After setting up the customer portal, you
can add your end customers and assign Integrators or Installers to them.
Complete the following steps to manage and troubleshoot an
end customer.-
On the navigation bar, click
.
The Brand
Properties page is displayed.
-
(Optional) In the
Brand Properties page, select a customer and click
Edit.
When the Customer Details page is displayed, toggle the
Enable access to Ruckus Support button to enable this
option. If you enable this feature, the RUCKUS Support team is granted a
temporary administrator-level access for 21 days. Enable this feature when
requested by the RUCKUS Support team.
-
(Optional) In the
Brand Properties page, select a RUCKUS end customer and
click Assign MSP
Administrator. When the Assign MSP
Administrators sidebar is displayed, you can select or deselect
an MSP administrator, change the role of the administrator. After changing the
administrators or changing the role of an administrators, click
Assign.
-
(Optional) In the
Brand Properties page, select a customer and click
Delete
to delete the customer from the brand dashboard
-
In the Brand
Properties page, click on the name of customer to masquerade the
customer, and manage or monitor networks, devices, and clients.
-
In the RUCKUS One web interface,
click Home
to return to the brand dashboard.
For more instructions on how to manage and monitor
networks and devices, refer to MSP User Operations.