Logging in to RUCKUS One as an HSP

You can log in to RUCKUS One as a n HSP and manage and monitor the Brand Properties' networks.

Complete the following steps to log in to RUCKUS One:
Note:
  • All Tech Partner admins, by default, can masquerade to any brand property account assigned to them. This includes both the primary Tech Partner admin role and any delegated Tech Partner admin roles.
  • A Tech Partner administrator automatically inherits the ability to masquerade to all assigned customers when they are created.
  • A Tech Partner Prime Admin has the privilege to modify the default delegation roles for masquerade permissions at a later time.
  • A Tech Partner does not self-assign an admin role to masquerade. RUCKUS One assigns the role automatically.
  1. After receiving the account details from the MSP administrator, log in to RUCKUS One using your credentials.
    In the invitation email sent by the MSP administrator, you can find the credentials and link to log in to RUCKUS One.
  2. After the first successful login, change your password when prompted.
    HSP Landing Page
  3. Click My Customers > Brand Properties to go to the Brand Properties page.
    The Brand Properties page is displayed.
    Brand Properties Page
    The Brand Properties page displays the following information:
    • Customers: Name of the customer.
    • Status: Status of the customer, Active or Inactive.
    • Integrator Admin Count: The number of integrators assigned to the customer/property. Click on the number under the Integrator Admin Count column to view information about the Integrator.
    • Installed Devices: The number of devices installed. Click on the number under the Installed Devices column to view the network devices that are installed.
    • Assigned Device Subscriptions: The number of device subscriptions assigned to the customer.
    • Device Subscription Utilization: The percentage of device subscription utilization.
    • No-License Devices: The number of devices with no licenses.
    • License Expiration Devices/Days: The number of devices that are going to expire and the number of days remaining before the expiration.
    • Tenant ID: The tenant ID. Tenant ID is located in the Address bar of the browser screen. Once you login to the RUCKUS One Cloud portal, you could find the Tenant ID in the URL.
  4. Click a customer name to view the tenant details.
    The brand property page is displayed.
    HSP Property Page
    Note:
    • A banner, Hospitality Edition is displayed when an HSP (MSP) logs in to R1.
    • For an HSP log in, the navigation bar displays Spaces instead of Venues. For example, to view AI analytics, from the navigation bar, click AI Assurance > AI Analytics > Incidents and then filter the incidents by Spaces.
      Filtering Incidents by Space
      Click an incident under the Severity column to view the incident details.
      Viewing Incident Details
For more instructions on how to manage and monitor networks and devices, refer to MSP User Operations.