Inviting a Ruckus Partner to Manage Your Account

In addition to local administrators, your Ruckus Cloud account can be managed by an authorized Ruckus Partner, also known as a value-added reseller (VAR). If you want a third-party administrator to manage your Ruckus Cloud account for you, you can send an invitation from the web interface.

Before starting this procedure, you must know the email address of the authorized Ruckus Partner administrator that you want to invite. If you do not have this information, contact Ruckus Support for assistance.
Complete the following steps to invite an outside administrator to manage your Ruckus Cloud account.
  1. From the navigation pane, click Administration.
    The Administration page appears and displays the following tabs:
  2. Click the Administrators tab.
    The Administrators page appears and displays a list of local administrators and 3rd Party administrators (Ruckus Partners) whom you have authorized to manage your account.
  3. Scroll down to the 3rd Party Administrators section, and then click Invite 3rd Party Administration.
    The Invite 3rd Party Administration screen appears.
  4. In Invite an administrator box, enter the Ruckus partner's email address.
  5. Click OK.
    Ruckus Cloud sends your invitation to the email address. Ruckus Cloud checks its support account database for the email address that you entered.
    • If it finds an authorized Ruckus partner who is registered using the email address you entered, it sends the invitation to the partner. After the Ruckus partner accepts your invitation, the partner will have administrative access to your Ruckus Cloud account. You will also receive a notification from Ruckus Cloud when the partner accepts your invitation. If the Ruckus partner does not have a Ruckus Cloud account, a Prime Admin account is created using the entered email address to allow the invitation process to continue.
    • If it does not find a Ruckus partner that is registered using the email address you entered, it displays an error message. Verify that you entered the email address correctly, and then try again. Alternatively, try another partner's email address, if you know of another.