May 2026 Release Information

New Features

The following software features are introduced in this release.


Feature	Description
MSP Device Relocation Across End Customers	RUCKUS One now allows MSP administrators to relocate access points between MSP end customers from the MSP Device Inventory. Administrators can select multiple devices, choose a destination customer and venue, and complete the move only when sufficient licenses are available at the destination.
Logical Branching in Workflows	RUCKUS One workflows now support functional (logical) splits that allow administrators to define branching logic based on device, browser, or enrollment variables. This capability enables dynamic onboarding workflows and more granular control over enrollment decision paths.
Reusable and Nested Onboarding Workflows	RUCKUS One now allows administrators to build modular onboarding workflows by referencing and nesting existing workflows. This capability promotes reuse and consistency across onboarding processes while simplifying workflow maintenance.

Enhancements

The following enhancements are introduced in this release.


Feature	Description
Business Insights Enhancements	The Business Insights feature has been upgraded to improve analytics performance, platform reliability, and security. This feature supports prebuilt reports and Data Studio features, including charts, dashboards, and the gallery. The upgrade enables enhanced analytics interactions, such as cross-filtering across charts and consistent color representation for the same data fields across visualizations, and includes backend security improvements. All existing Data Studio charts and dashboards have been automatically migrated and remain fully compatible with the updated backend, with no customer action required.
Enhanced Control and Transparency for AI Incidents	RUCKUS AI continuously analyzes events and alarms to identify AI Incidents, which represent user-impacting issues with root cause analysis and recommended actions. Recent enhancements provide greater administrative control and visibility, including severity overrides, targeted notifications, and clear insight into the incident types that AI continuously monitors 24×7. RUCKUS One now offers Enhanced Control and Transparency for AI Incidents: Enable or Disable AI Incidents Administrators can enable or disable individual AI Incident types based on relevance to their environment. Override Incident Severity Administrators can override the AI-assigned dynamic severity and set a user-defined severity level (P1–P4) when business context differs from AI analysis. Targeted Notifications Administrators can configure email notifications for selected AI Incidents, reducing alert noise while maintaining focus on high-impact issues. 24×7 Monitoring Transparency Administrators can view the complete list of AI Incident types that RUCKUS AI continuously monitors in the background, even when no incidents are triggered. This visibility helps customers understand what RUCKUS AI monitors 24×7.
Enhanced Activity Error Dialog	RUCKUS One now includes an enhanced Activity Error dialog that provides standardized, clear, and actionable error messages. This enhancement improves visual consistency and usability across services when activity errors occur.
Variable Support in Venue Override Templates	RUCKUS One templates now support variables such as end‑customer name and address. This enhancement enables dynamic value assignment in venue override templates and reduces the need for manual configuration.
Custom Admin Permissions for REC Templates	RUCKUS One REC templates now support custom administrator role permissions. This enhancement allows administrators to assign granular create, edit, and delete access for REC templates without granting access to underlying network configuration areas.
Sort Access Points by Connected Client Count	RUCKUS One access point lists now support sorting by connected client count across Network, Venue, and AP Group views. This enhancement improves visibility into access point utilization and helps administrators more quickly identify heavily loaded access points.
Validation for MSP EC Service Configuration	RUCKUS One now validates MSP end‑customer (MSP EC) service details before changes are saved. This enhancement provides recommended combinations of license quantities and service dates based on available licenses and expiration dates, enforces minimum license requirements based on configured devices, and prevents invalid service configurations until all values are validated. Clear visual feedback improves transparency and reduces configuration‑related support escalations.
Default Auto Clean‑up and Tier‑Based Identity Retention	RUCKUS One now enables Auto Clean‑up by default for newly created Identity Groups and applies tier‑based client retention periods. Identities are deleted only after all associated devices are removed and a 30‑day retention period has elapsed, helping maintain accurate identity data while preventing premature deletion.
Custom Tags for MSP End Customers	RUCKUS One now supports custom tags for Managed Service Provider (MSP) end customers. This enhancement enables easier organization, searching, and management of customer accounts at scale.
Bulk Deletion of Device Certificates from Templates	RUCKUS One now supports bulk deletion of device certificates from certificate templates. This enhancement makes it easier for administrators to remove expired or unused certificates and maintain a clean certificate inventory.
Bulk Template Sync Across Pages	RUCKUS One Templates Drift Report now supports selecting templates across all pages for a single bulk synchronization action. This enhancement reduces the time and effort required for Managed Service Provider administrators to manage and align large template libraries.
Support for Long Webhook URLs	RUCKUS One webhook configuration now supports webhook URLs longer than 255 characters, with a maximum length of 4096 characters. This enhancement enables successful integration with collaboration and automation platforms that generate long, tokenized webhook URLs.