Troubleshooting Basic Issues

  • Troubleshooting
    Here are some tips on how to troubleshoot basic issues that may occur on your Ruckus Cloud networks.
  • Login Issues: Networking Devices
  • Troubleshooting Switch Connectivity
    If the switch status on RUCKUS Cloud unexpectedly shows as Disconnected from cloud, then there can be a network connection issue between the switch and the Cloud application. In order to debug this issue, do the following.
  • AP Not Advertising SSID
    If an access point that you have added to your Ruckus Cloud account is not advertising the SSIDs that you have configured, here are some of the things you can check.
  • AP LED Behavior
    If you believe an AP is not operating normally, checking its LEDs can help you determine the AP behavior.
  • Firewall Ports to Open for Ruckus Cloud
    The following table lists the ports that must be opened in the network firewall to ensure that managed APs, switches, guest users, DNS servers, and so on can communicate successfully with Ruckus Cloud.