Melissa is a virtual network assistant, which provides a conversational AI interface
for you to interact with and understand more about your network.
Melissa with Generative AI
Introduction
The Melissa with Generative AI assistant
provides intelligent and helpful answers to your questions. This feature is
especially helpful for IT administrators as it reduces the effort to manually
navigate through the user interface to analyze information about the network. Based
on the questions asked, Melissa interprets user intent and provides responses,
thereby providing a logical flow to the conversation and enhancing user experience;
much like talking to an administrator for support. Additionally, all the intents and
the training phases are enhanced so that it can understand, interact and provide
better answers to questions. It also has the capability to provide navigation to
relevant user interface (UI) pages while you continue your conversation. The Melissa
with Generative AI is available throughout the application.
When you log in to RUCKUS AI for
the first time, the Melissa AI Assistant welcomes you to unlock the power of AI and
prompts you to chat with Melissa.
On the Melissa AI
Assistant tile, click Ask Anything to open
the Melissa with Generative AI chat box.
Melissa AI Assistant on
First Login
On each subsequent login, Melissa AI Assistant
gets you started with a default prompt to discover the most frequent incidents.
On the Melissa AI Assistant tile, click Discover
which ones to view the detailed summary of the most frequent
incidents identified by RUCKUS AI.
Melissa AI Assistant Incidents Summary Prompt
The Melissa with Generative AI chat box displays the detailed
summary of incidents generated in the last 24 hours.
Melissa with Generative AI - Summary of Incidents
Following are examples of some questions that
you can use to converse with Melissa.
How’s my network today?
What are the top
applications?
How do I create a support
case?
Is my network meeting
expectations?
Show me the ap health <AP Name>
How is Client Rob doing?
Create a zoom call test named <Test Call Name>
Which WLAN is the
busiest?
Show me the client
office-laptop.
Using key identification words like
client,
zone,
system,
and so on before the name will ensure a faster response from Melissa as names are
often non-unique strings. Full names are not necessary as Melissa has the
capabilities for partial search. You could also indicate the time periods by using
terms like today, yesterday, last week, and so
on.
The current release of the product
also has improved support for queries from Melissa AI. You can now:
Check the status of devices
(APs, clients, and switches) and troubleshoot issues
Check the status of incidents
and nodes
Check network SLAs, traffic
load on the network, and status of Zoom video call tests
Create a support ticket
through the chat box and also track it. You can review the status of the
ticket by entering the ticket number in the chat box.
Verify top applications,
SSIDs, APs, zones and clients, configuration changes
View the list of top bad APs
and busiest clients in the network
Here is an example to find out the
configuration changes that have occurred in the last month. The assistant also
provides a link to the Config
Change page for further analysis.Example: Viewing Config
Changes for the Last Month
Here is an example to create a support
case from the assistant:Creating a Support Case
Using the Assistant
Here is an example to find the traffic
trend in the network for the past week:Traffic Trend for the
Specified Week
Melissa is still in beta phase and RUCKUS is constantly training the algorithm to interpret more
intents and increase the breadth of coverage.
Graphical Rendering of Data in
Melissa
For a select few user intents, Melissa
provides graphical rendering of data in the form of pie charts. The advanced
combination of textual display and graphical representation of data helps you to do
easy and enhanced analysis of some of the important statistics of the network.
Melissa supports rendering of charts for user intents with respect to top
applications, node status, top zones, bad APs, top SSID, and top APs. Following are
some questions (not limited to) that you can use to converse with Melissa to get the
required data in a pie chart.
What are the top
applications? - Displays chart for top applications by traffic and
client
How's my network today? -
Displays the chart with details of Node status by incidents
What are the APs with problem
in last week? - Displays the chart for bad APs
Here is an example in which Melissa
displays top APs by traffic and top APs by client in pie charts .Example - Pie Charts of
Top APs
Here is an example in which Melissa displays a
pie chart of top Clients.Example - Pie Chart of Top
Client
Here is an example in which Melissa displays a
pie chart of top SSID by Client.Example - Pie Chart of Top
SSID by Client
Melissa AI Assistant on Microsoft Teams and
Slack
Melissa AI Assistant is now available on
Microsoft Teams and Slack, thus extending Melissa's rich user experience to other
collaboration platforms. Because Melissa provides interactive support to a variety
of queries on Microsoft Teams' or Slacks native chat canvas, you neither have to
keep logged in to RUCKUS AI nor switch between applications to get information about your
network. You can now monitor the health of your network, get status, and identify
problem areas right from the Microsoft Teams or Slack chat window.
Activating Microsoft Teams with
Melissa
To activate Microsoft Teams with
Melissa, complete the following steps:
In the Melissa AI interface,
click Chat in
Teams. You will be prompted to launch Microsoft Teams. Melissa Chat in
Teams
Click Open Microsoft
Teams in the launcher prompt. The Microsoft Teams application is
launched with an active chat with Ask Melissa.
Initiate a conversation with
Melissa by entering a random word. Melissa responds with a card, prompting you
to get the Activation Code to activate Microsoft Teams with Melissa.Get Activation Code
Card
Click Get Activation
Code. You will be redirected to the My Profiles
Settings page in RUCKUS AI where
Microsoft Teams Activation Code is displayed. Microsoft Teams
Activation Code
Copy the Microsoft Teams Activation Code and
paste it in the Ask Melissa chat window on Microsoft Teams. A login success
message is displayed indicating that Microsoft Teams is now activated with your
Melissa account.Teams Activation and
Login Success Message
Continue to interact
with Melissa from Microsoft Teams as you interact in the RUCKUS AI
application.
Revoking Microsoft Teams
Activation
You can deactivate Ask Melissa from
Microsoft Teams by revoking the Microsoft Teams activation.
To revoke Microsoft Teams activation,
complete the following steps:
In the RUCKUS AI header panel,
Click the User icon, and select My Profile.
The My Profile Settings page is displayed.Revoke Teams
Activation
In the Microsoft
Teams Activation Code panel, click Revoke
activation. A confirmation dialog box is displayed.Revoke Activation
Confirmation message
Click Ok to revoke
Microsoft Teams Activation.
Activating Slack with Melissa
To activate Slack with Melissa, complete the following
steps:
In the Melissa AI interface, click Add to Slack. The
Slack page is displayed. Slack Web Application
The Slack page has the following
components:
Slack Workspace
What will Ask Melissa - Staging be able to
view?
What will Ask Melissa - Staging be able to do?
Where should Ask Melissa - Staging post?
Slack Workspace
By default, your Slack
workspace is displayed at the top right corner of the
Slack page. All your slack workspaces are listed
here. To select a different workspace, click the drop-down arrow and select
the other workspace.Slack Workspace
What will Ask Melissa - Staging be able to
view?
This section provides information about channels,
conversations, and your workspace. Click the arrow icon to display the
information.
What will Ask Melissa - Staging be able to
do?
This section provides information about performing
actions in channels and conversations and performing actions in your
workspace. Click the arrow icon to display the
information.
Where should Ask Melissa - Staging
post?
In this section, you must select a Slack channel
where Ask Melissa can stage its posting in the Slack application. Click the
drop-down arrow and select the channel.
Select the Slack
Workspace and Slack channel, then click
Allow
to allow Ask Melissa to stage its posting in the Slack application. The
Open Slack dialog box is displayed, requesting your
permission to allow Ask Melissa to access the Slack application.
In the Open Slack dialog
box, select the Always allow checkbox if you want to always
allow Ask Melissa to access the Slack application, then click Open Slack.Open Slack Dialog
Box
The Slack application is displayed with the successful
integration of Ask Melissa into the selected Slack workspace.Slack and Ask Melissa Integration Success Message
In the Slack workspace, click Ask Melissa-Staging and
select Go to App. The Ask
Melissa-Staging application is added to the Slack navigation
panel under Apps.
In the Slack navigation panel, select the Ask
Melissa-Staging option to open the Ask
Melissa-Staging application in Slack.
The Ask
Melissa-Staging application has the following tabs:
Home: This tab
provides information about the Ask
Melissa-Staging application.
Messages: This is an interactive tab in which
you can continue to interact with Melissa from Slack as you interact
in the RUCKUS AI application.
About: This tab
provides configuration information for the Ask
Melissa-Staging application.
Ask Melissa-Staging Application in Slack
Revoking Slack Activation
You can deactivate and remove the Ask
Melissa-Staging application from Slack by revoking and removing the
Ask Melissa-Staging application from the Slack
App Directory page.
Complete the following steps to revoke Slack
activation:
In the Slack navigation
panel, select the Ask Melissa-Staging option. The
Ask Melissa-Staging application is displayed.
In the Ask
Melissa-Staging application, select the
About tab and click Configuration. The Slack App Directory
page is displayed.Slack App
Directory Page The Slack App Directory page has the following
components:
Authorizations: This section provides
authorization information and a list of all the access authorized to
the Ask Melissa-Staging applications by
date.
Bot
User: This section provides information about the
Ask Melissa-Staging bot added to the Slack
applications.
Remove
App: This section provides an option to remove the
Ask Melissa-Staging applications from
Slack.
In the
Authorizations section, select the date for which
you want to revoke the access and click Revoke. A
confirmation message dialog box is displayed. Click Revoke, and
access will be revoked for that particular date.Revoking Ask
Melissa-Staging Application Access
Remove the Ask
Melissa-Staging application from the Slack application. In
the Remove App section, click Remove App. A
confirmation dialog box is displayed; Click Remove App.
The Ask Melissa-Staging application is removed from the
Slack.Removing the Ask
Melissa-Staging Application