Testing Video Call Quality

The Video Call QoE page allows network administrators to test the quality of video calls made through applications like Zoom, over the WiFi network.

Since video calls have high bandwidth requirements, they are susceptible to issues such as latency and jitters which can be analyzed and resolved with the help of the video call testing feature. The test results a captured in a report which provide great insight into various network parameters, based on which corrective action can be taken to enhance video quality.

Follow these steps to create a test call:

  1. From the navigation bar, click Video Call QoE.
  2. Click Create Test Call. Only network administrators can create test calls and these calls can be attended only by clients within the RUCKUS WiFi network.
  3. In Test Name, enter the name for the test you wish to perform.
  4. Click Create.
    A Test Call Info page is displayed containing information about the test name, link to make the Zoom call, and per-requisites. Clicking the link takes you to the Zoom Meeting web user interface. Like in any Zoom meeting, you can edit the audio and video settings, chat with participants (only 2 in this case), record the meeting, use the reactions icons, share screen and so on.

    Only two participants are allowed on the call and they must join the call immediately. For best analysis, both participants have to be on the call for at least 5min enabling audio and video features on the call.

    Sample Test Call Info
    Note: The test call report is generated after the call ends. It takes sometime for the report to be displayed. For more information, see Video Call Test Report.
    The QoE page also displays information about the test calls created such as the status of the calls, number of participants, call create time and end time, QoE (green, amber colors), and a link to the report.
    Video Call Info Page