Support

The Support page allows you to grant temporary administrator-level access for RUCKUS support personnel to troubleshoot issues for a period of seven days.

If you are facing any issue with the RUCKUS AI Web UI, you can contact RUCKUS customer services and support. For more information, refer to GUID-EC48334B-345E-48F4-8C8E-F70077197C86.html. When requested by the RUCKUS support team. By enabling this, you are granting RUCKUS support with temporary administrator-level access.

Complete the following steps to grant temporary administrator-level access to the RUCKUS support personnel:

  1. On the Navigation bar, click Administration > Account Management > Support.
    The Support page is displayed.
    Ruckus Support Page
  2. Select the Enable access to Ruckus Support checkbox to grant Ruckus support personnel access to your system to troubleshoot issues.
    Note: Enable this when requested by RUCKUS support team. By enabling this, you are granting RUCKUS support with temporary administrator-level access.