Using the Support Options on the Web Interface

The Support tab on the web interface provides options that help you recover an AP if it loses connection with RUCKUS Cloud and allow access to RUCKUS Support for troubleshooting purposes.

Allow Access to RUCKUS Support

If you request assistance from RUCKUS Support, you may be asked to enable this feature to grant RUCKUS Support temporary administrator-level access to your account. Temporary access is automatically revoked after 21 days.

To allow RUCKUS Support temporary access to your account, toggle the switch to the ON position.

CAUTION: Only enable this feature when requested by RUCKUS Support.