Video Call QoE

The Video Call QoE page allows network administrators to test the quality of video calls made through applications, such as Zoom, over the Wi-Fi network.

Because video calls have high bandwidth requirements, they are susceptible to issues such as latency and jitters which can be analyzed and resolved with the help of video call testing. The test results are captured in a report, which provides insight into various network parameters, pointing to potential corrective action that can enhance video quality.

On the Navigation bar, click App Experience > Video Call QoE. The Video Call QoE page is displayed.

The Video Call QoE page displays all the test call reports. You can use the search option to search the required test call report by its test call name or status.

The table has the following attributes:

Test Call Name: Displays the name of the test call.
Created Time: Displays the date and time the test was created.
Start Time: Displays the start time of the test.
Participants: Displays the count of participants participated in the test.
Status: Displays the following status of the test.
- Ended: The video call was conducted successfully.
- Invalid: The test was created, but a video call was not conducted.
- Not Started: The test has been created and is waiting for the participants to start the video call. This status will be displayed only for a few minutes after the test is created. If the video call is not conducted within a few minutes, the status changes to invalid.
QoE: If the quality of experience (QoE) of a call is good, a green capsule with text "Good" is displayed and if the QoE is poor, a red capsule with text "Bad" is displayed.

You can select the number of reports displayed per page from the drop down at the bottom of the page.

Note: Video call QoE is available only for tenants with Professional license.

Video Call QoE Workflow

You have to create a test call, refer to Creating a Test Call. After the test call is completed, a test call report is generated after approximately 8 to 10 minutes. The test call report is displayed in the Video Call QoE table. In the Video Call QoE table, click Test Call Name attribute. The Video Call QoE Test Report page is displayed. You can view the client and AP details in the Video Call QoE Test Report page. For more information, refer to Video Call QoE Test Report.

Considerations

Only one test call per tenant ID is allowed within a 10-minute window to ensure resource efficiency and prevent test overlap.
Test video call QoE runs have a hard limit of 20 minutes, after which the call is automatically disconnected.

Creating a Test Call

Complete the following steps to create a test call.

On the Navigation bar, click App Experience > Video Call QoE. The Video Call QoE page is displayed.
Click Create Test Call.

Note: Only network administrators can create test calls and these calls can be attended only by clients within the RUCKUS Wi-Fi network.
In Test Name, enter the name for the test you wish to perform.
Click Create.
A Test Call Info page is displayed containing information about the test name, a link to make the Zoom call, and prerequisites. Clicking the link takes you to the Zoom Meeting web user interface. You must use the Zoom desktop or mobile application (not the web browser version) for the test call. As with any Zoom meeting, you can edit the audio and video settings, chat with participants (only two in this case), record the meeting, use the reactions icons, share the screen, and so on.
Only two participants are allowed on the call and they must join the call immediately. For best analysis, both participants must be on the call for at least five to seven minutes, enabling audio and video features on the call.
The MAC address of the participants must be added manually every time a report is generated. Reports are not generated if both participants are connected through a wired network or if no participants join the meeting.
Sample Test Call Info Page
Click Done. The report is generated after approximately 8 to 10 minutes.