Importing Guest Accounts in Bulk

If you need to create multiple guest accounts, instead of creating them one by one, import them into your Ruckus Cloud account using a comma-separated value (CSV) file. Using the CSV template, you can import up to 250 guest accounts simultaneously.

Before you can import guest accounts using a CSV file, you must have already created the guest network that these new guest accounts will access.

Complete the following steps to import multiple guest accounts.

  1. From the navigation pane, click Users.
    The Users page is displayed.
  2. Click the Guest Pass Credentials tab.
  3. In the upper-right corner of the Guest Pass Credentials tab, click Import From File.
    The Import From File form is displayed.
    Import Guest From File
  4. Click Download template to download the template.
  5. Using a spreadsheet program, open the CSV file.
  6. Complete the following fields to identify the user of this guest pass:
    • Guest Name: Type the name of guest.
    • Mobile Phone: Type the mobile phone number of the guest. The mobile phone number must follow the format: + {country code}-{area code}-{phone number}. For example, you can type +1-408-888-8888.
    • Email: Type the email address of the guest.
    • Notes: Type any notes or additional information about the guest.
  7. Save the CSV file.
  8. In the Import From File form, click Browse, and then locate the CSV file, and then click Open. Alternatively, drag and drop the CSV to the gray box in the Import From File form.
  9. Configure the following options:
    • Allowed Network: Select a network to which you want this guest to have access. Only managed guest networks appear on this list. If you have not created a managed guest network, this list will be empty.
    • Pass is Valid For: Select the number of hours or days for which the guest pass will be valid.
    • Pass is Valid From: Check either Now or First Log-in.
    • Number of Devices: Select the number of client devices on which the guest pass can be used simultaneously. A single guest pass can be used on up to five (5) client devices.
    • Send to Phone: Select this check box to send the guest pass information to the guests' mobile phones via SMS.
    • Send by Email: Select this check box to send the guest pass information to the guests' email addresses.
    • Print guest pass: Select this check box to print a hard copy of the guest pass, which you can give to the guest user.
      Note: If you are printing guest passes, remember to temporarily disable your web browser's pop-up blocker (if enabled).
      You can click multiple guest pass delivery methods.
  10. Click Create Guests.
    Ruckus Cloud sends the guest pass information to the guests using the delivery methods you selected. The Guests page refreshes, and then the guest accounts you imported appear.