Managing End Customers

After setting up the customer portal, you can add your end customers and assign Integrators or Installers to them.

Complete the following steps to manage and troubleshoot an end customer.
  1. On the navigation bar, click My Customers > Brand Properties.
    The Brand Properties page is displayed.
  2. (Optional) In the Brand Properties page, select the check box for a specific customer and click Edit. When the Customer Details page is displayed, toggle the Enable access to Ruckus Support button to enable this option. If you enable this feature, the RUCKUS Support team is granted a temporary administrator-level access for 21 days. Enable this feature when requested by the RUCKUS Support team.
  3. (Optional) In the Brand Properties page, select one or more RUCKUS end customers and click Assign MSP Administrator.

    In the Manage MSP Delegations sidebar, the Users and Privilege Groups sub-tabs are displayed. In the Users sub-tab, the administrators are assigned the system roles while the Privilege Groups sub-tab contains custom roles.

    • In the Users sub-tab, select or deselect the check box of one or more MSP administrators in the Name column and modify the associated administrator role from the Role drop-down list.
    • In the Privilege Groups sub-tab, select or deselect the check box for one or more MSP privilege groups from the Name column to assign the privilege groups to the MSP administrator selected in the Users sub-tab.
      Note: The Privilege Group with the scope set to All MSP Customers from the Administration menu (Administration > Account Management > Users & Privileges > Privilege Groups > Add Privilege Group) is selected by default and is non-configurable. For the Privilege Groups with the scope set to Specific Customer(s), you can modify the scope by selecting or unselecting the check box.

      When editing the Privilege Group, the scope set

    • Click Save.
  4. (Optional) In the Brand Properties page, select a customer and click Delete to delete the customer from the Brand 360 dashboard
  5. In the Brand Properties page, click on the name of customer to masquerade the customer, and manage or monitor networks, devices, and clients.
  6. In the RUCKUS One web interface, click Home to return to the Brand 360 dashboard.
For more instructions on how to manage and monitor networks and devices, refer to MSP User Operations.