Copyright Statement
Preface
Document Conventions
Command Syntax Conventions
Document Feedback
RUCKUS Product Documentation Resources
Online Training Resources
Contacting RUCKUS Customer Services and Support
About This Guide
Document Overview
What's New in This Document
Getting Started
Before You Begin
Signing Up for Ruckus Cloud
Supported Software and Hardware
Logging In to the Ruckus Cloud Portal
Navigating the Ruckus Cloud Web Interface
Getting to Know the Dashboard
Updating Your Profile
Changing Your Password
Resetting Your Password
Logging Out of the Ruckus Cloud Portal
Working with Venues
Venues Overview
Adding a Venue
Viewing Existing Venues
Accessing the Mesh Topology from a Venue
Viewing Venue Information
Viewing Clients Connected to a Venue
Viewing APs and AP Groups Assigned to a Venue
Viewing Switches Assigned to a Venue
Working with Floor Plans
Importing a Floor Plan
Placing a Networking Device to a Floor Plan
Deleting a Floor Plan
Viewing Networks Configured for a Venue
Viewing Configuration Profile Configured for a Venue
Viewing Events That Have Occurred in a Venue
Customizing the Wireless Radio Settings
Customizing Cellular Radio Settings
Customizing the AP LAN Port Settings of a Venue
Configuring the Syslog Server for a Venue
Configuring an External Location Server for a Venue
Viewing Routed Interfaces
Adding DHCP Service Profiles
Viewing Ports
AP Model Settings
Switch Settings
Firewall Settings
Editing a Venue
Deleting a Venue
Managing Network Devices: APs
AP Overview
Adding an AP
AP Statuses
Adding APs in Bulk
Viewing All APs
Accessing the Mesh Topology
Viewing AP Details
Viewing Wi-Fi Clients Associated with an AP
Viewing Networks Configured on an AP
Viewing Events That Have Occurred on the AP
Viewing AP Properties
Customizing the Radio Settings of an AP
Customizing the AP LAN Port Settings of an AP
Configuring Bonjour Services (Wi-Fi Only)
Creating or Editing a Bonjour Service
Enabling or Disabling a Bonjour Service
Viewing Existing Bonjour Services
Deleting a Bonjour Service
Deleting an AP from Ruckus Cloud
Rebooting an AP
Resetting an AP to Factory Defaults
Testing the AP Connectivity
Downloading the AP Logs
AP Group Overview
Viewing All AP Groups
Viewing AP Group Details
Viewing APs That Are Members of the AP Group
Viewing Networks Associated with an AP Group
Adding an AP Group
Editing an AP Group
Deleting an AP Group from the Ruckus Cloud
Ruckus Cloud AP Cloud Discovery
Network Requirements
Cloud Discovery
LED Status During Cloud Discovery
Access Point Operations in Ruckus Cloud Wi-Fi
Managing Network Devices: Switches
Adding a Switch
Adding Switches in Bulk
Adding a Stack
Editing a Switch
Viewing More Details
Viewing Switches
Viewing the Switch Panel
Viewing Switch Clients
Viewing Switch Client Details
Viewing Routed Interfaces
Viewing Ports
Editing a Port
Viewing Switch Status
Viewing Switch Events
Testing Connectivity of a Switch
Rebooting a Switch
Deleting a Switch
Switch Configuration
Adding a Switch Configuration Profile
Editing a Switch Configuration Profile
Deleting a Switch Configuration Profile
Editing a Port
Adding VLAN Interfaces (VEs)
Adding a LAG
Managing a LAG
Managing Wi-Fi Networks
Supported Network Types
Creating Networks Overview
Creating a Network That Uses a Pre-Shared Key
Creating a Network That Uses an Enterprise AAA Server
Creating a Network That Uses Cloudpath Onboarding
Creating a Network That Uses a Captive Portal with Click-Through
Creating a Network That Uses a Captive Portal with Self Sign In
Allowing Sign-In Using Google
Allowing Sign-In Using Facebook
Allowing Sign-In Using LinkedIn
Allowing Sign-In Using Twitter
Creating a Network That Uses a Captive Portal with Host Approval
Creating a Network That Uses a Captive Portal with a Guest Pass
Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)
Creating an Open Network (No Authentication)
Configuring Advanced Network Settings
Viewing Network Details
Viewing APs That Are Advertising a Network
Viewing Venues That Are Advertising a Network
Viewing Events That Have Occurred on a Network
Viewing Existing Networks
Editing a Network
Deleting a Network
Ruckus Cloud RADIUS Configuration
Understanding Wi-Fi Calling
Creating a Wi-Fi Calling Profile
Configuring Wi-Fi Calling in a Wi-Fi Network
Adding Device and OS Access Policies
Editing Device and OS Access Policies
Managing Clients and Guests Users
Managing Clients
Viewing Associated Clients
Filtering Associated Clients
Viewing Client Details
Disconnecting a Client
Exporting Client Details
Managing Guests
Viewing Guest Passes
Creating a Guest Pass
Importing Guest Accounts in Bulk
Viewing Guest User Details
Generating a New Guest User Password
Downloading Private Guest Information
Disabling a Guest User
Deleting a Guest User
WLAN-Specific Guest Management
Managing Guest Users
Monitoring Events
Events Monitoring Overview
Understanding Events
Event Severity Levels
Event Types
Event List
Viewing Events
RUCKUS Analytics Overview
RUCKUS Analytics Introduction
Logging In to RUCKUS Analytics
Navigating the RUCKUS Analytics User Interface
Header Panel
Search Field
Using the Navigation Bar
RUCKUS Analytics Dashboard
Dashboard Overview
Analytics
Analytics Page
Health Page
Client Troubleshooting Page
Report
Using the Overview Dashboard: Content Panel
Wireless Report
Wired Report
Inventory - APs Report
Inventory - Switches Report
WLANs Report Dashboard
WLAN Report
Clients Report
Client Health Dashboard
Client Health Report
Applications Report
Airtime Utilization Report Dashboard
Airtime Utilization Report
AP Details Report Dashboard
AP Details Report
Client Details Report Dashboard
Client Details Report
Switch Details Report Dashboard
Switch Details Report
Comparison Reports Dashboard
Compare Filters
Data Explorer
Data Explorer and Data Cubes
Data Cube Filters
Creating a Data Explorer Dashboard
Actions You Can Perform on an Existing Dashboard
Performing Administrative Tasks
Performing Administrative Tasks
Viewing Your Account Details
Viewing Administrators
Understanding Administrator Roles
Adding an Administrator
Editing or Deleting an Administrator
Inviting a Ruckus Partner to Manage Your Account
Configuring Notification Settings
Adding an Email Address for System Notifications
Adding an SMS Address
Using the Support Options on the Web Interface
Viewing Your License Information
Viewing Switch License Information
Cloud Version
Scheduled Update
Subscription Life Cycle
Ruckus Cloud Subscriptions
Reporting an Issue
Troubleshooting Basic Issues
Login Issues: Networking Devices
AP Not Advertising SSID
AP LED Behavior
AP Is Unable to Connect to Ruckus LTE AP Management Service
Firewall Ports to Open for Ruckus Cloud
Troubleshooting LTE Issues
Initial Setup Issues
Venue Status Check using Alarms
Collecting LTE AP Logs via LTE AP Management
Debugging Performance Issues
AP States in LTE AP Management
Completing the Setup
Verifying Wireless Clients Can Connect to the Internet
Associating a Windows 10 Client with an AP
Associating a Mac OS X Client with an AP
Deployment Best Practices
Best Practices
Security from Ground to Cloud
Security from Ground to Cloud
Ruckus Cloud Mobile App
Using Ruckus Cloud Mobile App