Switch Incidents

The Incidents page provides overall information about the incidents that have occurred on the selected switch.

Compete the following steps to view the Switch Incidents page:
  1. On the Navigation bar, click Wired > Switches > Switch List. The Switch List page is displayed.
  2. Click Switch Name attribute of the selected switch. The Switch Incidents and Reports page is displayed. By default, the Switch Incidents page is selected.
Switch Incidents Page

The Date and Time filter is displayed in the upper-right corner of the Content panel. This option controls the elements displayed within the Content Panel. To modify this option, refer to Content Panel.

The Switch Incidents page displays all the incidents that have occurred on the selected switch in a table for the selected time period in the Date and Time filter.

The table has the following attributes:

  • Severity: Displays the severity of an incident ranges from P1 to P4; P1 being the highest priority and P4 the lowest. The severity of an incident is determined by the client impact, duration, and other factors. You can see the severity score when you hover the mouse over the number. The severity score of the incident takes into account the scope of the incident, duration of the incident, and the severity of the incident; giving equal consideration to all the mentioned parameters to arrive at the severity score.
  • Date: Displays the date and time when the incident started.
  • Duration: Displays the duration of the incident.
  • Description: Displays a short description of the incident. To view the root cause, click Description attribute. The Incident Description dialog box is displayed. This dialog box displays the incident description and root cause. To view the incident details, click More Details in the Incident Description dialog box. The Incident Details page is displayed. For more information, refer to Incident Details.
  • Category: Displays the type of incident such as connection, performance, or infrastructure.
  • Sub-Category: Displays the sub category of the respective incidents (connection, performance, or infrastructure).
    Connection incidents has the following sub-categories:
    • Association
    • User Authentication
    • DHCP
    • EAP
    • RADIUS
    • Time to Connect
    Performance incidents has the following sub-categories:
    • RSSI
    • Memory
    • Coverage
    Infrastructure incidents has the following sub-categories:
    • VLAN Mismatch
    • Service Availability
    • Network
  • Client Impact: Displays the percentage of clients impacted by the incident.
  • Impacted Clients: Displays the number of clients impacted by the incident.
  • Scope: Displays the area of the network in which the incident was detected. Pausing the pointer over the scope displays the entire path of the network node.
  • Type: Displays the type of incident that occurred. You can view this by selecting the options from the drop-down menu. Options include SZ Cluster, Domain, Zone, AP Group and Access Point.

You can use the search field to limit the incidents list based on the search criteria.

Click Export icon () at the top right of the table to export and download the complete incident list in the csv format.

Click Date attribute. The Incident Details page is displayed. This page displays the severity level of the selected incident and the description of the incident. For more information, refer to Incident Details.

Mute the Incident

Complete the following steps to mute the incident:
  1. In the Incidents Table, click on the radio button to select an incident that you want to mute.
    Note: You can mute only one incident at a time.
  2. Click Mute displayed at the top of the Incidents Table to mute the incident. When an incident is muted, it is hidden in the Incidents Table, and notifications via email and webhook are also muted.

Alternatively, click Date attribute of the incident that you want to mute. The Incident Details page is displayed. Mute the incident, refer to Mute and Unmute an Incident.

View the Muted Incident in the Incidents Table

In the Incidents Table, click the icon and select the Show Muted Incidents check box. The muted incidents are displayed in the Incidents Table with a gray background.

Unmute the Incident

Complete the following steps to unmute the incident:
  1. In the Incidents Table, click on the radio button to select the muted incident.
    Note: You can unmute only one incident at a time.
  2. Click Unmute displayed at the top of the Incidents Table to unmute the incident. When an incident is unmuted, it is visible in the Incidents Table, and notifications via email and webhook are enabled.

Alternatively, click Date attribute of the muted incident. The Incident Details page is displayed. Unmute the incident, refer to Mute and Unmute an Incident.