from the ServiceNow record (for example, /api/93874/ruckus_analytics_incidents)
• Resource Group: select the resource group that you want to associate with the webhook URL. Any incident created within that resource group will be notified via the webhook URL to the ServiceNow application
• Secret: enter the secret key generated for authentication from the service record
• Enable: If webhook URL is enabled, ServiceNow will receive notifications about the incidents. If webhook URL is enabled, the status appears green and appears grey if it is disabled.

• Name: enter the name of the webhook
• Webhook URL: enter the webhook URL from the Zapier interface
• Resource Group: select the resource group that you want to associate with the webhook URL. Any incident created within that resource group will be notified via the webhook URL to the Salesforce application
• Secret: enter secret key for data authentication between RUCKUS Analytics and Zapier
• Enable: If webhook URL is enabled, Salesforce will receive notifications about the incidents. If webhook URL is enabled, the status appears green and appears grey if it is disabled.
• Click Send a Sample Incident to continue integration on the Zapier application. When the incident sample has reached Zapier, a success message is relayed on the Create Webhook dialog box in the RUCKUS Analytics web interface.