Melissa AI Assistant

The RUCKUS Analytics also offers a beta version of our virtual network assistant Melissa, which provides a conversational AI interface for you to interact with and understand more about your network. It provides intelligent and helpful answers to your questions. This feature is especially helpful for IT administrators as it reduces the effort to manually navigate through the user interface to analyze information about the network. Based on the questions asked, Melissa interprets user intent and provides responses, thereby providing a logical flow to the conversation and enhancing user experience; much like talking to an administrator for support. Additionally, all the intents and the training phases are enhanced so that it can understand, interact and provide better answers to questions. It also has the capability to now directly navigate to the required link in the page while you continue your conversation. The Melissa AI assistant is available throughout the application. Following are some questions (not limited to) that you can use to converse with Melissa.

• How’s my network today?
• What are the top applications?
• How is client Rob doing?
• How many incidents are there in Zone Lobby yesterday?
• Is Zone Boardroom meeting expectations?
• Which WLAN is the busiest?
• Show me client office-laptop at 2pm.

  Using key identification words like client, zone, system, etc. before the name will ensure a faster response from Melissa as names are often non-unique strings. Full names are not necessary as Melissa has the capabilities for partial search. You could also indicate the time periods by using terms like today, yesterday, last week, 3pm, etc.

Here is an example to find out the configuration changes that have occurred in the last month. The assistant also provides a link to the Config Change page for further analysis.

Here is an example to create a support case from the assistant:

Here is an example to find the traffic trend in the network for the past week:

Melissa is still in beta phase and we are constantly training the algorithm to interpret more intents and increase the breadth of coverage.

Graphical Rendering of Data in Melissa

Here is an example in which Melissa displays top APs by traffic and top APs by client in pie charts .

Here is an example in which Melissa displays pie chart of top Clients.

Here is an example in which Melissa displays pie chart of top SSID by Client.

Melissa AI Assistant on Microsoft Teams

Melissa AI Assistant is now available on Microsoft Teams, thus extending Melissa's rich user experience to other collaboration platforms. Because Melissa provides interactive support to a variety of queries on Microsoft Teams' native chat canvas, you neither have to keep logged in to RUCKUS Analytics nor switch between applications to get information about your network. You can now monitor the health of your network, get status, and identify problem areas right from the Microsoft Teams chat window.

Activating Microsoft Teams with Melissa

To activate Microsoft Teams with Melissa, complete the following steps:

1. In the Melissa AI interface, click Chat in Teams. You will be prompted to launch Microsoft Teams.

   

2. Click Open Microsoft Teams in the launcher prompt. The Microsoft Teams is launched with Melissa AI Assistant.
3. Initiate a conversation with Melissa by entering a random word. Melissa responds with a card, prompting you to get the Activation Code to activate Microsoft Teams with Melissa.

   

4. Click Get Activation Code. You will be redirected to the My Profiles Settings page in RUCKUS Analytics where Microsoft Teams Activation Code is displayed.

   

5. Copy the Microsoft Teams Activation Code and paste it in the Melissa chat window on Microsoft Teams. A Login success message is displayed indicating that Microsoft Teams is now activated with your Melissa account.

   

   Continue to interact with Melissa from Microsoft Teams as you interact in the RUCKUS Analytics application.

Revoking Microsoft Teams Activation

You can deactivate Ask Melissa from Microsoft Teams by revoking the Microsoft Teams activation.

Time Selection Field

Incident Severities

Scrolling Data Tile

The scrolling data tile is located in the upper-left corner of the dashboard and provides a scrolling summary of key usage metrics.

The scrolling data tile maintains five layers of data, as shown in the following table. The scroll mechanism displays a different layer of data every two seconds. If you click one of the tiered layers, the data for that layer of data is displayed. If you click the displayed data result, the relevant data report in the Reports menu is displayed.

Incident Categories

The incident categories tile shows the types of incidents, the number of incidents of each type, and the relative severity of the incidents. Incidents are categorized into three primary incident types: Connection, Performance, and Infrastructure. Each incident type contains many subtypes.

Listing Tile

The critical incidents tile list the severity of the incident, the type of the incident, and the time the incident occurred.

If you click one of the incidents, the specific incident is displayed on the Incident Details page.

Network History Tile

The network history tile represents the number of clients serviced by the network (the gray lines in the chart), and the number of clients affected by incidents (the blue area in the chart).

The client count value in the chart includes all unique clients that attempted to connect to the network, including both failed and successful connections. The data depicts a large number of clients that may be impacted by incidents, even if a large number were not able to connect.

Interactive Network Hierarchy

The interactive network hierarchy is introduced by using circle packing. Circle packing is a hierarchical representation of the network that illustrates the controller clusters, domains, zones, AP groups, and individual APs visually. You can identify the areas of the network that are impacted by issues or showing problems.

The size of a circle depends on the number of APs. You can navigate within each circle, exploring layers within the hierarchy by clicking the circles themselves. The boundary of a circle indicates that there are incidents occurring within it. To view the analytics details or the incidents of a specific hierarchical layer, click See Incidents in the incident summary tile.

Interactive Network Topology

The network topology page is interactive and displays the arrangement of various types of elements within the network such as switches, routers, port connections and so on.

You can also use the search bar to look for devices (AP or switch) within the network topology diagram either with their name or MAC address. By clicking on the switch group icon (), you can expand and view the devices within the group such as routers, APs (). The switch group can have a stack of switches as well. If the network contains devices other than ICX switches and RUCKUS APs, the device is displayed against this icon - . Pause the pointer over the icons for more information about the devices and over the lines for more information about the port connections. For example, the port connections are displayed as Connection Port: 1/1/35 <-> eth1 which implies that the ports 1/1/35 of the switch are connected to the eth1 port of the AP. In the switch ports representation, the first number represents the first switch in the group or stack, the next number represents the switch module, and the last number the switch port. Clicking Reset View collapses all the device views and resets the network topology connection diagram.

You can zoom-in or zoom-out the Topology page and also click on the page to move it.

You can also use the Auto Update feature to update the dashboard data, every 3 minutes.

Settings

You can modify the user profile from the My Profile Settings page and enable the option to receive notification email alerts for incidents of varying severity ranging from P1 to P4.

Click Edit and select the check boxes to indicate the incident severity range or license expiration time for which you want to receive email notifications.

A link to view the incident details is also available in the email notification.

In the Brand view mode, the user is provided with options to customize the UI display names by setting the naming convention to use standard vocabulary that aligns with the company's common business glossary. The Brand administrator can configure the naming conventions related to SSIDs and set the regular expression to validate brand SSID compliance. For more information, refer to Naming Convention.

Accounts

The Accounts page displays the total number of third-party user accounts, role associated with the user account, name of the inviter and the status of the invitation. Users can Accept or Reject the invitation. If an invitation is rejected, it is immediately removed from the account. Invitations that are accepted are included to the account.

The account name with the user icon is identified as the user's organisation service account.

Note: Registered users can have multiple accounts and can toggle between these accounts to operate. The user interface changes based on the account selection.

Partners can also view the list of their customer accounts which are displayed in the Accounts page. Different accounts can be selected from the drop-down menu near the top-right corner of the web interface, and analytics data can be viewed for that particular customer account.

Users with one account will be directed to the Dashboard view of the RUCKUS Analytics user interface, by default. Those with multiple accounts will be directed to the Accounts page soon after logging into the RUCKUS Analytics user interface so they can choose the account to operate from.