Viewing MSP Subscriptions and Service Tiers in MSP HSP Edition and MSP MDU Edition

You can view and manage MSP subscriptions to monitor license usage and see the service tier for each subscription, specifically for the MSP HSP Edition and MSP MDU Edition of RUCKUS One.

Your RUCKUS One Subscriptions page is the place where you manage your MSP licenses. There are three main tabs:
  • MSP Subscriptions: This is where you will have information that shows the type of licenses, quantities, Start Dates and Expiration Dates. You will also be able to see which licenses have expired and which are still active.
  • Pending Activation: This is where you can activate any newly purchased license. You may also be able to select the Start Date of the subscription. The purchased line items are grouped by Activation Code that represent a Purchase Order that RUCKUS Networks received for your account.
  • Compliance: This is where you will see detailed information about your licenses, usage of the licenses, MSP EC use of licenses. In addition, there are two calculators that will help your manage you MSP licenses pool in the most efficient way.
Note: This task does not apply to the MSP Standard Edition.
Complete the following steps to view the MSP subscriptions for the MSP HSP and MSP MDU editions.
  1. On the navigation bar, select Subscriptions.
    The MSP Subscriptions page is displayed.
    Subscriptions - MSP Subscriptions
  2. Review the information displayed on the MSP Subscriptions page.
    • Subscription Utilization: This section provides a visual and numerical breakdown of how many Device Networking licenses are in use and how many remain available. It includes two separate utilization indicators displayed as usage bars, where each bar visually represents license consumption and availability:
      • Device Networking - Paid Licenses: This section shows the utilization of Paid Licenses assigned to the MSP.
        • MSP EC: Displays the number of Paid Licenses assigned by MSP-managed End Customer.
        • My Account: Displays the number of Paid Licenses used by the MSP account.
        • Available: Displays the number of Paid Licenses that are not yet assigned or consumed by My Account and that can be used by the MSP for configuring additional devices in My Account or assigned to MSP-managed End Customer tenants. Licenses available may have different expiration dates.
        • The numerical count on the right side of the usage bars indicates the number of Paid Licenses in use and the total number of available Paid Licenses which may have different expiration dates.
      • Device Networking - Trial Licenses: This section displays the usage of Trial Licenses that can be used temporarily for onboarding or testing in My Account.
        • My Account: Displays the number of Trial Licenses used by the MSP own account.
        • Available: Displays the number of Trial Licenses not yet used and that can be used by the MSP own account for configuring additional devices. Licenses available may have different expiration dates.
        • The numerical count on the right side of the usage bar indicates the number of Trial Licenses in use and the total number of available Trial Licenses which may have different expiration dates.
        Note: Trial licenses are only usable by the MSP account and are not usable by MSP-managed End Customer tenants.
        Note: License usage by MSP ECs has priority over license usage by the MSP own account. Devices in the MSP own account use an active Device Networking Trial Licenses if available; otherwise, they use Device Networking Paid Licenses. Devices in the MSP own account that are currently using Paid Licenses automatically switch to Trial Licenses when they become available, allowing Paid Licenses to be used by MSP ECs.
    • Part Number: Displays the part number (SKU) of the purchased subscription.
    • License Tier: Displays the subscribed license tier. For Trial Licenses, the field displays --.
    • License Count: Displays the number of licenses.
    • Starting Date: Displays the subscription activation date.
    • Expiration Date: Displays the subscription expiration date.
    • Time left: Displays the remaining time until the subscription expires.
    • Status: Displays the subscription status.

    You can filter the list of MSP Subscriptions by selecting one of the options from the License Tier and the Status drop-down menus. The License Tier options include All License Tiers (default selection), Core, and Professional. The Status options include Show All, Show Active, Show Expired, Show Future, and Show Active & Future (default selection).

  3. Click Refresh to retrieve all activated MSP subscriptions from the RUCKUS licensing server.
    Note: If your purchased subscriptions do not appear, click Refresh.
  4. In the upper-right corner of the Subscriptions page, you can click Manage My Account to go to the tenant portal for your own RUCKUS One account.