Melissa with Generative AI Introduction

The Melissa with Generative AI assistant provides intelligent and helpful answers to your questions. This feature is especially helpful for IT administrators as it reduces the effort to manually navigate through the user interface to analyze information about the network. Based on the questions asked, Melissa interprets user intent and provides responses, thereby providing a logical flow to the conversation and enhancing user experience; much like talking to an administrator for support. Additionally, all the intents and the training phases are enhanced so that it can understand, interact and provide better answers to questions. It also has the capability to provide navigation to relevant user interface (UI) pages while you continue your conversation. The Melissa with Generative AI is available throughout the application.

When you log in to RUCKUS AI for the first time, the Melissa AI Assistant welcomes you to unlock the power of AI and prompts you to chat with Melissa.

On the Melissa AI Assistant tile, click Ask Anything to open the Melissa with Generative AI chat box.

On each subsequent login, Melissa AI Assistant gets you started with a default prompt to discover the most frequent incidents.

On the Melissa AI Assistant tile, click Discover which ones to view the detailed summary of the most frequent incidents identified by RUCKUS AI.

The Melissa with Generative AI chat box displays the detailed summary of incidents generated in the last 24 hours.

Using key identification words like client, zone, system, and so on before the name will ensure a faster response from Melissa as names are often non-unique strings. Full names are not necessary as Melissa has the capabilities for partial search. You could also indicate the time periods by using terms like today, yesterday, last week, and so on.

Here is an example to find out the configuration changes that have occurred in the last month. The assistant also provides a link to the Config Change page for further analysis.

Here is an example to create a support case from the assistant:

Here is an example to find the traffic trend in the network for the past week:

Melissa is still in beta phase and RUCKUS is constantly training the algorithm to interpret more intents and increase the breadth of coverage.

Graphical Rendering of Data in Melissa

Here is an example in which Melissa displays top APs by traffic and top APs by client in pie charts .

Here is an example in which Melissa displays a pie chart of top Clients.

Here is an example in which Melissa displays a pie chart of top SSID by Client.

Melissa AI Assistant on Microsoft Teams and Slack

Melissa AI Assistant is now available on Microsoft Teams and Slack, thus extending Melissa's rich user experience to other collaboration platforms. Because Melissa provides interactive support to a variety of queries on Microsoft Teams' or Slacks native chat canvas, you neither have to keep logged in to RUCKUS AI nor switch between applications to get information about your network. You can now monitor the health of your network, get status, and identify problem areas right from the Microsoft Teams or Slack chat window.

Activating Microsoft Teams with Melissa

To activate Microsoft Teams with Melissa, complete the following steps:

1. In the Melissa AI interface, click Chat in Teams. You will be prompted to launch Microsoft Teams.

   

2. Click Open Microsoft Teams in the launcher prompt. The Microsoft Teams application is launched with an active chat with Ask Melissa.
3. Initiate a conversation with Melissa by entering a random word. Melissa responds with a card, prompting you to get the Activation Code to activate Microsoft Teams with Melissa.

   

4. Click Get Activation Code. You will be redirected to the My Profiles Settings page in RUCKUS AI where Microsoft Teams Activation Code is displayed.

   

5. Copy the Microsoft Teams Activation Code and paste it in the Ask Melissa chat window on Microsoft Teams. A login success message is displayed indicating that Microsoft Teams is now activated with your Melissa account.

   

   Continue to interact with Melissa from Microsoft Teams as you interact in the RUCKUS AI application.

Revoking Microsoft Teams Activation

You can deactivate Ask Melissa from Microsoft Teams by revoking the Microsoft Teams activation.

Activating Slack with Melissa

To activate Slack with Melissa, complete the following steps:

1. In the Melissa AI interface, click Add to Slack. The Slack page is displayed.

   

   The Slack page has the following components:

   • Slack Workspace
   • What will Ask Melissa - Staging be able to view?
   • What will Ask Melissa - Staging be able to do?
   • Where should Ask Melissa - Staging post?

   Slack Workspace

   By default, your Slack workspace is displayed at the top right corner of the Slack page. All your slack workspaces are listed here. To select a different workspace, click the drop-down arrow and select the other workspace.

   

   What will Ask Melissa - Staging be able to view?

   This section provides information about channels, conversations, and your workspace. Click the arrow icon to display the information.

   What will Ask Melissa - Staging be able to do?

   This section provides information about performing actions in channels and conversations and performing actions in your workspace. Click the arrow icon to display the information.

   Where should Ask Melissa - Staging post?

   In this section, you must select a Slack channel where Ask Melissa can stage its posting in the Slack application. Click the drop-down arrow and select the channel.

2. Select the Slack Workspace and Slack channel, then click Allow to allow Ask Melissa to stage its posting in the Slack application. The Open Slack dialog box is displayed, requesting your permission to allow Ask Melissa to access the Slack application.
3. In the Open Slack dialog box, select the Always allow checkbox if you want to always allow Ask Melissa to access the Slack application, then click Open Slack.

   

4. The Slack application is displayed with the successful integration of Ask Melissa into the selected Slack workspace.

   

5. In the Slack workspace, click Ask Melissa-Staging and select Go to App. The Ask Melissa-Staging application is added to the Slack navigation panel under Apps.
6. In the Slack navigation panel, select the Ask Melissa-Staging option to open the Ask Melissa-Staging application in Slack.
   The Ask Melissa-Staging application has the following tabs:

   • Home: This tab provides information about the Ask Melissa-Staging application.
   • Messages: This is an interactive tab in which you can continue to interact with Melissa from Slack as you interact in the RUCKUS AI application.
   • About: This tab provides configuration information for the Ask Melissa-Staging application.

   

Revoking Slack Activation

You can deactivate and remove the Ask Melissa-Staging application from Slack by revoking and removing the Ask Melissa-Staging application from the Slack App Directory page.