User Guide

Copyright Statement

Contacting RUCKUS Customer Services and Support

Document Feedback

RUCKUS Product Documentation Resources

Online Training Resources

Document Conventions

Command Syntax Conventions

About This Guide

About This Document

What's New in This Document

Getting Started

LTE AP Management Overview

How LTE AP Management Works

Supported Web Browsers

Signing Up for Ruckus LTE AP Management

Logging in to the Ruckus LTE AP Management Portal

Navigating the Ruckus LTE AP Management Web Interface

Getting to Know the Dashboard

Updating Your Profile

Changing Your Password

Resetting Your Password

Logging Out of the Ruckus LTE AP Management Portal

Supported AP Models

Working with Venues

Venues Overview

Editing LTE Settings for a Venue

Adding Macro EARFCN

Editing Macro EARFCN

Configuring SAS Account for a Venue

Configuring Software Build Version of the AP Model for a Venue

Viewing Existing Venues

Viewing Venue Information

Viewing Clients Connected to a Venue

Viewing APs Assigned to a Venue

Working with Floor Plans

Importing a Floor Plan

Calibrating the floor plan

Editing a Floor Plan

Editing AP Placement

Deleting a Floor Plan

Viewing Networks Configured for a Venue

Viewing Events That Have Occurred in a Venue

Customizing the LTE Setting for a Venue

Customizing the Wireless Radio Settings

Editing a Venue

Deleting a Venue

Managing Access Points

Adding ECGI Records

Adding Certified Professional Installer Details

Certifying an LTE AP

Viewing LTE APs

Viewing ECGI Records

Viewing CPI Details

Viewing Wi-Fi APs

Exporting AP Screen Details

Viewing AP Details

Viewing Wi-Fi Clients Associated with an AP

Viewing Networks Configured on an AP

Viewing Events That Have Occurred on the AP

Viewing AP Properties

Editing an LTE AP

Editing ECGI Records

Editing Certified Professional Installer Details

Configuring Bonjour Services (Wi-Fi Only)

Creating or Editing a Bonjour Service

Enabling or Disabling a Bonjour Service

Viewing Existing Bonjour Services

Deleting a Bonjour Service

Downloading the AP Logs

Turning AP LEDs ON/OFF

Rebooting an AP

Resetting an AP to Factory Defaults

Disabling or Enabling AP Service

Deleting an AP from Ruckus LTE AP Management

Managing Wi-Fi Networks

LTE Networks in Ruckus LTE AP Management

Creating an LTE Network

Viewing LTE Network (EPC) details

Viewing LTE APs that are provisioned on a LTE Network (EPC)

Viewing Venues That Are Advertising a Network

Viewing Events That Have Occurred on a Network

Editing an LTE Network

Deleting a Network

Wi-Fi Networks in Ruckus LTE AP Management

Creating Networks Overview

Supported Network Types

Creating a Network That Uses a Pre-Shared Key

Creating a Network That Uses an Enterprise AAA Server

Creating a Network That Uses Cloudpath Onboarding

Creating a Network That Uses a Captive Portal with Click-Through

Creating a Network That Uses a Captive Portal with Self Sign In

Allowing Sign-In Using Facebook

Allowing Sign-In Using Google

Allowing Sign-In Using LinkedIn

Allowing Sign-In Using Twitter

Creating a Network That Uses a Captive Portal with Host Approval

Creating a Network That Uses a Captive Portal with a Guest Pass

Creating an Open Network (No Authentication)

Configuring Advanced Network Settings

Viewing APs That Are Advertising a Network

Editing a Network

Viewing LTE Clients

Viewing Associated LTE Clients

Filtering Associated Clients

Managing Wi-Fi Clients and Guests

Viewing Associated Clients

Filtering Associated Clients

Viewing Client Details

Managing Guests

Creating a Guest Pass

Viewing Guest Passes

Viewing Guest User Details

Disabling a Guest User

Generating a New Guest User Password

Deleting a Guest User

Monitoring Events

Event Monitoring Overview

Event Severity Levels

Exporting Events to a CSV File

Viewing Analytics

Analytics Overview

Available LTE Analytics Report

Statistics Supported in LTE AP

KPIs Supported in LTE AP

Accessing LTE KPIs

Available Analytics Reports

Number of Sessions

Session Inventory

Session Duration

Viewing and Filtering Wi-Fi Analytics Data

Performing Administrative Tasks

Performing Administrative Tasks

Viewing Your Account Details

Viewing Administrators

Understanding Administrator Roles

Adding an Administrator

Editing or Deleting an Administrator

Inviting a Ruckus Partner to Manage Your Account

Configuring Notification Settings

Adding an Email Address for System Notifications

Editing, or Deleting an Email Address for System Notifications

Adding an SMS Address

Editing or Deleting a Mobile Number

Using the Support Options on the Web Interface

Viewing Your License Information

Adding a SAS Account

Editing a SAS Account

Viewing Your SAS Account

Deleting a SAS Account

Enabling or Disabling Access Restriction

Sending Feedback

Reporting an Issue

Troubleshooting Basic Issues

AP Is Unable to Connect to Ruckus LTE AP Management

Firewall Ports to Open for RUCKUS LTE AP Management

Troubleshooting LTE Issues

Initial Setup Issues

Venue Status Check using Alarms

Collecting LTE AP Logs via LTE AP Management

Debugging Performance Issues

AP States in LTE AP Management

Ruckus LTE Alarms

Temperature Critical Alarm

Temperature Warning Alarm

LTE Radio OpState Disabled Alarm

RSC at max capacity

Loss of Sync Sources Alarm

HoldOver Timeout Alarm

Dead Peer Detection Alarm

SCTP Association Failure Alarm

File Upload Failure Alarm

Software Activation Failure Alarm

Configuration Image Download Failure Alarm

Server Authentication Failure Alarm

Server Certificate Revoked Alarm

Server Revocation Check Failure Alarm

Server Root CA Certificate Missing or Expired Alarm

OCSP Server not Reachable Alarm

NTP TOD Sync Failure Alarm

RA/CA not reachable Alarm

Ruckus LTE AP Disconnected from Management Cloud SeGW

Enrolment Failure Alarm

CBSD Registration Error Alarm

CBSD Grant Error Alarm

CBSD Grant Suspended Alarm

SAS Certificate Expired Alarm

SAS Certificate Invalid Alarm

SAS not Reachable Alarm

CBSD Installation Error Alarm

Conclusive CBSD Location Change Detection Alarm

Probable CBSD Location Change Detection Alarm

RSC Startup Failure Alarm

tx LO Sync Loss Alarm

rx LO Sync Loss Alarm

txPowerExceededMax Alarm

txPowerOutOfBounds Alarm

rxDiversity Alarm

LTE SecGW Alarms

LTE Controller Alarms

Configuration Failure Alarm

Synchronization Error Alarm

Configuration Pending Alarm

TDD Configuration Failure Alarm

Configuration Failure Alarm