Considering that RUCKUS Cloud MSP owns these licenses (not the end customer), it is important to provide the MSP's information including email address, under the end-customer section while ordering.

Note the key difference highlighted here: The End Customer section must contain the RUCKUS Cloud MSP information (including their email address) who will be owning the MSP licenses - and signing the T&C with RUCKUS.

Upon processing of the order, the RUCKUS Cloud MSP will receive the activation email (SPA email) that will carry the link to the activation key. RUCKUS Cloud MSP will sign-in to support.ruckuswireless.com and complete the activation process. Upon completion, the RUCKUS Cloud MSP will login to the Cloud portal and verify that the new MSP licenses are indeed present under the "MSP Licenses" tab as shown below.

After you log in as a VAR or MSP and nagigate to the MSP Licenses tab, the user interface will automatically refresh if you do not have any licenses. If you have MSP licenses, the user interface will not refresh.