Known Issues and Limitations

This release includes the following known issues and limitations.

Note: Known issues and limitations for individual device firmware versions are outside the scope of this document. Refer to Supported Hardware and Software for links to the Release Notes applicable to RUCKUS One supported devices (RUCKUS APs, RUCKUS ICX switches, and RUCKUS Edge devices).
Issue ACX-37453
Symptom When a property unit is deleted, the related DPSKs will remain intact. Activities related to unit deletion do not include DPSK deletion.
Workaround None.
Issue ACX-33829
Symptom User equipment is unable to wander across locations.
Workaround None.
Issue ACX-32416
Symptom Certain AP-related data is not visible until the AP is operational following the migration of the ZoneDirector configuration to RUCKUS One.
Workaround None.
Issue ACX-40890, ACX-34930
Symptom STA can connect on a PSK WLAN with MacOS Monterey and BigSur versions, however after a while, the STA ping disappears.
Workaround None.
Issue
Symptom When using a Chrome-based browser with SAML2 Single Sign-On (SSO), users might be redirected back to the log in page.
Workaround Use another browser.
Issue
Symptom Regardless of whether properties are assigned or unassigned to an LSP (which is the integrator), the Brand 360 aggregate view incorporates all properties to display data for three metrics: Property Health, Guest Experience, and Brand SSID Compliance. However, the tabular view in the Brand 360 aggregate view is updated properly and displays the property data only if the properties are assigned to the LSP.
Workaround None.
Issue ACX-40890
Symptom MacOS Monterey and BigSur version STA can connect on a PSK WLAN but STA ping is lost after some time.
Workaround None.
Issue
Symptom When creating a unit from the property service, if identity creation files are duplicated (either due to a duplicate passphrase or duplicate LAN port, etc.), RUCKUS One will not halt the creation of units.
Workaround Since Activity indicates the identity creation failure, the user can change the configuration that resulted in the failure, or the user can delete the unit that is not associated with the identity.
Issue
Symptom Email is not tracked during creation of the identity; email or SMS is not tracked when the unit is associated with the portal service using the edit operation; email is not tracked during registration of MAC addresses.
Workaround None.
Issue ACX-37453
Symptom DPSK deletion is not included with activities associated with unit deletion.
Workaround During a unit deletion failure event, make sure to delete the associated DPSK passphrase manually.
Issue
Symptom If the same device is connected to multiple identities or units using different DPSK passphrases at different points in time, the devices will reflect both identities or units with the last seen date.
Workaround None.
Issue
Symptom When creating identities or units  from identities or venues, if DPSK creation fails (such as due to duplicate passphrases, etc.), the RUCKUS One system will not halt the creation of identities.
Workaround Since Activity indicates the identity's failure in identity activity, the user can go ahead and change the configuration that resulted in failure, or the user can go ahead and delete the identity or unit that is not associated with DPSK.
Issue
Symptom A connected client (with the unit's DPSK passphrase) details is not displayed in the Identity page.
Workaround None.
Issue
Symptom After the ZoneDirector configuration is migrated to RUCKUS One, some of AP-related information cannot be viewed until the AP comes online.
Workaround None.
Issue ACX-33829
Symptom UE cannot roam across different venues.
Workaround None.
Issue CMS-1090
Symptom From RUCKUS One, you cannot configure the port speed of an ICX 7850-48F switch.
Workaround

Use the following switch CLI commands to configure the port speed:

# configure terminal

# interface ethernet 1/1/1 to 1/1/4

# speed-duplex <speed>

Issue ACX-31477
Symptom Service validation test cannot be edited by an admin account.
Workaround Only the owner of the test can edit the service validation test.
Issue ACX-31937
Symptom Firmware Version Management: Changing the update schedule without selecting an update time will result in an internal server error.
Workaround Choose the time before clicking Update Schedule.
Issue ACX-32365
Symptom Historical connected clients in the AI Assurance tab will be delayed for ~ 30 minutes.
Workaround Wait for 30 minutes for the AI Assurance health tabs to display the connected client's data.
Issue ACX-32368
Symptom A newly added venue, AP, or network might take longer time to appear while creating a service validation test.
Workaround Wait for 24 hours before the newly added entities are listed in Service validation test.
Issue ACX-30723
Symptom Service validation virtual wireless clients: In certain cases, getting PSK Failure with reason "STA Disassoc" when station and target APs operate in different channel.
Workaround None.
Issue ACX-29763
Symptom When you create or edit a Rogue AP Policy with new venue, the venue count is not refreshed automatically.
Workaround Refresh the browser UI.
Issue ACX-26662
Symptom Search filter for VLAN does not work as VLAN data can be a single digit number. A minimum of two characters is required to trigger UI search.
Workaround None.
Issue ACX-27386
Symptom Select All DPSK passphrases check box selects all passphrases for the current page only.
Workaround Change the pagination count to 100/page and then select the passphrase per page.
Issue ACX-27662
Symptom The Firmware Version Management page lists even the deleted venue.
Workaround None.
Issue ACX-28384
Symptom Download admin logs venue name is not shown properly in description field.
Workaround Venue name is shown as a separate field in the .CSV file adjacent to the description column.
Issue ACX-29255
Symptom Server error message is displayed when browser session times out though the active session is not idle. The JWT default session time is 60 minutes.
Workaround Re-log in after the session expires.
Issue ACX-25573
Symptom Activities, Events and Admin logs are limited to 100 pages only, irrespective of time period selected.
Workaround None.
Issue ACX-25567
Symptom Sometimes alarm counts are not aligned with change to calendar time on the Dashboard.
Workaround None.
Issue ACX-24450
Symptom User is not able to see zones list for linking the Client Isolation policy profile at the time of adding new wireless network.
Workaround Create the network without selecting policies and then edit the network to enable venue for the Client Isolation policy.
Issue ACX-24998
Symptom Switch incidents are not listed in specific switch filter or in the Switch tab though switches are contributing to the venue level incidents.
Workaround None.
Issue ACX-25153
Symptom The search results for events do not match the search keyword entered. Sometimes, produces unwanted search results.
Workaround Concentrate only on the search results where the results are highlighted.