Testing Video Call Quality
The Video Call QoE page allows network administrators to test the quality of video calls made through applications, such as Zoom, over the Wi-Fi network.
Video Call QoE Workflow
You can run a video call QoE test by following the steps listed in Creating a Test Call
After the test call is completed, a test call report is generated after approximately 8 to 10 minutes. For more information, refer to Video Call Test Report. You can click the icon to view the report.
In the report, select the client MAC address of the participants to view the video call QoE.If the call quality is good, the Video Call QoE displays in a green capsule. If the call quality is poor, it appears in a red capsule. Wi-Fi connection quality directly impacts the video call QoE. If the Wi-Fi connection quality of both participants is good, the video call QoE is good, and vice versa. Wi-Fi connection quality is influence by various factors, such as RSS, SNR, throughput estimate, and average MCS (downlink).
Creating a Test Call
Complete the following steps to create a test call.
- From the navigation bar, click Video Call QoE.
Click Create Test Call.
Note: Only network administrators can create test calls and these calls can be attended only by clients within the RUCKUS Wi-Fi network.
- In Test Name, enter the name for the test you wish to perform.
A Test Call Info page is displayed containing information about the test name, a link to make the Zoom call, and prerequisites. Clicking the link takes you to the Zoom Meeting web user interface. As with any Zoom meeting, you can edit the audio and video settings, chat with participants (only two in this case), record the meeting, use the reactions icons, share the screen, and so on.
Only two participants are allowed on the call and they must join the call immediately. For best analysis, both participants must be on the call for at least five minutes, enabling audio and video features on the call.
The MAC address of the participants must be added manually every time a report is generated. Reports are not generated if both participants are connected through a wired network or if no participants join the meeting.