Synchronization Error Alarm

Alarm Identifier LTC-011
Description The AP cannot be configured due to a synchronization error. Reboot or Factory Reset AP for a system initiated retry
Additional Information Alarm is triggered when the Cloud is unable to get the information about current configuration of the AP.
Specific Problem
Perceived Severity Critical
Action to clear alarm Switch off the LTE AP and switch it on.
Entered Event Exit Event Probable Cause System Action Additional Text
When AP does not accept the request from the Cloud. When a configuration is changed on the tenant portal or a reboot or factory reset is triggered on AP. Internal error on AP side or an invalid firmware version. A reboot or factory reset of AP is required. Any of these actions will trigger synchronization re-try.