User Guide

Copyright Statement

Document Conventions

Command Syntax Conventions

Document Feedback

RUCKUS Product Documentation Resources

Online Training Resources

Contacting RUCKUS Customer Services and Support

About This Guide

Document Overview

What's New in This Document

Getting Started

Before You Begin

Signing Up for Ruckus Cloud

Supported Software and Hardware

Logging In to the RUCKUS Cloud Portal

Navigating the RUCKUS Cloud Web Interface

Getting to Know the Dashboard

Updating Your Profile

Changing Your Password

Resetting Your Password

Logging Out of the Ruckus Cloud Portal

Working with Venues

Venues Overview

Viewing Existing Venues

Accessing the Mesh Topology from a Venue

Viewing Venue Information

Viewing Clients Connected to a Venue

Viewing APs and AP Groups Assigned to a Venue

Viewing Switches Assigned to a Venue

Working with Floor Plans

Importing a Floor Plan

Placing a Networking Device to a Floor Plan

Deleting a Floor Plan

Viewing Networks Configured for a Venue

Viewing Configuration Profile Configured for a Venue

Viewing Events That Have Occurred in a Venue

Customizing the Wireless Radio Settings

Customizing Cellular Radio Settings

Customizing the AP LAN Port Settings of a Venue

External Antenna Settings

Configuring the Syslog Server for a Venue

Configuring Syslog Server for a Switch Venue

Configuring an External Location Server for a Venue

Viewing Routed Interfaces

Adding DHCP Service Profiles

AP Model Settings

Switch Settings

Firewall Settings

Editing a Venue

Deleting a Venue

Managing Network Devices: APs

Adding APs in Bulk

Viewing All APs

Accessing the Mesh Topology

Viewing AP Details

Viewing Wi-Fi Clients Associated with an AP

Viewing Networks Configured on an AP

Viewing Events That Have Occurred on the AP

Viewing AP Properties

Customizing the Radio Settings of an AP

Customizing the AP LAN Port Settings of an AP

Configuring Bonjour Services (Wi-Fi Only)

Creating or Editing a Bonjour Service

Enabling or Disabling a Bonjour Service

Viewing Existing Bonjour Services

Deleting a Bonjour Service

Deleting an AP from Ruckus Cloud

Rebooting an AP

Resetting an AP to Factory Defaults

Testing the AP Connectivity

Downloading the AP Logs

AP Group Overview

Viewing All AP Groups

Viewing AP Group Details

Viewing APs That Are Members of the AP Group

Viewing Networks Associated with an AP Group

Adding an AP Group

Editing an AP Group

Deleting an AP Group from the RUCKUS Cloud

Ruckus Cloud AP Cloud Discovery

Network Requirements

Cloud Discovery

LED Status During Cloud Discovery

Access Point Operations in Ruckus Cloud Wi-Fi

Managing Network Devices: Switches

Adding a Switch

Adding Switches in Bulk

Editing a Stack

Editing a Switch

Viewing More Details

Viewing Switches

Viewing the Switch Panel

Viewing Switch Clients

Viewing Switch Client Details

Viewing Routed Interfaces

Viewing Switch Status

Viewing Switch Events

Configuration Management

Backing up Configuration

Viewing Configuration

Comparing Configurations

Testing Connectivity of a Switch

Viewing Routing Table of a Switch

Rebooting a Switch

Starting CLI Session

Deleting a Switch

Switch Configuration

Adding a Switch Configuration Profile

Adding or Editing VLANs

Adding or Editing a Switch Model

Adding a Standard Rule

Adding an Extended Rule

Editing a Switch Configuration Profile

Editing Trusted Ports

Deleting a Switch Configuration Profile

Customizing a Port

Adding VLAN Interfaces (VEs)

Editing a VE Port

Adding, Editing, or Deleting a LAG

Adding DHCP Service Profiles

Editing a DHCP Service Profile

Understanding Wi-Fi Calling

Creating a Wi-Fi Calling Profile

Configuring Wi-Fi Calling in a Wi-Fi Network

Adding Device and OS Access Policies

Editing Device and OS Access Policies

Adding VLAN Pool

Managing Wi-Fi Networks

Supported Network Types

Creating Networks Overview

Creating a Network That Uses a Pre-Shared Key

Creating a Network That Uses a Dynamic Pre-Shared Key

Creating a Network That Uses an Enterprise AAA Server

Creating a Network That Uses Cloudpath Onboarding

Creating a Network That Uses a Captive Portal with Click-Through

Creating a Network That Uses a Captive Portal with Self Sign In

Allowing Sign-In Using Google

Allowing Sign-In Using Facebook

Allowing Sign-In Using LinkedIn

Allowing Sign-In Using Twitter

Creating a Network That Uses a Captive Portal with Host Approval

Creating a Network That Uses a Captive Portal with a Guest Pass

Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)

Creating an Open Network (No Authentication)

Configuring Advanced Network Settings

Viewing Existing Networks

Viewing Network Details

Viewing APs That Are Advertising a Network

Viewing Venues That Are Advertising a Network

Viewing Events That Have Occurred on a Network

Editing a Network

Deleting a Network

Ruckus Cloud RADIUS Configuration

Managing Clients and Guests Users

Managing Clients

Viewing Associated Clients

Filtering Associated Clients

Viewing Client Details

Disconnecting a Client

Exporting Client Details

Managing Guests

Viewing Guest Passes

Creating a Guest Pass

Importing Guest Accounts in Bulk

Viewing Guest User Details

Generating a New Guest User Password

Downloading Private Guest Information

Disabling a Guest User

Deleting a Guest User

Managing DPSK User Details

Adding a Passphrase for a DPSK User

Exporting DPSK User Credentials

WLAN-Specific Guest Management

Managing Guest Users

Monitoring Events

Events Monitoring Overview

Understanding Events

Event Severity Levels

RUCKUS Analytics Overview

RUCKUS Analytics Introduction

Logging In to RUCKUS Analytics

Navigating the RUCKUS Analytics User Interface

Using the Navigation Bar

RUCKUS Analytics Dashboard

Dashboard Overview

Client Troubleshooting Page

Testing Client Services

Network Health Test Report

Testing Video Call Quality

Video Call Test Report

Using the Overview Dashboard: Content Panel

Wireless Report

Inventory - APs Report

Inventory - Switches Report

WLANs Report Dashboard

Client Health Dashboard

Client Health Report

Applications Report

Airtime Utilization Report Dashboard

Airtime Utilization Report

AP Details Report Dashboard

AP Details Report

Client Details Report Dashboard

Client Details Report

Switch Details Report Dashboard

Switch Details Report

Comparison Reports Dashboard

Compare Filters

Data Explorer and Data Cubes

Data Cube Filters

Creating a Data Explorer Dashboard

Actions You Can Perform on an Existing Dashboard

Performing Administrative Tasks

Performing Administrative Tasks

Viewing Your Account Details

Viewing Administrators

Understanding Administrator Roles

Adding an Administrator

Editing or Deleting an Administrator

Inviting a Ruckus Partner to Manage Your Account

Configuring Notification Settings

Adding an Email Address for System Notifications

Adding an SMS Address

Using the Support Options on the Web Interface

Viewing Your License Information

Viewing Switch License Information

Scheduled Update

Creating Webhooks

Subscription Life Cycle

Ruckus Cloud Subscriptions

Reporting an Issue

Troubleshooting Basic Issues

Login Issues: Networking Devices

AP Not Advertising SSID

AP LED Behavior

AP Is Unable to Connect to Ruckus LTE AP Management Service

Firewall Ports to Open for RUCKUS Cloud

Troubleshooting LTE Issues

Initial Setup Issues

Venue Status Check using Alarms

Collecting LTE AP Logs via LTE AP Management

Debugging Performance Issues

AP States in LTE AP Management

Completing the Setup

Verifying Wireless Clients Can Connect to the Internet

Associating a Windows 10 Client with an AP

Associating a Mac OS X Client with an AP

Deployment Best Practices

Security from Ground to Cloud

Security from Ground to Cloud

Ruckus Cloud Mobile App

Using Ruckus Cloud Mobile App