Connection Events Tile

The Connection Events tile displays the connection status of the client on the particular WLAN for a specific AP for the selected time period in the Date and Time filter. By default, the tile is collapsed and displays the total number of connection events along with color-coded event indicators.

Expand the Connection Events section to view the event categories and their respective counts, including Success, Failure, Slow, Disconnect, BTM Request, and BTM Response. Event indicators are color-coded to represent their status: green indicates a successful connection, red indicates a failed connection, yellow indicates a slow connection, and gray indicates a disconnect event.

BTM Request and BTM Response events indicate BSS Transition Management (BTM) exchanges between the AP and client that are used to optimize client connectivity. For APs running version 7.1.0.0.887 and later, radio information is populated for BTM events. Earlier AP versions display the radio as Unknown.

Click a colored event indicator to open the Connection Event Details window. The window displays information such as the AP MAC, AP Name, SSID, Radio, and Security Method for the selected event. Additional details vary by event type: Failure events display the Failure Type and Reason, Slow events display the Time to Connect, and Disconnect events display the Disconnect Type and Reason.

For failed events, the Connection Event Details window also includes a connection sequence diagram that helps identify the stage at which the connection failed (for example, during an EAP exchange or DHCP discovery). The failed communication path is highlighted with a red arrow.

Roaming Tile

The Roaming tile displays the connection events and detailed metrics of the client when it roams between multiple APs for the selected time period in the Date and Time filter. The count of connection event is displayed, along with a graph. Pausing the pointer over the graph displays an information box with the details of the events at that time and date. These details help in troubleshooting issues that arise when clients roam from one AP to another. A roaming event is identified with the following colors:

• Green: Successful roam.
• Red: Failed connection.
• Yellow: Slow (long time to connect to connection).
• Gray: Disconnected.

Connection Quality Tile

The Connection Quality tile displays the quality of the service the client experiences throughout the network for the selected time period in the Date and Time filter. The connection quality is classified as RSS, SNR, client throughput, and average MCS downlink. These connection qualities are grouped under the Connection Quality main header and indicated with the + icon. Click + icon to expand the group. A graph is displayed beside their name, pausing the pointer over the graph displays an information box with the details of the connection qualities at that time and date. The connection quality is identified with the following colors:

• Green: Good
• Red: Poor
• Yellow: Average

Network Incidents Tile

The Network Incidents tile displays any incidents that affected the client for the selected time period in the Date and Time filter. The incidents are classified as client connection, performance, and infrastructure. These connection qualities are grouped under the Network Incidents main header and indicated with the + icon. Click + icon to expand the group. The count of each incident is displayed beside their name, along with a graph. Pausing the pointer over the graph displays an information box with the details of the selected incidents at that time and date. The incidents are identified with the following colors and severities:

• Red: P1
• Dark Orange: P2
• Orange: P3
• Yellow: P4

History Tile

The History tile displays the history of events that occurred for this client, along with the severity, date and time of the events, event status, and failure events PCAP report. The data displayed is for the selected time period in the Date and Time filter. It shows the client connected and disconnected events, the network incidents, and so on. Clicking on any network incident in the History tile directs you to the Incident Details page. For more information on the Incident Details page, refer to Incident Details.

Based on the client access permissions set in the resource group, the client is only able to view the data for APs for which access permissions are granted. If the client roams to an AP for which access permissions are not granted, the AP data is not available to view, even though the connection between the client and the AP (roamed to) is established.

Packet Capture (PCAP)

This is a collection of packets generated for all failure events with respect to the specific client. This allows the clients admins to inspect network packets and troubleshoot the issues. All PCAP reports will be stored for three months before they are deleted.