An event in RUCKUS One is any significant
occurrence on managed APs, switches, associated clients, or in the system that requires
tenants to be notified, whether for an immediate action or information purposes.
Complete the following steps to view events
that have occurred in your RUCKUS One account.
Note:
Clicking the download icon allows you to export and download a .csv file
reporting all of the events based on the selected time period and event
filter criteria.
When viewing the events, the Severity, Event Type, Product, Source, and MAC
Address table columns can be sorted. Click the up/down arrow by the column
name to sort the entries. The sort criteria used is appropriate to the
column content.
On the navigation bar, click Administration > Timeline > Events.
The Events page
is displayed:
The
Events page has the following filters:
Search Source Description,
Severity, Event Type, and
Product.
The
Events page displays the following
information.
Date: Date and time when the event occurred.
Severity: The severity of the event that occurred
(Critical, Major, Minor, Warning, or Informational. For more information
on severity, refer to Event Severity Levels.
Event TypeIndicates the category to which the event
applies. Events may be related to potential security concerns,
associated clients, or specific types of managed devices. For more
information on event type, refer to Event Types.
Product: Indicates the product type on which the
event occurred, including General, Wi-Fi, Switch, and SmartEdge
Source: Name of the AP, client, or administrative
component on which the event occurred.
MAC
Address: MAC address of the AP, if the event occurred on
an AP. Otherwise, this field is left blank.
Description: Brief description of the event. The event
description is dynamic, not static. Information specific to the event
including identification of the related entity displays giving customers
more information and allowing easier troubleshooting of events, if
required. For example, the MAC address of the connected client is
displayed.
For R770 APs running
firmware version 7.0.0.104.1274 or later,, the following events are
displayed:
Client BTM
Request Sent: This event is logged when an AP tries to steer
a client to a neighbor AP for load balancing or sticky client
steering.
Client BTM
Response Received: This event is logged when the AP receives
a BTM response from a client that it previously tried to steer to a
neighbor AP for load balancing or sticky client steering.
Client
Disassoc by CLB: This event is logged when the AP
disassociates a client due to a load balancing or sticky client
steering operation. This event occurs when the disassociation
request to the non-11v capable client to force it to road to a
better AP.