The Support page
allows you to grant temporary administrator-level access for RUCKUS support personnel to
troubleshoot issues for a period of seven days.
If you are facing any issue with the RUCKUS AI Web UI, you can contact RUCKUS customer services and support. For
more information, refer to Contacting RUCKUS Customer Services and Support. When requested by the RUCKUS support team. By enabling this, you
are granting RUCKUS support with temporary administrator-level access.
Complete the following steps to grant temporary administrator-level access to the
RUCKUS support personnel:
On the Navigation bar, click Administration > Account
Management > Support.
The Support page is
displayed.
Select the Enable
access to Ruckus Support checkbox to grant Ruckus support
personnel access to your system to troubleshoot issues.
Note: Enable this when requested
by RUCKUS support team. By enabling this, you are granting RUCKUS support
with temporary administrator-level access.