Participants Details Table

The Participants Details table displays exhaustive information about the call, such as the participant name, client MAC address, IP address, network type, AP name and MAC address, SSID, radio frequency, Wi-Fi connection quality, and so on. You can select the MAC address of the client for the participants by clicking the Edit icon. You can also pause the pointer over the status capsule in the Wi-Fi Connection Quality column for more information about RSS, SNR, throughput estimate, and average MCS (downlink). A video call of good quality is displayed as a green capsule in the Wi-Fi Connection Quality column, and a poor quality call is displayed as a red capsule. You must click the edit icon, and select the client for each participant to view the Wi-Fi statistics.

Zoom Call Statistics Tile

The Zoom Call Statistics tile provides time-series graph and table representation of jitters, latency, packet loss, and video frame rate experience in the call. Pausing the pointer over the time-series graph at a particular point displays the details of the respective quality metric at that time during the call. You can include or exclude the Tx and Rx values of both audio and video for each quality metric in the call statistics by selecting or deselecting the respective traffic type.

• Jitter: Displays jitters produced during the call in milliseconds (ms) for both participants for the duration of the call. The participant with lower jitter values experienced better call quality.
• Latency: Displays latency (delay) produced during the call in milliseconds (ms) for both participants for the duration of the call. The participant with lower latency values experienced better call quality because there was minimum or no delay in audio and video transmission.
• Packet Loss: Displays the percentage of data packets lost during video and audio transmission for both participants. The participant with lower values experienced better call quality because there was minimum or no data loss during audio and video transmission.
• Video Frame Rate: Displays the number of video frames transmitted and received between both participants during the call. If the video call was successful for both participants, these values will be the same. The participant with lower frames per second experiences poor video quality.

The Zoom Call Statistics tile also provides table representation of jitters, latency, packet loss, and video frame rate experience in the call. Click the expand option next to the participant name to view the values of each quality metric at every minute of the call.