Configuring Notification Settings
To ensure that you and other administrators in your organization stay updated on what is going on in your network (including issues that need immediate attention), configure the notification settings on Ruckus Cloud.
Ruckus Cloud supports two types of notification methods:
- Email: Send system notifications to multiple email address. Refer to Adding an Email Address for System Notifications.
- SMS: Send text or short message service (SMS) messages to multiple mobile numbers. Refer to Adding an SMS Address.
Notification are sent for three main issues:
- AP disconnection (Alarm issued)—After a period of 15 minutes has elapsed since an Access Point (AP) is disconnected from Ruckus Cloud, a notification is sent to the administrator. The information in the notification includes the time the AP was disconnected, the venue, the AP name, MAC address and serial number.
- AP reconnection (Alarm cleared)—After the AP is reconnected to Ruckus Cloud, a notification is sent to the administrator. The information in the notification includes the time the AP was disconnected, the venue, the AP name, MAC address and serial number.
- License expiration—Notifications are sent when a license is about to expire starting from 30 days prior to expiration, and on a weekly basis until expiration. After a Ruckus Cloud subscription expires, any affected APs are disconnected from Ruckus Cloud and a notification is sent with a reminder to renew the subscriptions. The information in the notification includes AP name. model, venue, serial number, MAC address, Internal IP address and tags. While these APs are removed from Ruckus Cloud management, they are still operational.