Onboarded Systems

The Onboarded Systems page displays the list of your SmartZone controllers that have onboarded to the system and also view additional information regrading their connection status, firmware versions, and so on.

In RUCKUS AI, you can access only your account information. If you are a third-party user requiring access to other accounts to manage them, for example, a VAR user requiring access to your customer's account, you can access the customer account only by onboarding the SmartZone controller. After the SmartZone controller is onboarded, a license is attached to the account. The controller data is made available after onboarding. However, access to the controller data is only possible when the license account IDs for the controller and RUCKUS AI are the same.

Note: You must enable the RUCKUS AI and Cloud features in the controller and log in with your RUCKUS customer login details to onboard the controller. For more information, refer to Onboarding the controller to RUCKUS AI.
On the Navigation bar, click Administration > Account Management > Onboarded Systems. The Onboarded Systems page is displayed.
Onboarded Systems Page
The Onboarded Systems page displays the count of total controllers that are on boarded and an onboarded systems table. The table displays the following controller information:
  • Status: Displays the connection status of the onboarded controller. If the controller has onboarded and connected successfully, and if data is transmitted to RUCKUS AI, the status is displayed in Green. If the controller is offboarded and not sending any data, the status is displayed in Grey. If the onboarding is in progress, the status is displayed in Yellow. If the connection to the controller is lost, or when data is not transmitted, the status is displayed in Red.

    You can also pause the pointer over the status to read more information about the status.

  • Accounts: Displays the name of all the partner accounts.
  • Name: Displays the name of the controller.
  • Added Time: Displays the time when the controller was onboarded to the RUCKUS AI system.

You can select the number of onboarded systems displayed in the table from the Show rows drop down at the bottom of the table. The range is from five systems per table to 200 systems per table. Click the icon to delete the onboarded system information from the table.

In some partnerships where more than two organizations are involved, a primary account holder is defined as the one that owns the SmartZone controller and the secondary account holder is the one that has a RUCKUS AI license but does not own a controller. However, the primary account holder can onboard the controller to the secondary account. In this arrangement, networking data from the SmartZone network of the primary account holder can be streamed to the RUCKUS AI account of secondary account, and the secondary account holders can view data directly in their accounts even though they do not own the controller.