Dashboard Overview

The RUCKUS Analytics dashboard provides a summary of the network health and incident occurrences across the system. The dashboard is a starting point for network administrators seeking specific workflows and issues that may require attention. Refer to Navigating the RUCKUS Analytics User Interface more information.

RUCKUS Analytics Dashboard
The dashboard comprises a number of components that provide a summary of network health:
Table 1. Dashboard Elements
Callout Number Dashboard Elements
1 Time Selection field
2 Incident Selection
3 Scrolling Data tile
4 Incident Types tile
5 Critical Incidents tile
6 Network History tile
7 Incident Summary tile
8 Interactive Network Hierarchy
9 Settings

Time Selection Field

The Time Selection field is located in the upper-right corner of the dashboard. You can view elements within the dashboard based on predefined time periods, such as the last hour, the last 24 hours, and the last 7 days. The default view is the last 24 hours.
Note: Time selection is a global option that affects all the measurements shown on the dashboard.

Incident Selection

The dashboard data is displayed based on the type of incident category selected. You can choose to view incidents based on Connections, Performance, and Infrastructure. You can select one or more of these options at a time. Select the incident category and click Apply to view the relevant data reflected on the dashboard.
Note: Category selection is a global option that affects all the measurements shown on the dashboard.

Scrolling Data Tile

The scrolling data tile is located in the upper-left corner of the dashboard and provides a scrolling summary of key usage metrics.

Scrolling Data Tile

The scrolling data tile maintains five layers of data, as shown in the following table. The scroll mechanism displays a different layer of data every two seconds. If you click one of the tiered layers, the data for that layer of data is displayed. If you click the displayed data result, the relevant data report in the Reports menu is displayed.

Table 2. Layers of Scrolling Data Tile
Tile Data Description Link Destination
AP Count Shows the number of unique APs supported by, and reporting data into, the system. The AP Inventory report focuses on AP details and inventory.
Unique Clients Shows the number of unique clients that have connected in the displayed time window. The Client report focuses on client, device, and user details.
Traffic Shows a sum of traffic sent and received by all APs in the displayed time window. The Network report focuses on network and traffic usage.
Applications Shows the total number of detected applications in the displayed time window. The Application report focuses on application consumption.
Active WLANs Shows the total number of WLANs that have been active on APs (client has connected) in the displayed time window. The WLANs report focuses on WLAN traffic, client, and usage details.

Incident Types Tile

The incident types tile shows the types of incidents, the number of incidents of each type, and the relative severity of the incidents. Incidents are categorized into three primary incident types: Connection, Performance, and Infrastructure. Each incident type contains many subtypes.

Incident Types TIle

Critical Incidents Tile

The critical incidents tile list the severity of the incident, the type of the incident, and the time the incident occurred.

If you click one of the incidents, the specific incident is displayed on the Incident Details page.

Critical Incidents Tile

Network History Tile

The network history tile represents the number of clients serviced by the network (the gray lines in the chart), and the number of clients affected by incidents (the blue area in the chart).

The client count value in the chart includes all unique clients that attempted to connect to the network, including both failed and successful connections. The data depicts a large number of clients that may be impacted by incidents, even if a large number were not able to connect.

Network History Tile

Incident Summary Tile

The incident summary tile offers a summation of the overall network status and compares the severity levels of each incident on the selected network. Each severity level is identified by priority and color. To explore the analytics details or view incidents of a specific layer of hierarchy, click See Incidents.

Incident Summary Tile

The following table lists the incident severity level, the priority, and the color assigned to the incident severity level.

Table 3. Severity Levels of an Incident
Incident Priority Color
P1 Critical Red
P2 High Dark Orange
P3 Medium Orange
P4 Low Yellow

Interactive Network Hierarchy

The interactive network hierarchy is introduced by using circle packing. Circle packing is a hierarchical representation of the network that illustrates the controller clusters, domains, zones, AP groups, and individual APs visually. You can identify the areas of the network that are impacted by issues or showing problems.

The size of a circle depends on the number of APs. You can navigate within each circle, exploring layers within the hierarchy by clicking the circles themselves. The boundary of a circle indicates that there are incidents occurring within it. To view the analytics details or the incidents of a specific hierarchical layer, click See Incidents in the incident summary tile.

Circle Packing Example

Settings

You can modify the user profile from the My Profile Settings page and enable the option to receive notification email alerts for incidents of varying severity ranging from P1 to P4.

Accessing Settings

Click Edit and select the check boxes to indicate the incident severity range or license expiration time for which you want to receive email notifications.

Enabling Email Notifications
An email notification typically contains a short description about the incident and also provides a summary with the following details:
  • Client Impact: Displays the estimated percentage of clients impacted due to the incident.
  • Category: Displays the type of issue impacting the client. For example, if the time to connect to the network is high, the Category would be displayed as "Connection". Other options include "Infrastructure" and "Performance".
  • Sub Category: Displays the subcategory of the incident. For example, if the time to connect to the network is high, the Subcategories would vary based on the three categories (Connection, Infrastructure, and Performance). For more information, refer to the "Incidents List Table" and "Incidents Details Page" in Analytics Page.
  • Network Path: Displays the location of the client within the network.
  • Event Start Time: Displays the timestamp of the event when it occurred.

A link to view the incident details is also available in the email notification.

Sample Email Notification

Accounts

The Accounts page displays the total number of third-party user accounts, role associated with the user account, name of the inviter and the status of the invitation. Users can Accept or Reject the invitation. If an invitation is rejected, it is immediately removed from the account. Invitations that are accepted are included to the account.
Accounta Page
Note: Registered users can have multiple accounts and can toggle between these accounts to operate. The user interface changes based on the account selection.

Users with one account will be directed to the Dashboard view of the RUCKUS Analytics user interface, by default. Those with multiple accounts will be directed to the Accounts page soon after logging into the RUCKUS Analytics user interface so they can choose the account to operate from.