RUCKUS Cloud MSP Guide
Supporting RUCKUS Cloud
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Preface
Contacting RUCKUS Customer Services and Support
Document Feedback
RUCKUS Product Documentation Resources
Online Training Resources
Document Conventions
Command Syntax Conventions
About This Guide
What's New in This Document
Document Overview
Executive Summary
Overview
Supported Software and Hardware
Navigating the RUCKUS Cloud MSP Portal
Ordering and Activating MSP Licenses
Differences between the Cloud Licensing Models
MSP Service Expiration and Entitlement Ending Scenarios
Support
Agreements
MSP User Operations
Viewing MSP Customers
Viewing VAR Customers
Viewing Device Inventory
Viewing My Account Details
Viewing MSP License: Wi-Fi
Viewing MSP License: Switch
Setting Up a Customer's Portal
Editing an MSP Customer's Portal
Adding an MSP End Customer
Editing an MSP End Customer
Deleting an MSP EC Customer
Managing Administrators
Adding an Administrator
Resending Customer Invitation Email
Adding an Integrator or Installer Account
Editing an Integrator or Installer Account
Logging in to RUCKUS Cloud as an Integrator or Installer
Viewing Integrator and Installer Accounts
Viewing Licenses Assignment History
Managing MSP Administrators
Viewing Licenses Assignment History
Viewing Firmware Upgrade and Downgrade History
Generating MSP License Usage Report
Steps to On-board End Customers
Additional Control over End Customers
Logging Off the Ruckus Cloud LTE Portal
Reactivating an MSP End Customer
Deactivating an MSP End Customer