The Pending AP Assets feature enables Managed Service Provider (MSP) accounts to monitor, restrict, and claim unassigned access points (APs) before associating them with end‑customer venues. This feature provides clear visibility into claim readiness, connectivity status, and MSP ownership restrictions to support controlled onboarding.

1. From the navigation bar, select Devices.
   The Devices page is displayed, defaulting to the Device Inventory tab.
2. Select the Pending Assets tab.
   The Pending Assets page is displayed with the following information:

   • Serial #: Displays the manufacturer‑assigned serial number that uniquely identifies the AP.
   • Source: Displays the origin from which the AP record was added, such as Salesforce or Manual import (CSV).
   • Model: Displays the hardware model of the AP.
   • Ship Date: Displays the shipment date of the AP as provided by the originating system.
     Note: The Ship Date is populated only for devices synced from Salesforce.
   • Created Date: Displays the date on which the AP record was first added to Pending Assets.
     Note: The Created Date is populated only for devices synced from Salesforce.
   • Claim Status: Displays the current claim state of the AP. The available statuses are:
     • Ready: Indicates that the AP is eligible to be claimed.
     • Hidden: Indicates that the AP is hidden from the default view but can still be claimed when Show hidden devices is enabled.
     • Claim Failed: Indicates that the most recent claim attempt did not succeed. APs with this status can be claimed again after the issue is resolved.
   • Connection Status: Displays the current connectivity status of the AP.
   • IP Address: Displays the internal IP address reported by the AP when connected.
   • Ext. IP Address: Displays the external IP address reported by the AP when connected.
   • Restrict to MSP: Displays whether the AP is restricted to the MSP.

   You can use the Search option to display only the table entries matching the specified Serial #, Model, Claim Status, IP Address, Ext. IP Address, or Source; enter a minimum of two characters. Additionally, you can filter the list by selecting one of the options from the drop‑down menus of the Model, Connection Status, and Created Date. The connection status options are Operational, Offline, In Setup Phase, Transient Issue, and Requires Attention. Click Clear Filters to reset the filters. You can sort the list by clicking the associated column header.

   You can customize which fields appear in the table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to restore the default subset of columns.

3. (Optional) Select the Show hidden devices checkbox to display APs hidden from the default view.
4. (Optional) Click or hover over the drop-down arrow next to the icon to display the Restrict Device Claiming to MSP switch, then toggle the switch on at the page level.
   Note: By default, the Restrict Device Claiming to MSP switch is enabled during import and refresh operations, ensuring that only the current MSP can claim the listed APs. When the switch is enabled, the selected APs are moved to the Pending Assets Venue, where they remain restricted to the MSP.

   

5. (Optional) Click the icon to reload the latest pending asset information.
   Note: Refreshing the list syncs data with Salesforce. This operation adds newly discovered APs and updates existing records for devices previously added through manual CSV import.
6. Click the checkbox for one or more APs to display and access the available management options:
   • Claim Device: Allows you to assign the selected APs to an end‑customer venue.
   • Hide Device: Allows you to hide the selected APs from the default view.
     Note: Hidden devices can still be claimed when Show hidden devices is enabled.
   • Restrict to MSP: Moves the selected APs into the system‑managed, read‑only Pending Assets Venue, binding them to the MSP.
   • Unrestrict from MSP: Removes the selected APs from the Pending Assets Venue, allowing them to be claimed by another tenant.

   Note: You can perform claim, restrict, unrestrict, and hide actions on up to 10,000 APs at a time.

   

7. (Optional) Select one or more APs and then click Claim Device.
   The Claim Device sidebar is displayed.

   

   1. MSP Customer: Select an MSP customer (end‑customer tenant) from the drop‑down list.
   2. Venue: Select a destination venue from the drop‑down list.
   3. AP Group: Select an AP Group from the drop‑down list.
      Note: The AP Group field is read‑only when the selected venue inherits an AP Group.
   4. (Optional) Use Prefix/Suffix for Device Names: Select the checkbox to apply naming rules.
      • Prefix: Enter the prefix value.
      • Suffix: Enter the suffix value.
   5. (Optional) Use Serial # as Custom AP Name: Select the checkbox to use the serial number as the custom AP name.
      • Custom AP Name: Displays the serial number when enabled.
      • Tags: Enter optional tags.
   6. Click Claim to complete the operation and close the sidebar.
      The claimed APs are moved from the Pending Assets tab to the Device Inventory tab.
8. (Optional) Select one or more APs with Claim Status set to Ready and then click Hide Device.
   A toast notification is displayed indicating that the update on the selected APs was successful.
9. (Optional) Select a single restricted AP and click Unrestrict from MSP to allow the device to be claimed by another tenant.
10. (Optional) Select a single AP and click Restrict to MSP to bind the device to the MSP.
11. (Optional) Click Import.

    The Import from file sidebar is displayed.

    Complete the following steps to import Pending AP Assets:

    1. Click Download CSV template to download the CSV template to your local machine.
    2. Open the downloaded template file on your local device, enter the required details, and save the file.
       Note: The Serial Number is mandatory and the AP Model is optional.

       The import file must meet the following requirements:

       • The import file must be in CSV format, contain no more than 10,000 entries, and must not exceed 5 MB in size.
       • When editing the file in Microsoft Excel, ensure that it is saved in CSV format and that the cell format is set to Text to maintain proper UTF-8 encoding, which is required for a successful import.
    3. In the Import from file sidebar, drag-and-drop the CSV file into the upload area, or click Browse to select the file.
       You can replace the file by clicking the Change File button, which allows you to browse and upload a new file.
    4. (Optional) Toggle the Restrict Device Claiming to MSP switch on to bind the imported AP serial numbers to the MSP. When enabled, only the MSP can claim these devices.
    5. Click Start Import.
       The Import from file sidebar closes automatically, and an in-progress toast notification is displayed.
    6. Click the icon to view the import status.
       After an import operation completes, the Activities sidebar displays the import result, including the number of pending assets imported successfully and the number that failed. When failures occur, you can download a detailed error report directly from the corresponding activity notification.

       Note: Reports are also available for download by clicking Manage My Account and selecting Administration > Timeline > Activities.