You can use the Device Inventory page to view only the devices that you are authorized to access, export device data, and move a device (either to a different venue for the same customer or to a venue under a different customer).

1. From the navigation bar, select Devices.
   The Devices page is displayed, defaulting to the Device Inventory tab.

   

2. Review the following information displayed on the Device Inventory page:
   • MAC Address: Displays the device’s MAC address.
   • Serial Number: Displays the device’s serial number.
   • Device Type: Displays the type of device, such as Access Point, Switch, or Device.
   • Device Model: Displays the device model.
   • Device Name: Displays the name assigned to the device.
   • Customer Tags: Displays the tags associated with the device.
   • Current Firmware: Displays the currently installed firmware version.
   • Customer Name: Displays the name of the customer (end customer) associated with the device.
   • Operational Status: Displays the current connection status.
   • Customer’s Venue: Displays the venue within the customer account where the device is assigned.
   • Managed as: Displays whether the device is managed as MSP or in other supported modes.
   • Tenant Id: Displays the tenant identifier associated with the device.
   You can use the Search option to display only the table entries matching the specified Serial Number and Customer Tags; enter a minimum of two characters. Additionally, you can filter the list of devices by selecting options from the drop‑down menus of the Device Type, Device Model, Current Firmware, Customer Name, and Customer’s Venue fields. Use the Clear Filters option to remove the applied filters.

   Note: Selecting a Customer Name automatically updates the Customer’s Venue filter to show only the venues for that customer. If you change or clear the Customer Name, the Customer’s Venue filter resets. This ensures the device list remains aligned with the correct customer locations.

   You can customize which fields appear in the Device Inventory table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to restore the default subset of columns.

   You can also use the icon to update the Device Inventory table with the most recent device information. When the Auto Refresh toggle is enabled (accessible by clicking the adjacent drop-down arrow), the table refreshes automatically at regular intervals, ensuring that the displayed device data remains current without requiring manual updates.

3. (Optional) Click Export to CSV to download a CSV file containing the currently visible device data.
   Exported data reflects any applied filters and column customizations.
4. (Optional) Click the checkbox for one or more devices and click Move Device to relocate the selected devices.
   The Move Device sidebar is displayed, listing only the customers that the logged‑in user is allowed to access.

   

   1. Select a customer to expand its list of venues.
   2. Choose the destination venue.
   3. Click Move Device to complete the action.
      Note: You may encounter errors if the devices already exist at the destination, the destination customer does not have enough available licenses, or other system‑level conditions prevent the move operation. Any such issues may block the request until they are resolved. Click OK to close the dialog box.

You can click the icon to view the status of a device move operation. The status indicates whether the move succeeded or failed and includes the failure reason when available.