Header Panel

The Header panel provides information about the user, accounts, links to RUCKUS support, and documentation.

The Header panel has the following components:
  • Back to Classic View
  • Search Icon
  • Account name
  • Help Icon
  • User Icon

Back to Classic View

This option allows you to view the former RUCKUS Analytics web UI. In the former RUCKUS Analytics web UI, click Try RUCKUS AI to view the new RUCKUS AI web UI.

Search Field

This option allows you to explore the devices and navigate to device or asset specific pages quickly. Click the icon. In the Search field, enter the search information and press the icon. The search results are displayed.

Account Name

Displays the name of the currently logged-in account. Clicking on the account name displays the Accounts page, which lists the user's associated accounts. The invitation details are also displayed, notifying you of pending invitations that you can choose to accept or reject. You can view the name of the account and the user's role associated with the account. The account name with the icon is identified as the user's currently logged-in organization service account. Internal users or partners can conveniently switch account views without having to re-login. Different accounts can be selected from the Accounts page, and RUCKUS AI data can be viewed for that particular customer account. For more information, refer to Accounts.

Help

The icon displays a drop-down list of user support information. Click the icon to access the following options:
  • What's New: Displays the RUCKUS AI Release Notes HTML page. This document has information about the RUCKUS AI new features and updates.
  • Documentation: Displays the RUCKUS AI User Guide HTML page. This document has detailed information about the RUCKUS AI web UI.
  • How-To Videos: Displays the RUCKUS AI video playlist on the RUCKUS Networks Education YouTube channel. This page provides the RUCKUS AI training videos.
  • License Information: Displays the RUCKUS AI Software Licensing Guide HTML page. This document has detailed information about RUCKUS AI licensing.
  • Contact Support: Displays the https://support.ruckuswireless.com/contact-us page. This page provides access to community forums, support case entry, and chat, as well as world-wide and region-specific phone numbers.
  • Open a Case: Displays the https://support.ruckuswireless.com/cases/new Open a new Support case page. If you are facing any issue, you can create a case using this option. For more information, refer to Contacting RUCKUS Customer Services and Support.
  • Privacy: Displays the https://support.ruckuswireless.com/ruckus-cloud-privacy-policy page. This page displays the Privacy & Cookies Statement details.

User Icon

Click the user icon in the upper-right corner of the UI to access the following options:
Note: The user icon shows the initials of the user's first and last name.
  • My Profile: Displays the User Profile page where you can view information about the current user, customize the user interface language, and configure email notification settings. For more information, refer to User Profile.
  • Log out: Logs you out of RUCKUS AI.

User Profile

The User Profile page displays information about the current user. You can view the first name, last name, user role, email address of the user, and the tenant ID. It consists of two tabs:
  • Settings tab: Allows you to customize the user interface language to suit your language preferences or regional needs. For more information, refer to Setting the User Interface Language.
  • Notifications tab: Allows you to enable the option to receive email notifications for incidents of varying severity ranging from P1 to P4, recommendations, and license expiry. For more information about notification setting configuration, refer to Enabling Email Notifications.

Setting the User Interface Language

RUCKUS AI allows you to customize the language used in the user interface to suit your language preference or regional needs. By utilizing the Preferred Language setting, you can personalize your experience by selecting a preferred language for interacting with the RUCKUS AI user interface. This enhances the user experience by ensuring that all textual and graphical elements, prompts, notifications, and other web UI elements are presented in the preferred language, thereby facilitating better comprehension and navigation. RUCKUS AI supports six languages:
  • English
  • French
  • Spanish
  • Portuguese
  • Japanese
  • Korean

English is set as the default user interface language.

Complete the following steps to customize the user interface language:
  1. Click the user icon in the upper-right corner of the UI, then select My Profile. The User Profile page is displayed.
    User Profile - Language Setting
  2. Click the Settings tab and select a language from the drop-down list in the Preferred Language field.
  3. Click Apply Settings to set the selected language as the default user interface language for the account.

Enabling Email Notifications

RUCKUS AI allows you to configure receipt of email notifications for incidents of different severities, from P1 to P4, as well as for recommendations and license expiry. Notifications are automatically sent to all designated recipients added in the notification settings.

Complete the following steps to enable the email notifications:
  1. Click the user icon in the upper-right corner of the UI, then select My Profile. The User Profile page is displayed.
  2. Select Notifications tab and click Edit. The Email, Incidents, Recommendations, and Licenses options are displayed.
  3. By default, the logged in user Email address is displayed in the By Email field. To add another email, enter the email in the +Add Recipient field.
  4. In the Incidents section, you may select one or more incident severities for which you want to receive email notification.
    • P1 incidents: This option sends an email notification only if P1 incidents occur in the network.
    • P2 incidents: This option sends an email notification only if P2 incidents occur in the network.
    • P3 incidents: This option sends an email notification only if P3 incidents occur in the network.
    • P4 incidents: This option sends an email notification only if P4 incidents occur in the network.
  5. In the Recommendations section, if desired, select the All config recommendations check box to receive notification email for all configuration recommendations.
  6. In the Licenses section, you may select one or more expiry time periods for which you want to receive the email notification:
    • Licenses expiring in 7 days: This option sends an email notification seven days before the license expires.
    • Licenses expiring in 30 days: This option sends an email notification 30 days before the license expires.
    • Licenses expiring in 60 days: This option sends an email notification 60 days before the license expires.
  7. Click Save to save the email notification configuration.
Following is a sample email notification for a P1 incident. An email notification typically contains a short description about the incident and also provides a summary with the following details:
  • Client Impact: Displays the estimated percentage of clients impacted due to the incident.
  • Category: Displays the type of issue impacting the client. For example, if the time to connect to the network is high, the Category would be displayed as "Connection". Other options include "Infrastructure" and "Performance".
  • Sub Category: Displays the subcategory of the incident. For example, if the time to connect to the network is high, the Subcategories would vary based on the three categories (Connection, Infrastructure, and Performance). For more information, refer to the "Incidents List Table" and "Incidents Details Page" in Incident Details.
  • Network Path: Displays the location of the client within the network.
  • Event Start Time: Displays the timestamp of the event when it occurred.
A link to view the incident details is also available in the email notification.
Sample Email Notification

Accounts

To open the Accounts page, click the account name in the upper-right corner of the Header Panel in the UI. The Accounts page displays the details of the user's associated accounts, including the account name and the user's role associated with the account. The account name with the icon is identified as the user's currently logged-in organization service account. The invitation details are also displayed, notifying you of pending invitations that you can choose to accept or reject. If an invitation is rejected, it is immediately removed from the account. Invitations that are accepted are included in the account. Internal users or partners can conveniently switch account views without having to re-login. Select an account in the table and the RUCKUS AI web UI is loaded with the selected account's network data.

Accounts Page
Note: Registered users can have multiple accounts and can toggle between these accounts to operate. The user interface changes based on the account selection.
Partners can also view the list of their customer accounts, which are displayed on the Accounts page. Different accounts can be selected from the Accounts page, and RUCKUS AI data can be viewed for that particular customer account.
Partner Accounts

Users with one account will be directed to the Dashboard view of the RUCKUS AI user interface, by default. Those with multiple accounts will be directed to the Accounts page soon after logging into the RUCKUS AI user interface so they can choose the account from which to operate.