The Video Call QoE
page allows network administrators to test the quality of video calls made through
applications, such as Zoom, over the Wi-Fi network.
Because video calls have high bandwidth
requirements, they are susceptible to issues such as latency and jitters which can be
analyzed and resolved with the help of video call testing. The test results are captured
in a report, which provides insight into various network parameters, pointing to
potential corrective action that can enhance video quality.
On the Navigation
bar, click App
Experience > Video Call
QoE. The Video Call QoE page is displayed.
The Video Call
QoE page displays all the test call reports. Each test call is made
up of a number of attributes as shown in the following table. You can use the search
option to search the required test call report by its test call name or the
status.
Table 1. Attributes of the Video Call
QoE Table
Attribute
Description
Test Call Name
Displays the name of the test
call.
Created Time
Displays the date and time the test
was created.
Start Time
Displays the start time of the the
test.
Participants
Displays the count of participants
participated in the test.
Status
Displays the following status of the
test.
Ended: The video call was
conducted successfully.
Invalid: The test was created, but
a video call was not conducted.
Not
Started: The test has been created and is
waiting for the participants to start the video call. This
status will be displayed only for a few minutes after the
test is created.. If the video call is not conducted within
a few minutes, the status changes to invalid.
QoE
If the quality of experience (QoE) of
a call is good, a green capsule with text "Good" is displayed and if
the QoE is poor, a red capsule with text "Bad" is displayed.
Video Call QoE Workflow
You have to create a test call, refer
to #GUID-C045EA58-C7A0-4F0E-9491-4881CFF2D242__SECTION_VQ3_GQK_JPB. After the test call is completed, a test call report is
generated after approximately 8 to 10 minutes. The test call report is displayed in
the Video Call QoE table. In the Video Call QoE table, click Test Call
Name attribute. The Video Call QoE Test Report
page is displayed. You can view the client and AP details in the Video
Call QoE Test Report page. For more information, refer to Video Call Test
Report.
Creating a Test Call
Complete the following steps
to create a test call.
On the Navigation
bar, click App Experience > Video Call QoE. The Video Call QoE page is displayed.
Click Create Test Call.
Note: Only network administrators can create test calls and these calls can be
attended only by clients within the RUCKUS Wi-Fi network.
In Test
Name, enter the name for the test you wish to perform.
Click Create.
A Test Call
Info page is displayed containing information about the test
name, a link to make the Zoom call, and prerequisites. Clicking the link takes
you to the Zoom Meeting web user interface. You must use the Zoom desktop or
mobile application (not the web browser version) for the test call. As with any
Zoom meeting, you can edit the audio and video settings, chat with participants
(only two in this case), record the meeting, use the reactions icons, share the
screen, and so on.
Only two
participants are allowed on the call and they must join the call
immediately. For best analysis, both participants must be on the call for at
least five to sevenn minutes, enabling audio and video features on the
call.
The MAC address
of the participants must be added manually every time a report is generated.
Reports are not generated if both participants are connected through a wired
network or if no participants join the meeting.
Click Done. The report is generated after approximately
8 to 10 minutes.