This release includes the following known issues
and limitations.
Note: Known issues and limitations for individual device firmware versions are outside the
scope of this document. Refer to
Supported Hardware and Software for links to the Release Notes applicable to
RUCKUS One supported devices (RUCKUS APs, RUCKUS ICX switches, and RUCKUS Edge
devices).
| Issue |
ACX-37453 |
| Symptom |
When a property unit is deleted, the related DPSKs will remain intact. Activities
related to unit deletion do not include DPSK deletion. |
| Workaround |
None. |
| Issue |
ACX-33829 |
| Symptom |
User equipment is unable to wander across locations. |
| Workaround |
None. |
| Issue |
ACX-32416 |
| Symptom |
Certain AP-related data is not visible until the AP is operational
following the migration of the ZoneDirector configuration to RUCKUS
One. |
| Workaround |
None. |
| Issue |
ACX-40890, ACX-34930 |
| Symptom |
STA can connect on a PSK WLAN with MacOS Monterey and BigSur
versions, however after a while, the STA ping disappears. |
| Workaround |
None. |
| Issue |
|
| Symptom |
When using a Chrome-based browser with SAML2 Single Sign-On (SSO), users might be
redirected back to the log in page. |
| Workaround |
Use another browser. |
| Issue |
|
| Symptom |
Regardless of whether properties are assigned or unassigned to an LSP
(which is the integrator), the Brand 360 aggregate view incorporates all
properties to display data for three metrics: Property Health, Guest
Experience, and Brand SSID Compliance. However, the tabular view in the
Brand 360 aggregate view is updated properly and displays the property
data only if the properties are assigned to the LSP. |
| Workaround |
None. |
| Issue |
ACX-40890 |
| Symptom |
MacOS Monterey and BigSur version STA can connect on a PSK WLAN but
STA ping is lost after some time. |
| Workaround |
None. |
| Issue |
|
| Symptom |
When creating a unit from the property service, if identity creation
files are duplicated (either due to a duplicate passphrase or duplicate
LAN port, etc.), RUCKUS One will not halt the creation of units. |
| Workaround |
Since Activity indicates the identity creation
failure, the user can change the configuration that resulted in the
failure, or the user can delete the unit that is not associated with the
identity. |
| Issue |
|
| Symptom |
Email is not tracked during creation of the identity; email or SMS is
not tracked when the unit is associated with the portal service using
the edit operation; email is not tracked during registration of MAC
addresses. |
| Workaround |
None. |
| Issue |
ACX-37453 |
| Symptom |
DPSK deletion is not included with activities associated with unit
deletion. |
| Workaround |
During a unit deletion failure event, make sure to delete the
associated DPSK passphrase manually. |
| Issue |
|
| Symptom |
If the same device is connected to multiple identities or units using
different DPSK passphrases at different points in time, the devices will
reflect both identities or units with the last seen date. |
| Workaround |
None. |
| Issue |
|
| Symptom |
When creating identities or units from identities or venues, if
DPSK creation fails (such as due to duplicate passphrases, etc.), the
RUCKUS One system will not halt the creation of identities. |
| Workaround |
Since Activity
indicates the identity's failure in identity activity, the user can go
ahead and change the configuration that resulted in failure, or the user
can go ahead and delete the identity or unit that is not associated with
DPSK. |
| Issue |
|
| Symptom |
A connected client (with the unit's DPSK passphrase) details is not
displayed in the Identity page. |
| Workaround |
None. |
| Issue |
|
| Symptom |
After the ZoneDirector configuration is migrated to RUCKUS One, some
of AP-related information cannot be viewed until the AP comes
online. |
| Workaround |
None. |
| Issue |
ACX-33829 |
| Symptom |
UE cannot roam across different venues. |
| Workaround |
None. |
| Issue |
CMS-1090 |
| Symptom |
From RUCKUS One, you cannot configure the port speed of an ICX
7850-48F switch. |
| Workaround |
Use the following
switch CLI commands to configure the port speed:
# configure terminal
# interface ethernet
1/1/1 to 1/1/4
# speed-duplex
<speed>
|
| Issue |
ACX-31477 |
| Symptom |
Service validation test cannot be edited by an admin account.
|
| Workaround |
Only the owner of the test can edit the service validation
test. |
| Issue |
ACX-31937 |
| Symptom |
Firmware Version Management: Changing the update
schedule without selecting an update time will result in an internal
server error. |
| Workaround |
Choose the time before clicking Update
Schedule. |
| Issue |
ACX-32365 |
| Symptom |
Historical connected clients in the AI Assurance
tab will be delayed for ~ 30 minutes. |
| Workaround |
Wait for 30 minutes for the AI Assurance health
tabs to display the connected client's data. |
| Issue |
ACX-32368 |
| Symptom |
A newly added venue, AP, or network might take longer time to appear
while creating a service validation test. |
| Workaround |
Wait for 24 hours before the newly added entities are listed in
Service validation test. |
| Issue |
ACX-30723 |
| Symptom |
Service validation virtual wireless clients: In certain cases,
getting PSK Failure with reason "STA Disassoc" when station and target
APs operate in different channel. |
| Workaround |
None. |
| Issue |
ACX-29763 |
| Symptom |
When you create or edit a Rogue AP Policy with new venue, the venue
count is not refreshed automatically. |
| Workaround |
Refresh the browser UI. |
| Issue |
ACX-26368 |
| Symptom |
Traffic information reported under the Wireless
Clients tab and Applications tab do
not match. |
| Workaround |
None. |
| Issue |
ACX-26662 |
| Symptom |
Search filter for VLAN does not work as VLAN data can be a single
digit number. A minimum of two characters is required to trigger UI
search. |
| Workaround |
None. |
| Issue |
ACX-27386 |
| Symptom |
Select All DPSK passphrases check box selects all passphrases for the
current page only. |
| Workaround |
Change the pagination count to 100/page and then select the
passphrase per page. |
| Issue |
ACX-27662 |
| Symptom |
The Firmware Version Management page lists even
the deleted venue. |
| Workaround |
None. |
| Issue |
ACX-28384 |
| Symptom |
Download admin logs venue name is not shown properly in description
field. |
| Workaround |
Venue name is shown as a separate field in the .CSV file adjacent to
the description column. |
| Issue |
ACX-29255 |
| Symptom |
Server error message is displayed when browser session times out
though the active session is not idle. The JWT default session time is
60 minutes. |
| Workaround |
Re-log in after the session expires. |
| Issue |
ACX-25573 |
| Symptom |
Activities, Events and Admin logs are limited to 100 pages only,
irrespective of time period selected. |
| Workaround |
None. |
| Issue |
ACX-25567 |
| Symptom |
Sometimes alarm counts are not aligned with change to calendar time
on the Dashboard. |
| Workaround |
None. |
| Issue |
ACX-24450 |
| Symptom |
User is not able to see zones list for linking the Client Isolation
policy profile at the time of adding new wireless network. |
| Workaround |
Create the network without selecting policies and then edit the
network to enable venue for the Client Isolation policy. |
| Issue |
ACX-24998 |
| Symptom |
Switch incidents are not listed in specific switch filter or in the
Switch tab though switches are contributing to
the venue level incidents. |
| Workaround |
None. |
| Issue |
ACX-25153 |
| Symptom |
The search results for events do not match the search keyword
entered. Sometimes, produces unwanted search results. |
| Workaround |
Concentrate only on the search results where the results are
highlighted. |