Firewall Ports to Open for Ruckus Cloud
The following table lists the ports that must be opened in the network firewall to ensure that managed APs, switches, guest users, DNS servers, and so on can communicate successfully with Ruckus Cloud.
NOTE
APs and switches require the following DNS entries to be reachable to establish secure connectivity to Ruckus Cloud. Ensure that the following DNS entries are whitelisted in your firewall:
- AP registrar FQDN ap-registrar.ruckuswireless.com
- CA FQDN ocsp.comodoca.com
| From (Sender) | To (Listener) | Port | Purpose | Symptoms When Blocked |
|---|---|---|---|---|
| Admin | Any | TCP:443 | Login and access tenant account for managing tenant APs or switches | Ruckus Cloud portal is inaccessible. |
| AP/Switch | Ruckus Cloud (vSZ) | TCP:22 | SSH tunnel between the AP or switch and Ruckus Cloud for management and control traffic | The AP or switch is unable to connect to Ruckus Cloud, DIR (newer models have CTL) LED is off.
Tenant account shows that AP or switch is disconnected. |
| AP /Switch | Ruckus Cloud (vSZ) | TCP:443 | Discovery of vSZ | This port is only used when an AP or switch is first added to a tenant account. If this port is blocked, any factory-reset AP or switch will be unable to connect to Ruckus Cloud. |
| AP/Switch | Ruckus AP Registrar | TCP:443 | Query vSZ associated with registered AP | This port is only used when an AP or switch is first added to a tenant account. If this port is blocked, any factory-reset AP or switch will be unable to connect to Ruckus Cloud. |
| AP/Switch | Ruckus NTP Server (ntp.ruckuswireless.com) | UDP:123 | Synchronization of the AP or switch clock with the NTP server | |
| AP/Switch | DNS server (provided by local DHCP) | TCP/UDP:53 | Query to resolve Ruckus AP/switch Registrar's FQDN | This port is only used when an AP or switch is first added to a tenant account. If this port is blocked, any factory-reset AP switch will be unable to connect to Ruckus Cloud. |
| Guest | Ruckus Cloud (Guest Portal) | TCP:443 | Guest authentication | Guest portal is unreachable |
| Guest | Ruckus Cloud (Guest Portal) | TCP:8090 | Enabling guest access to a tenant network | Guest authentication does not work and guest is unable to connect to the network |
| Guest | Ruckus Cloud (Guest Portal) | TCP:8099 | Enabling guest access to a tenant network | Guest authentication does not work and guest is unable to connect to the network |