Participants Details Tile

The Participants Details tile displays exhaustive information about the call, such as the participant name, client MAC address, IP address, client MAC address, network type, duration of the call, AP name and MAC address, SSID, radio frequency, Wi-Fi connection quality, and so on. You can select the MAC address of the client by clicking the (edit icon) . You can also pause the pointer over the status capsule in the Wi-Fi Connection Quality column for more information about RSS, SNR, throughput estimate, and average MCS (downlink). A video call of good quality is displayed as a green capsule in the Wi-Fi Connection Quality column, and a poor quality call is displayed as a red capsule. You must click the edit icon, and select the client for each participant to view the Wi-Fi statistics.

Zoom Call Statistics Tile

The Zoom Call Statistics tile provides a graph or table representation of jitters, latency, packet loss, and video frame rate experience in the call.

• Jitter: This graph displays jitters produced during the call in milliseconds (ms) for both participants for the duration of the call. The participant with lower jitter values experienced better call quality. You can also select the check box next to the participant name to view data only for the selected participant. By default, data pertaining to both participants is displayed.
• Latency: This graph displays latency (delay) produced during the call in milliseconds (ms) for both participants for the duration of the call. The participant with lower latency values experienced better call quality because there was minimum or no delay in audio and video transmission. You can also select the check box next to the participant name to view data only for the selected participant. By default, data pertaining to both participants is displayed.
• Packet Loss: This graph displays the percentage of data packets lost during video and audio transmission for both participants. The participant with lower values experienced better call quality because there was minimum or no data loss during audio and video transmission. You can also select the check box next to the participant name to view data only for the selected participant. By default, data pertaining to both participants is displayed.
• Video Frame Rate: This graph displays the number of video frames transmitted and received between both participants during the call. If the video call was successful for both participants, these values will be the same. The participant with lower frames per second experiences poor video quality. You can also select the check box next to the participant name to view data only for the selected participant. By default, data pertaining to both participants is displayed.