RUCKUS Customer Support and Feedback

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their RUCKUS products, and customers and partners with active support contracts.

Self-Service Resources

The RUCKUS Support Portal at offers a number of tools to help you to research and resolve problems with your RUCKUS products.

Open a Case

When your entire network is down, or severely impacted, call the appropriate telephone number listed below to get help:

  • Continental United States: 1-855-782-5871
  • Canada: 1-855-782-5871
  • Europe, Middle East, Africa, Central and South America, and Asia Pacific, toll-free numbers are available at and Live Chat is also available.
  • Worldwide toll number for our support organization. Phone charges will apply: +1-650-265-0903

We suggest that you keep a physical note of the appropriate support number in case you have an entire network outage.

Document Feedback

RUCKUS is interested in improving its documentation and welcomes your comments and suggestions.

You can email your comments to RUCKUS at

When contacting us, include the following information:

  • Document title
  • Document part number

RUCKUS Product Documentation Resources

Visit the RUCKUS website to locate related documentation for your product and additional RUCKUS resources.

Release Notes and other user documentation are available at You can locate the documentation by product or perform a text search. Access to Release Notes requires an active support contract and a RUCKUS Support Portal user account. Other technical documentation content is available without logging in to the RUCKUS Support Portal.

White papers, data sheets, and other product documentation are available at