Event List

The following table shows a complete list of events that may appear on the RUCKUS Cloud portal, including their event IDs and recommended actions (if any).

Table 1. Ruckus Cloud Events
Event ID Event Message Severity
101 AP discovered by the cloud controller Informational
103 AP is being managed by the cloud controller Informational
105 AP was not permitted to join the cloud controller Minor
106 AP's firmware version updated Informational
107 AP firmware update failed Major
108 AP firmware update in progress Informational
109 AP configuration update in progress Informational
110 AP configuration updated Informational
111 AP configuration update failed Major
115 AP failed to join tenant's zone within the cloud controller Major
180 Friendly neighbor-AP detected Informational
181 Rogue AP detected (is spoofing SSID) Critical
182 Rogue AP detected (is spoofing a connected AP) Critical
183 Rogue AP detected (detected on wired LAN) Critical
184 AP hosting an Ad-hoc network detected Minor
185 Rogue AP no longer detected Informational
201 User's authentication attempt with the Wi-Fi network failed Major
202 User connected to the Wi-Fi network Informational
203 User unable to connect to the Wi-Fi network Major
204 User left the Wi-Fi network Informational
205 User was disconnected from the Wi-Fi network due to lack of activity Informational
206 User who connected to the Wi-Fi network was authorized for access Informational
207 User who connected to the Wi-Fi network was not authorized for access Major
208 User was disconnected from the Wi-Fi network due to reaching the session duration limit Informational
209 User connected to another AP or RF band in the Wi-Fi network Informational
210 User logged off the guest Wi-Fi network Informational
218 AP's SmartRoam feature disconnected a user Minor
219 User was not permitted to join the Wi-Fi network due to their device type Minor
222 User on-boarding failed Major
301 AP re-booted by customer (used AP's reset Switch) Informational
302 AP self-rebooted or re-booted by the cloud controller Major
303 AP disconnected from the cloud controller Major
304 AP's IP address was changed Informational
305 AP was factory reset Informational
306 AP's RF operating channel was changed from channel {$from-channel} to channel {$to-channel} Informational
307 AP's country code was changed Informational
308 AP detected radar in 5-GHz band (this is a DFS event) Informational
311 AP was moved to a new VM within cloud controller Informational
312 AP is connected to the cloud controller Informational
313 AP was deleted by the cloud controller Major
314 AP's keep-alive packet was not received by the cloud controller Informational
315 Informational
316 AP's cable modem interface down Major
317 AP is experiencing a temporary internal problem Major
318 AP's cable modem was re-booted by the customer Informational
319 AP's network disabled because its default router is not currently reachable Warning
320 AP's client capacity limit was reached due to load balancing Informational
321 AP's client capacity limit due to load balancing is back to normal operating range Informational
322 AP's network changed state (was either enabled or disabled) Informational
323 AP's client capacity limit was reached Informational
324 AP's client capacity returned to normal operating range Informational
405 eMAP's downlink connected to a MAP Informational
406 eMAP's downlink is no longer connected to a MAP Informational
407 eMAP's uplink connected to a MAP Informational
408 eMAP's uplink disconnected from a MAP Informational
411 MAP's uplink disconnected from a MAP Informational
412 MAP's downlink connected to a MAP Informational
413 MAP's downlink connected to an eMAP Informational
414 MAP's downlink is no longer connected to an eMAP Informational
416 RAP (downlink) connected to a MAP Informational
417 MAP's uplink connected to an eMAP Informational
418 MAP's uplink disconnected from an eMAP Informational
419 MAP's uplink connected to a RAP Informational
420 MAP's uplink connected to a MAP Informational
421 AP role changed to the mesh role of "MAP" or "eMAP" and is accepting downlink mesh connections Informational
422 AP role changed to the mesh role of "MAP" or "eMAP", but is not accepting downlink mesh connections at this time Informational
423 AP role changed to the mesh role of "RAP" and is accepting downlink mesh connections Informational
424 AP role changed to the mesh role of "RAP", but is not accepting downlink mesh connections at this time Informational
425 MAP's downlink connected to another MAP Informational
426 MAP's downlink is no longer connected to a MAP Informational
427 RAP (downlink) is no longer connected to a MAP Informational
428 MAP's radio was reset due to uplink connection to a new RAP Informational
20000 {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) Critical
20001 {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) Major
20002 {Switch name} Stack unit 2 Power supply 1 is down (Note: Description changes per event coming from Switch) Warning
1101 {Switch name} is discovered by the cloud controller Informational
22041 { Switch name} firmware version updated Informational
22042 { Switch name} firmware update failed Critical
22051 { Switch name} configuration updated Informational
22052 { Switch name} configuration update failed Critical
22061 { Switch name} re-booted by the cloud controller Informational
21000 { Switch name} disconnected from the cloud controller for more than 15 minutes Major
22071 {Switch name} was deleted by the controller Informational
22081 {Switch name} disconnected from the controller Informational
22082 {Switch name} is connected to the controller Informational
22091 {Switch name} discovered by the controller Informational
1304 { Switch name} IP address has changed Informational
1312 { Switch name} is connected to the cloud controller Informational
1313 { Switch name} is deleted by the cloud controller Informational
Switch-1401 {Switch name} additional Stack member unit detected <Serial number> Minor
Switch-1402 {Switch name} additional Stack member unit Acknowledged Informational
Switch-1403 { Switch name} stack member unit replacement detected - <old-Serialnumber> replaced with <newSerial number> Minor
Switch-1404 {Switch name} stack member unit replacement acknowledged by (username) - <old-Serialnumber> replaced with <new-Serial number> Informational
ENT-1900 Your account has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. Major
ENT-1901 Your account has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. Major
ENT-1902 Your account ${num} has { number of subscriptions} subscriptions that will expire on ${date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. Critical
ENT-1903 Your account ${num} has { number of subscriptions} subscriptions that will expire on {$date_time}. If you have not renewed your subscriptions by then, ${num} Switchs will be removed from service. Critical
ENT-1904 Your license for $}{ Switch_num} Switchs expired. Grace period ends in ${num_of_days} days Switchs configuration will be deleted on ${date}, Act Now. Critical
ENT-1905 Your license renewed Informational
ENT-1906 Your licenses have expired Switchs configuration was deleted Major
ENT-1907 Switch ${num} was created by ${tenant} Minor
ENT-1908 Switch ${num} was deleted by ${tenant} Minor
ENT-1909 The following Switchs were removed due to insufficient subscriptions ${Switchs_sn} Critical
ENT-1910 Account ${num} has ${num} active licensed subscriptions. The following Switchs were hard-deleted: ${Switchs_sn} Critical
ENT-1911 Your account ${num} has ${num} active licensed subscriptions. following Switchs were restored ${Switchs_sn} Informational
Table 2. Admin Audit Events
Admin Audit Events Descriptions
AP {AP Name}, SN {SerialNumber} was added by {Admin name} ({adminEmail})
Floor plan {Floor plan Name} was updated by {Admin name} ({adminEmail})
AP {AP Name} (SN: {SerialNumber}) was placed on floor plan {Floor plan Name} by {Admin name} ({adminEmail})
AP {AP Name} (SN: {SerialNumber}) was removed from floor plan {Floor plan Name} by {Admin name} ({adminEmail})
AP {AP Name} (SN: {SerialNumber}): Status was changed to offline by {Admin name} ({adminEmail})
Floor plan {Floor plan Name} was deleted by {Admin name} ({adminEmail})
Network {Network Name} was added by {Admin name} ({adminEmail})
Network {Network Name} was activated at venue {venue name} by {Admin name} ({adminEmail})
Network {Network Name} was deactivated at venue {venue name} by {Admin name} ({adminEmail})
Network {Network Name} was updated by {Admin name} ({adminEmail})
Network {Network Name} was deleted by {Admin name} ({adminEmail})
AP group {AP group Name} was created by {Admin name} ({adminEmail})
AP group {AP group Name} was updated by {Admin name} ({adminEmail})
AP {AP Name} (SN: {SerialNumber}) was added to AP group {AP group Name} by {Admin name} ({adminEmail})
AP {AP Name} (SN: {SerialNumber}) was removed from AP group {AP group Name} by {Admin name} ({adminEmail})
AP group {AP group Name} was deleted by {Admin name} ({adminEmail})
Support access was activated by {Admin name} ({adminEmail})
Support access was disabled by {Admin name} ({adminEmail})

If the administrator already exists and we know his name: Administrator {Admin name} ({adminEmail}) was added by {Admin name} ({adminEmail})

If the administrator doesn't exist (we don't know his name): Administrator {adminEmail} was added by {Admin name} ({adminEmail})

If the administrator already exists and we know his name: Administrator {Admin name} ({adminEmail}) was updated by {Admin name} ({adminEmail})

If the administrator doesn't exist (we don't know his name): Administrator {adminEmail} was updated by ({Admin name} ({adminEmail})

If the administrator already exists and we know his name: Administrator {Admin name} ({adminEmail}) was deleted by {Admin name} ({adminEmail})

If the administrator doesn't exist (we don't know his name): Administrator {adminEmail} was deleted by {Admin name} ({adminEmail})

Notifications recipient {recipient name} was added by {Admin name} ({adminEmail})
Notifications recipient {recipient name} was updated by {Admin name} ({adminEmail})