Viewing Events

An event in RUCKUS One is any significant occurrence on managed APs, switches, associated clients, or in the system that requires tenants to be notified, whether for an immediate action or information purposes.

Complete the following steps to view events that have occurred in your RUCKUS One account.
Note:
  • Clicking the download icon allows you to export and download a .csv file reporting all of the events based on the selected time period and event filter criteria.
  • When viewing the events, the Severity, Event Type, Product, Source, and MAC Address table columns can be sorted. Click the up/down arrow by the column name to sort the entries. The sort criteria used is appropriate to the column content.
  1. On the navigation bar, select Administration > Timeline > Events.
    The Events page is displayed:
    Viewing Events


    The Events page has the following filters: Search Source Description, Severity, Event Type, and Product.

    The Events page displays the following information.

    • Date: Date and time when the event occurred.
      Note: The maximum event view period for Core Tier is 14 days and it cannot be extended manually.
    • Severity: The severity of the event that occurred (Critical, Major, Minor, Warning, or Informational. For more information on severity, refer to Event Severity Levels.
    • Event Type: Indicates the category to which the event applies. Events may be related to potential security concerns, associated clients, or specific types of managed devices. For more information on event type, refer to Event Types.
    • Product: Indicates the product type on which the event occurred, including General, Wi-Fi, Switch, and RUCKUS Edge.
    • Source: Name of the AP, client, or administrative component on which the event occurred.
    • MAC Address: MAC address of the AP, if the event occurred on an AP. Otherwise, this field is appears blank.
    • Description: Brief description of the event. The event description is dynamic, not static. Information specific to the event including identification of the related entity displays giving customers more information and allowing easier troubleshooting of events, if required. For example, the MAC address of the connected client is displayed.
    For R770 APs running firmware version 7.0.0.104.1274 or later, the following events are displayed:
    • Client BTM Request Sent: This event is logged when an AP tries to steer a client to a neighbor AP for load balancing or sticky client steering.
    • Client BTM Response Received: This event is logged when the AP receives a BSS Transition Management (BTM)response from a client that it previously tried to steer to a neighbor AP for load balancing or sticky client steering.

      Client Disassoc by CLB: This event is logged when the AP disassociates a client due to a load balancing or sticky client steering operation. This event occurs when the disassociation request to the non-11v capable client to force it to road to a better AP.

    Load Balancing and Sticky Clients Steering Events
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