Enabling Email Notifications

RUCKUS AI allows you to configure receipt of email notifications for incidents of different severities, from P1 to P4, as well as for recommendations and license expiry. Notifications are automatically sent to all designated recipients added in the notification settings.

Complete the following steps to enable the email notifications:

  1. Click the user icon in the upper-right corner of the UI, then select My Profile. The My Profile page is displayed.
  2. Select Notifications tab. The Incidents, IntentAI, and Licenses options are displayed.
    My Profile - Notification Setting
    By default, the logged in user email address is displayed in the Recipients field. To add another email, enter the email in the Recipients field.
  3. In the Incidents section, select one or more incident severities for which you want to receive email notification.
    • P1 incidents: This option sends an email notification only if P1 incidents occur in the network.
    • P2 incidents: This option sends an email notification only if P2 incidents occur in the network.
    • P3 incidents: This option sends an email notification only if P3 incidents occur in the network.
    • P4 incidents: This option sends an email notification only if P4 incidents occur in the network.
  4. In the IntentAI section, select the Intent status change check box to receive email notification whenever the status of an intent changes in IntentAI.
  5. In the Licenses section, select one or more expiry time periods for which you want to receive the email notification:
    • Licenses expiring in 7 days: This option sends an email notification seven days before the license expires.
    • Licenses expiring in 30 days: This option sends an email notification 30 days before the license expires.
    • Licenses expiring in 60 days: This option sends an email notification 60 days before the license expires.
  6. Click Save to save the email notification configuration.
    Following is a sample email notification for a P1 incident. An email notification typically contains a short description about the incident and also provides a summary with the following details:
    • Client Impact: Displays the estimated percentage of clients impacted due to the incident.
    • Category: Displays the type of issue impacting the client. For example, if the time to connect to the network is high, the Category would be displayed as "Connection". Other options include "Infrastructure" and "Performance".
    • Sub Category: Displays the subcategory of the incident. For example, if the time to connect to the network is high, the Subcategories would vary based on the three categories (Connection, Infrastructure, and Performance). For more information, refer to the "Incidents List Table" and "Incidents Details Page" in Incident Details.
    • Network Path: Displays the location of the client within the network.
    • Event Start Time: Displays the timestamp of the event when it occurred.
    A link to view the incident details is also available in the email notification.
    Sample Email Notification