Brand 360 Overview
Brand 360 is a data-sharing model that facilitates data analytics service for franchise business models related to the hospitality sector. The key stakeholders in this model, brands/HSPs, LAN Service Providers (LSPs)/Tech Partners, and Property Owners are bound by a service-level agreement (SLA) that sets the benchmark for the service quality and operations management of the network that is expected to be delivered by the LSPs.
Brand 360 provides an isolated environment to view aggregated and rolled up data of entities below brand and LSP. Brand 360 enables the brands to set SLA thresholds for certain metrics and helps them gain quick insight into the network health and service quality of the properties managed by their LSPs.
Brand 360 Dashboard
- LSP: Allows a view of the tech partner's network data for the predefined metrics.
- Property: Allows a view of the network data of the properties managed by any tech partners in the brand.
![](GUID-1D765329-346E-4F7D-BF3F-0AD8AE0A15D4-low.png)
![](GUID-5AAF216E-5B66-4900-B14C-99BE00EEC8F5-low.png)
- LSP Health: The LSP Health tile, which is available when the LSP view type is selected, displays the total number of P1 incidents that have occurred in the network across all the LSPs.
- Property Health: The Property Health tile, which is available when the Property view type is selected, displays the total number of P1 incidents that have occurred in the network across all the properties.
- Guest Experience: Displays the weighted average for the "guest experience" -related metrics across all LSPs or properties. The guest experience score is determined by calculating the average percentage of three metrics: Time to Connect, Connection Success, and Client Throughput.
- Brand SSID
Compliance: Displays the percentage of the network properties
that conforms to the SSID compliance rules.
- Company standards may
require specific naming conventions related to SSIDs too. The brand
can set the regular expression to validate brand SSID compliance
according to the specified standards. To set the regular expression,
click the
icon, enter SSID regular expression in the Compliance Rules sidebar and click Save.
Note: Regular expressions (example: ^[a-zA-Z0-9]{5}_GUEST$ ) must be compatible with Java standards.
- Company standards may
require specific naming conventions related to SSIDs too. The brand
can set the regular expression to validate brand SSID compliance
according to the specified standards. To set the regular expression,
click the
- Delta counter: Displays the difference in value compared to the previous time period indicating positive or negative change with respect to the metrics.
- Time-series graph: Displays the value of respective metrics over time. Pausing the cursor over the time-series graph at a particular cursor displays the value at that time and date.
- Selector arrow: The top three best performing and three underperforming LSPs or properties with respect to each metric are displayed. The selector arrow can be used to toggle the view to display the three best performers and the three underperformers. The selector arrow is available only if there are more than three LSPs or properties.
The brand can customize the SLA threshold for the metrics according to requirements. Every time a new SLA threshold is set, the values displayed on the table change simultaneously as the metrics that meet the updated SLA are considered for analytics. To customize the SLA, in the Service Level Agreements panel, move the slider to adjust the threshold value of each metric and click Apply.
Header Field | Description |
---|---|
LSP | Displays the name of the account that is associated with the brand account as a partner. |
Property Count | Displays the number of properties managed by the LSPs. |
P1 Incidents Count | Displays the number of critical-severity incidents that have occurred in the network. |
Guest Experience | Displays the average percentage for the "guest experience"-related metrics for each LSP and property. |
SSID Compliance | Displays the percentage of the network properties that conforms to the SSID compliance rules. |
Devices Total | Displays the total number of devices in the network. |
Header Field | Description |
---|---|
Property | Displays the properties managed by the LSPs. |
LSP | Displays the name of the account that is associated with the brand account as a partner. |
P1 Incidents Count | Displays the number of critical-severity incidents that have occurred in the network. |
Guest Experience | Displays the average percentage for the "guest experience"-related metrics for each LSP and property. |
SSID Compliance | Displays the percentage of the network properties that conforms to the SSID compliance rules. |
Devices Total | Displays the total number of devices in the network. |