Hospitality Solution Provider (HSP) License Ownership and Control

For RUCKUS customers in the hospitality industry, RUCKUS One makes it easy to link end customer accounts (properties) to the brand's RUCKUS One Managed Service Provider (MSP). The brand administrator can assign integrators to manage the end customer accounts associated with the brand. This topic describes the terminologies that are specific to the Hospitality Solution Providers (HSPs).
  • Brand: A hospitality MSP is an established brand in the hospitality industry, a franchisor that has entered into business agreements with multiple hotel owners. Brands do not own or activate RUCKUS One licenses. Brands require the ability to access the Brand Dashboard to view and monitor their business interest.
  • LSP: LAN Service Providers (LSPs)/Tech Partners are resellers and/or Tech Partners hired by the brand. When a new RUCKUS One license is purchased by a property owner, LSPs are required to activate the license. In addition, LSPs are responsible for managing the networks in multiple properties for the brand.
  • Property Owner: The owner of the property that agrees to follow the standard set by the brand gains the benefit of managed network services. Property owners buy and own RUCKUS One licenses.
  • Brand Property: A property may have different venues such as, guest rooms and conference rooms. Licenses purchased by the property owner are displayed in this account.
  • Licenses: RUCKUS One licenses are owned by each property owner. Licenses cannot be pooled across the brand properties.