RUCKUS One Release Notes

About This Document

This section provides information on the revision history.

Table 1. Revision History
Part Number Revision Date Description
800-73358-001 Rev K 27 March 2024 Added multiple new and enhanced features.
800-73358-001 Rev J 27 February 2024 Added multiple new and enhanced features.
800-73358-001 Rev I 23 January 2024 Added a new feature.
800-73358-001 Rev H 20 December 2023 Added multiple new and enhanced features.
800-73358-001 Rev G 21 November 2023 Added multiple new features.
800-73358-001 Rev F 17 November 2023 Added multiple new features.
800-73358-001 Rev E 17 October 2023 Added multiple new features.
800-73358-001 Rev D 19 September 2023 Added multiple new features.
800-73358-001 Rev C 15 August 2023 Added new and enhanced features.
800-73358-001 Rev B 18 July 2023 Added new and enhanced features.

RUCKUS One AP Firmware Releases

Table 2. AP Firmware Release History
AP Firmware Release Version Release Date Release Notes 20 December 2023 7 November 2023

RUCKUS ICX FastIron Firmware Releases

Product Information

This topic summarizes production information for the RUCKUS One software release.

RUCKUS One Release Information

  • General Availability Date: 27 March 2024

Supported Hardware

For the list of supported devices, refer to:

RUCKUS One MIBs Download

You can download the RUCKUS One MIBs from this URL:

How Do I Get Support?

For product support information and details on contacting the Support Team, go directly to the RUCKUS Support Portal using, or go to and select Support.

New in This Release

March 2024

  • Configure MSP-EC tier as Essentials or Professional: Managed Service Providers (MSPs) now have the ability of granular monetization options using the RUCKUS One MSP platform by having the option to select the service tier, either Essentials or Professional, when establishing a new MSP-EC. Additionally, MSPs have the flexibility to upgrade or downgrade existing MSP-ECs in accordance with the service agreement terms with their customers.
  • AP SNMP MIB download link in the RUCKUS One User Interface: A hyperlink for downloading the AP SNMP MIBs is now accessible both at the AP level and the Venue level.
  • Low Power Detection: An alert will now be triggered if a tri-radio access point, such as the R770 or R760, which necessitates an 802.3at or 802.3bt port for operation, is powered on by an 802.3af port.
  • AI-Driven RRM partial optimization: AI-Driven RRM has additional options to select partial optimization or full optimization. While full optimization adjusts channel plan, channel bandwidth, and Tx power; partial optimization adjusts only channel plan while retaining the configured channel bandwidth and TxPower.
  • New Airtime Incidents: New incidents are introduced for Airtime Busy, Airtime Rx, and Airtime Tx with detailed insights, network impact, root cause, and resolution.
  • Granular Scheduling Reports: Added granularity picker for Schedules which allows you to specify the time interval for which data is aggregated and presented in scheduled reports. Default granularity value is defined for existing schedules. For daily and weekly schedules, the default granularity is set to 15 minutes, while for monthly schedule, the default granularity is set to Hour.
  • New Client Events: New client events have been added for client load balancing and sticky client steering, providing valuable assistance in troubleshooting roaming-related issues.
  • Edit Venue-Level Admin Password on a Venue or a Switch Level: The Admin password is editable at the venue level by performing a venue configuration update, where you are also given the option to apply the edited password to all existing switches in the venue, as well as automatically assign it to any new switch joining the venue.

February 2024

  • End Customer Tier Selection: In RUCKUS One, MSPs are at the Professional tier of the subscription and so are their end customers. MSPs can now change the subscription for the end customers to be either Essentials or Professional tier, providing greater business flexibility.

February 2024

  • AP Group Table: AP groups allow users to map APs in a venue to different groups. We have added the AP group table to easily manage these groups. The new AP group table provides easy access to information such as incidents and connected clients. The user can also configure VLANs and select WLANs to broadcast at the AP group level.
  • Captive Portal Enhancement: For the Host Approval type of a captive portal, we have now added the ability for the user to specify selected host email address instead of any email in the domain. This allows the user to limit the number of host sponsors to the configured list.
  • Wi-Fi Access Control Enhancement: In this release, we have simplified the way a user can create and assign access control profile to a Wi-Fi network. Users can now directly initiate creation of an access control profile from the Wi-Fi networks configuration workflow.

January 2024

  • Sign In with LinkedIn using OpenID Connect: Sign In with LinkedIn has been deprecated as of August 1,2023. To allow users to sign in to a captive portal using LinkedIn, you must configure the network to allow the users to register with the Sign in with LinkedIn using Open ID Connect option. For more information on how to allow self sign in using LinkedIn, refer to the RUCKUS One User Guide.

December 2023

  • AP 7.0/ R770 Support: RUCKUS One is excited to deliver support for the first enterprise Wi-Fi 7 access point, the R770! This marks the first commercially available Wi-Fi 7 access point and the start of the Wi-Fi 7 era. Many new capabilities are part of the Wi-Fi 7 standard, refer to for more details. For more information about the AP 7.0 firmware, refer to the RUCKUS One AP 7.0 Firmware Release Notes.
  • Wi-Fi 6/Wi-Fi 7 toggle: If your clients are not capable of supporting the latest Wi-Fi capabilities, a toggle is available to turn off 802.11ax/be capabilities per WLAN. This will revert these WLANs to supporting 802.11ac wave2 or older protocols, which can be beneficial in environments where there are many legacy devices.
  • Per AP radio configuration: Users can now customize the radio settings on a per access point basis. Previously, the radio configuration was only available for the Venue and the specific Access Point model, this enhancement allows for more granular control on a per device basis.
  • Customer Beta program: Customers can now opt-in to try out new RUCKUS One beta features before they are officially released and supported. In this release, opt-in for Beta is a global configuration per tenant. All beta features will be made available to the customer when they opt into the program.
  • MSP bulk firmware management: Managed Service Providers (MSPs) are now able to schedule firmware upgrades for multiple tenants with only a few clicks from their MSP dashboard! Select one or more customers, select the timeframe for upgrade and go!
  • MSP Alarms: MSPs can once again see alarms raised within customer accounts directly on the dashboard. Easily understand which customers are currently encountering issues and know where to best apply technical resources.
  • Multi-delegation support: Customers can now delegate tenant access to multiple 3rd-party users. Previously, customers were limited to a single delegated reseller or other resource. With this release, customers can now delegate to multiple additional users and organizations for assistance in the management and support of their RUCKUS One environment.
  • MSP Assign Subscriptions: To date, RUCKUS MSP customers were required to purchase MSP SKUs in order to be able to assign subscriptions to their MSP End Customers (MSP ECs). Furthermore, RUCKUS MSP customers were required to purchase REC SKUs in order to be able to use them for their own MSP account. As of this release, a new capability is introduced: MSP Assign Subscriptions. This feature allows RUCKUS MSP customers to only purchase MSP SKUs and use them for both MSP End Customers as well as assign any desired quantity to their own MSP account. This new flexibility allows RUCKUS MSP customers to enjoy the price advantage that MSP SKUs provide them for both their MSP End Customers as well as for their own MSP account. Furthermore, this new capability allows RUCKUS MSPs to streamline their purchase practice and be consistent with only purchasing MSP SKUs. It should be noted that as of Q1-2024, all renewals of expiring RUCKUS One subscriptions of RUCKUS MSPs entitlements, will be renewed to MSP SKUs only. RUCKUS MSP customers will be able to use the new MSP Assign Subscriptions to assign licenses for their own account.

RUCKUS One R770 AP Features

  • Multi-Link Operation (MLO) Support for Wi-Fi7 APs: MLO capable Wi-Fi7 Wireless clients can now associate on multiple radio bands and dynamically switch between multiple bands leading to increased throughput and reduced latency as supported via 802.11BE/WiFi-7 standard.
  • 320 MHZ Channelization: 320 MHz-radio frequency is available for the R770 AP 6 GHz radio frequency which is the first WiFi7 Enterprise AP.
  • R7.0-Single LED requirements: A unified LED model that displays the most pertinent status on operation of the AP.
  • TPM2 in Wi-Fi 7 board: Updated cryptographic chip which is TPM2.0 TSG specification compliant to better secure hardware from unauthorized use and tampering.
  • Secure Boot support in RUCKUS APs: Protections placed in R770 AP to ensure only software properly signed and authorized by Ruckus Wireless is run on the AP to avoid unauthorized hacking or tampering of the device.
  • Add iPerf server/client in the AP CLI: The iPerf utility is embedded in the AP’s Command Line Interface to conveniently run performance tests which will help in debugging and serviceability.
  • WPA3 on SmartMesh: Utilizing WPA3 encryption on Ruckus Wireless SmartMesh feature.
  • Increase per AP scalability of Dynamic VLANs: Increased the number of Dynamic VLANs to 128 to provide better support of ease of administration, confinement of broadcast domains, reduced network traffic, and enforcement of security policies.
  • Client roaming with AVC information: Enhancements to better manage traffic between roaming clients and APs.
  • QoS Mirroring Improvement: Allows an AP to give certain applications (for example, Zoom, FaceTime) higher priority when it comes to Quality of Service.
  • Wi-Fi 7 Preamble Puncturing: Ability to break a frequency channel into discontinuous pieces when there is interference in the frequency.
Note: The Wi-Fi 7 feature Multi-Link Operation (MLO) is available, pending the client OS and driver support. It would be mandated to use WPA3 encryption with MLO to secure your Wi-Fi network in OS.

The following features are supported with MLO and/or non-MLO clients on the same MLO WLAN:

  • AVC and AVC Policies
  • Client Isolation
  • Wi-Fi Calling
  • Rate Limit Support at WLAN, Firewall, per Client
  • Layer 3 ACL feature:
  • PPE+MLO Offload support:
  • Dynamic VLAN Support for MLO Clients
  • DNS Spoofing:
  • Synchronization of AVC metadata for client flows during roam
  • Thermal Throttling for R770 for 7.0
  • Failsafe Phase-1 in R7.0
  • Wi-Fi 7 Preamble Puncturing
  • Multi-Link Operation (MLO) Support for Wi-Fi7 APs: MLO capable Wi-Fi 7 wireless clients can now associate on multiple radio bands and dynamically switch between multiple bands leading to increased throughput and reduced latency as supported via 802.11BE/WiFi-7 standard.

    MLO clients connections are supported on all standard wireless authentication and encryption configurations, including:

    • WPA3-SAE
    • WPA3-802.1X
    • Open-OWE
    • WPA2-802.1X
    • WPA2-PSK
    • DPSK
    • MAC-Authentication
    • Open Network
    • Captive Portal Network

November 2023

  • Cloud Radio Resource Management (RRM): AI-driven Cloud Radio Resource Management (RRM) is a centralized algorithm that guarantees zero interfering links for the APs managed by RUCKUS One, minimizing co-channel interference to the lowest level possible. This is accomplished by continuously gathering RF data from all the access points, holistically analyzing the RF environment and usage patterns, and jointly making optimal choices for channel re-use, channel bandwidth, and AP transmit power selection to maximize the network throughput. This new technology relies on sophisticated techniques of machine learning, artificial intelligence, graph algorithms, and cloud scale computation to jointly optimize channel, channel width, and AP transmit power. This method optimizes across all combinations of channel, channel width, and AP transmit power to search for the optimal values across the network.
  • AI Operations: RUCKUS One creates recommendations after constantly monitoring the software configuration and analyzing network data. Changes in the expected behavior of a network or its performance are commonly detected and corrected by making physical changes to the network environment or by making configuration changes to the networking software. RUCKUS One provides recommendations by monitoring dynamic factors influencing network performance and also seeks to tune static factors with an objective to improve performance metrics, key performance indicators (KPIs), and the user experience.
  • Device agnostic capabilities: This release introduces the RUCKUS One full Device Agnostic capabilities. As of this release, RUCKUS One is device agnostic from purchase, to activation, and to managing in the Cloud. Any purchased Cloud subscription license (including previously purchased legacy RUCKUS Cloud SKUs) support full device agnostic capabilities allowing the subscriptions to be used to manage Access Points (APs) or switches regardless of the models. For example, customers who have purchased licenses for managing ICX 7150, will be able to use these licenses to manage ICX 8200 or to manage APs. At time of activations, customers will not be prompted any more to allocate quantities for switches and/or APs. The User Interface in RUCKUS One is now simpler and does not distinguish between the type and model of devices being managed from a licensing perspective. Furthermore, when MSPs add new MSP End Customers, the built-in trial mode provides for 50 devices regardless of the type and model. This new capability facilitates simpler doing business with RUCKUS and simpler network administration for RUCKU End Customers and RUCKUS Partners.
  • Dynamic packet capture (PCAP): Packet Capture (PCAP) is a collection of packets generated for all failure events with respect to the specific client. This allows the clients admins to inspect network packets and troubleshoot the issues. All PCAP reports will be stored for three months before they are deleted.
  • Delivery traffic indication message (DTIM): In wireless networks, the DTIM timer is used to wake Wi-Fi devices to let them know there is traffic destined for them. Managing this setting can have significant impact on the battery life of mobile devices and sensors. A default value of 1 is applied.
  • RF and LLDP neighbors: RUCKUS One can now display the LLDP information for APs managed under RUCKUS One, and can also display the RSSI of neighboring access points that are managed under RUCKUS One.
  • Client connectivity diagnostics (CCD): With this firmware, users are now able to troubleshoot client connectivity issues in realtime. On the wireless clients list, users may choose a venue and group of APs to monitor for during client connection, in an effort to directly correlate “connectivity issues” with the precise step in the Wi-Fi authentication process that is breaking down.

October 2023

  • QoS Map Set: Reprioritizes downlink packets based on the configured mappings. When an AP receives a downlink packet, it checks the existing DSCP (Layer 3 QoS) marking, compares it to this map set, and then changes the user priority (Layer 2 QoS) values for transmission by the AP. QoS map settings can be customized and applied per WLAN.
  • OWE Transition mode: The migration from an open Wi-Fi network to an enhanced open (OWE) Wi-Fi network is completed step by step, while user devices are also gradually upgrading. For user devices that do not support OWE authentication, OWE transition mode is available so that such devices can access the network in open authentication mode. Meanwhile, OWE transition mode allows OWE-capable devices to access the network with OWE authentication mode. The OWE transition mode is implemented as follows.
    • Two SSIDs are created on an AP, for example, SSID 1 for open authentication and SSID 2 for OWE authentication.
    • SSID 1 is broadcast, and SSID 2 is hidden. Therefore, only SSID 1 is visible to STAs. SSID 1 carries an OWE Transition Mode element and SSID 2 information. When an OWE-capable STA connects to SSID 1, it is directly associated with SSID 2 in OWE transition mode.
      • Non OWE-capable device connects SSID1
      • OWE-capable device connect to SSID2 from SSID1
  • Client admission Control: Allows access points to adaptively permit or deny client connections based on the connectivity thresholds set per access point, per radio. Minimum and maximum client counts and bandwidth thresholds are configurable per radio.
  • MSP Admin management: Allow for easier delegation of MSP administrator accounts to multiple tenants. MSPs can now assign or unassign one or more administrators to multiple customer accounts in a single step.
  • Admin Single Sign On(SSO): For Professional and MSP customers, our new Azure AD SAML SSO integration is now available! In this first release, Prime Administrators may configure their Azure SSO integration, invite SSO users to the portal, and map those users to existing admin roles such as Prime Administrator or DPSK Manager. In upcoming releases, additional functionality will be provided, including authorization by group membership and integration support with additional IDPs.

September 2023

  • Configuration Analysis: RUCKUS One can now analyze the impact of configuration changes or software changes introduced in the network. RUCKUS One tracks the configuration applied at the Venue, WLAN, AP Group, or AP level. Algorithms assess the impact of this configuration change and display a 'before' and 'after' comparison of network health key performance indicators (KPIs). With this feature, customers can de-risk the configuration changes before rolling out across the network.
  • DPSK Scaling: Dynamic Pre-shared Keys are a cornerstone of the RUCKUS solution, offering unique pre-shared keys that can be applied to each identity, unit, or individual device. RUCKUS One can now support up to 75,000 DPSKs per tenant without requiring a separate RADIUS controller. Automated DPSK creation is limited to 5,000 keys per request, while still supporting up to 75,000 total DPSKs per tenant.
  • BSS Coloring: Basic Service Set (BSS) Coloring marks shared frequencies to allow 802.11ax access points to determine whether simultaneous use of spectrum is permissible. This technology reduces interference due to congestion and ensures consistent service to multiple connected devices in high-density environments. This configuration is now supported at the overall venue and individual AP level.
  • Multicast Rate Limiting: Configurable multicast rate limiting in RUCKUS One. Multicast rate limiting and Multicast filtering are mutually exclusive features, SSID rate limiting will always take precedence if Multicast rate limiting is also configured. Multicast downlink rate limiting should not be greater than 50% of BSS min rate.
  • DHCP Option 82: DHCP Option 82 allows a DHCP Relay Agent to insert circuit−specific information into a request that is being forwarded to a DHCP server. This option works by setting two sub-options: Circuit ID and Remote ID. The insertion of DHCP Option 82 information is now supported for wireless clients in RUCKUS One.
  • Agile Multi-Band (AMB): Introduced by the Wi-Fi Alliance, Agile Multiband is a collection of features designed to improve resource utilization, balance Wi-Fi load, increase capacity, and provide the best possible Wi-Fi experience. AMB configures WLANs to send IE Multi Band Operation announcements that include beacon reporting, channel non-preference, cellular capability, and association disallow. It interoperates with existing load balancing protocols including 802.11k and 802.11r.
  • IEEE 802.11d: Enable or Disable IEEE 802.11d support. When enabled, this feature allows the AP to support multiple regulatory domains by the addition of a country information element to beacons, probe requests, and probe responses.
  • Property Management: Located in Venue > Select a Venue > Configure the Venue > Property Management. Create residence portals, for end-user Multi-Dwelling Units. Centered around DPSK technology, Property Management allows end users control over their own DPSK credentials. Property management must be enabled at a per venue level. This view also allows you to create DPSK pools, Identity Groups, and Identities within this screen. Using this new functionality of RUCKUS One, you can allow end users to:
    • Email/SMS notifications with the residence portal URL
    • Email/SMS notifications with the residence passphrases
    • Allow API access to the portal for third party systems
    • Provide a new UI for end users to:
      • Quickly onboard devices using the passphrase provided
      • Quickly onboard devices using the QR code provided
      • View devices that have used the passphrase
      • Delete devices that have used the passphrase
      • Reset the residences passphrase
      • Reset the residences onboarding URL
      • Change email and mobile number contact information
      • Receive announcements and help
  • Identity Groups: Located in Clients > Identity Groups . Using Identity Groups, as a network administrator, you can logically create user and device groups that have access to particular resources (such as DPSK pools and MAC Address lists)
  • Identity: Located in Clients > Identity. Identities represent a grouping of devices which are associated to an identity. The identity will hold information such as VLAN and VNI. As devices connect to the network, it looks to the identity for those attributes.
  • DPSK: Located in Network Control > My Services . In RUCKUS One, you can now create multiple DPSK services that have different capabilities and different policies. Create DPSK services with different attributes containing:
    • Password complexity
    • Password length
    • Expiration Dates
    • Adaptive Policy Rules
  • MAC Address Pools: Located in Network Control > Policies & Profiles. New to RUCKUS One, is the capability to have multiple MAC Address pools. This list can be used to authenticate devices. Device MAC addresses can be stored in a list and used on WLANs.
  • Adaptive Policy: Located in Network Control > Policies & Profiles. An exciting new feature that you can use to create conditions and responses for those conditions. New to RUCKUS One, is the ability to group conditions together into Access Policy Sets. Choose from conditions for DPSK and for RADIUS and apply them to DPSK Pools and MAC Registration Lists.

August 2023

This section lists new and enhanced software features in the release.
  • ZoneDirector Migration Tool: Make it easy to upgrade from your existing infrastructure! RUCKUS One now supports the import of ZD configuration files. RUCKUS One will build a new venue based on your imported ZD configuration, reconnect and reimage all supported access points, and provide great visibility into the process.
  • Sticky Client Steering: Many times wireless clients suffer from poor roaming experience, stubbornly remaining attached to a far away access point while a nearer, stronger signal goes unused. Sticky client steering takes advantage of SmartRoam, the RUCKUS patented wireless roaming technology, and interoperation with IEEE standards to drive clients to connect to the best RF signal available. Sticky Client Steering is configured at the venue level, and offers great support for connected sticky clients while gently directing them to use a better signal.
  • Mesh Enhancements: Mesh operation in RUCKUS One now includes support for a custom SSID/PSK for mesh, as well as support for both 2.4 GHz and 5 GHz/6 GHz operation. Specific APs can now be manually configured as root nodes, mesh nodes, or to not participate in a venue's mesh configuration. This allows the operator to deploy and fine-tune the exact mesh configuration needed for their environment.
  • New Admin role: DPSK Manager: We continue to expand role and responsibility delegation in RUCKUS One. The latest addition is the DPSK Manager, an administrative user whose sole responsibility is creating, disseminating, and managing Dynamic Pre-Shared Keys. Similar to a guest manager role, this user can only interact with DPSK related services. Additional Admin roles will be available in upcoming releases.
  • Upcoming change to API rate-limiting: Starting next month, the RUCKUS One APIs will include rate limiting to several of the APIs. A rate limit is the number of API calls an App or user can make within a given time period. If this limit is exceeded, the App or user may be throttled. API request made by a throttled user or App will fail. The API will return a 429 to indicate rate limiting has been encountered. Each set of APIs which have rate limiting will identify the limits for those APIs in the API information included with each API section. The rate limit is determined by the following three key aspects:
    • The key that is used. For RUCKUS One, the key is the tenant ID.
    • How many calls are permitted per minute for each tenant.
    • How fast the number of calls allowed is restored. To prevent a flood of API requests, the rate limiting only allows a fixed number of APIs to be restored after the limit is encountered.

July 2023

This section lists new and enhanced software features in the release.

  • Localization: RUCKUS One admin is now offered in 6 languages! From the Administration > Account Management > Settings tab, users can now select from English, French, Spanish, Portuguese, Japanese and Korean. The default language of the tenant can be set, or user preference or browser settings can be preferred.
  • Enhanced application recognition: Access points managed by RUCKUS One support pre-loaded application signature packs which are periodically released by RUCKUS to update application classification on the access point. This ensures customers always have access to the latest application intelligence RUCKUS can provide.
  • 802.11r support for WPA3: Added support for Fast Transition on WPA3 and WPA2/WPA3 mixed networks.
  • MSP optional admin: By popular demand, managed service providers are no longer required to provide a customer admin account. The MSP admin creating a customer account will remain as the primary administrator of the new customer. Adding a customer administrator account during account creation will now be an optional field. Note that any existing customer admins will remain associated with any existing customer accounts.

Welcome to RUCKUS One!

RUCKUS has built our new Cloud platform from the ground up, and we are very excited about this first release! RUCKUS One is an AI-driven network assurance, service delivery, and business intelligence platform that enables customers to easily manage a converged enterprise network, make better business decisions, and deliver exceptional user experiences.

In this first release of RUCKUS One, we are bringing a whole new experience to our end customers. Highlights include:
  • All new user interface: The UI has been redesigned to incorporate features from across multiple functional areas into a single, unified view of the customer network. This new framework gives us room to expand our platform offering with exciting new services and solutions, as well as provide a platform that can support language localization, user customization, tiered feature offerings, and much more.
  • Analytics and Assurance: Features formerly reserved for RUCKUS Analytics customers are coming to RUCKUS One. Users have access to our powerful AI Assurance and Network Health capabilities that free the network admin from a wide variety of mundane tasks necessary to assure network uptime and performance. For Professional users, Service Validation allows the user to validate network availability, performing speed tests via virtual clients without the need of additional hardware sensors, at scheduled or on-demand intervals.
  • Business Insights: Data Studio provides the tools necessary for an admin and business analyst to build custom dashboards and insights across multiple datasets. These dashboards can be saved, shared, or downloaded from the Gallery for vertical and industry-specific uses. Reports can be generated on demand or automated for easy delivery, keeping the leadership informed about KPIs
  • Firmware Management: The administrator can easily manage access point and switch firmware. Firmware updates can be scheduled manually or automatically on a per venue basis, and new versions can be skipped or disabled entirely. Multiple firmware version support in a single venue is also available, allowing the administrator to mix supported device models at the same venue. For example, an 802.11ac wave1 R500 can be deployed at the same venue as an R560 or R760, providing support for a longer device refresh cycle.
  • Tiered Subscription Offering: A flexible subscription model with tiered subscription levels— Essentials and Professional— enables customers to adopt features aligned with their business needs. RUCKUS One Essentials comes with everything needed to operate an optimized, scalable network efficiently and effectively. RUCKUS One Professional includes all the great features from Essentials and uplevels the platform with AI Assurance, longer term trend analysis and data retention, and easy to understand AI recommendations that make deploying and operating a world-class network a breeze.
  • API with JSON Web Tokens (JWT): The new RUCKUS One API has been rewritten from the ground up. Support for JWT allows for a more scalable and secure deployment, while continuing to support many of the existing APIs via API forwarding. While many APIs are backwards compatible with the previous RUCKUS Cloud implementation, many new APIs have been implemented using the JWT architecture. For the full API documentation, refer to: RUCKUS maintains a repository of code snippets here:
  • 6-GHz AP support: RUCKUS One supports the latest RUCKUS Wi-Fi 6E access points, the R560 and R760.
  • ICX 8200 support: RUCKUS One supports the latest RUCKUS ICX switch family, the ICX 8200.
Additionally, many smaller features have been built into the new RUCKUS One platform:
  • Reusable services and policies: The new Network Control section of RUCKUS One is designed to provide reusable service and policy configurations to be applied across multiple venues and devices. As we incorporate more services from across our product lines into the RUCKUS One platform, they will become available here.
  • DPSK Management: Dynamic Pre-Shared Key management is being reworked. Improvements include managing the MAC addresses associated with the DPSK, being able to edit an existing DPSK, importing DPSKs from SmartZone or ZoneDirector export formats, and more.
  • Static IP address for APs: Static network settings are now supported in RUCKUS One. Users can now configure static IP settings on RUCKUS APs managed in the Cloud.
  • SNMP for APs: Often requested, AP SNMP support has been enabled in RUCKUS One for monitoring of network devices. RUCKUS APs now support SNMPv2 and SNMPv3 in read-only operation.
  • Client Load Balancing for APs: When Load Balancing is enabled in a multi-band and/or multi-AP deployment, the AP automatically distributes client load across radio bands and across nearby APs.
  • Directed Multicast: Directed Multicast converts incoming multicast traffic to unicast, reducing airtime utilization and improving data throughput performance. This feature is enabled at the venue level and supports converting directed multicast over the air and over the wire.
  • mDNS (Bonjour) Fencing: The mDNS (Bonjour) Fencing feature provides a mechanism to limit the scope of mDNS service discovery in the physical/spatial domain. Users can limit the range of forwarded mDNS broadcasts to a single AP or adjacent neighbor APs. mDNS Fencing is configured on a per-venue basis.
  • Allowing outdoor APs to use Indoor channels: In some global environments, outdoor APs had been precluded from using Indoor channels; this is now a supported configuration.
  • Selectable Country Code: In some global environments, there is a need to run a different Wi-Fi Country Code than the local country/regulator requires (the location does not have a country code, testing remote location channels, and so on). This is now available at the time of venue creation.
  • Legacy AP firmware: With the launch of 6-GHz support in RUCKUS One, we introduce the ability to use End of Life or “Legacy” access points (APs) at the same venue with new Wi-Fi 6E APs through a “multiple firmware support” feature. Each venue supports two versions of access point firmware, one for current active RUCKUS Wi-Fi devices, and one for Legacy devices, which currently includes the R310, R500, R600, R730, and T300 series of APs.

Introducing RUCKUS One Mobile App

Welcome to RUCKUS One Mobile App!

As part of our launch of the RUCKUS One platform, we have released the new Mobile App in the Apple and Android market places for RUCKUS One. Easily perform management and monitoring from the convenience of your mobile device! Onboard devices, check status, enable access for new users, and more from the all new RUCKUS One Mobile App!

Get the All New RUCKUS One Mobile App

The RUCKUS One Mobile App is available for download from Apple App Store and Google Play Store. Scan the following QR code to download the RUCKUS One Mobile App on your mobile device.
Android Devices iOS Devices

Upgrading RUCKUS SigPack

Before onboarding an R770 AP to RUCKUS One, you must upgrade the tenant Sigpack version to RuckusSigPack-v2-1.670.0.
Complete the following steps to upgrade the SigPack.
  1. Login to RUCKUS One using your valid credentials.
  2. From the navigation bar, go to Administration > Version Management > Application Library
  3. Click Update.
    Updating SigPack
    • If no existing App rules are impacted, click Update. RUCKUS One will upgrade its SigPack directly.
    • If any App rules are impacted, you need to manually enter Update in the Update Application policy dialog box and click Update.
      Update Application Policy
    The SigPack is updated to the latest version: RuckusSigPack-v2-1.670.0
    Latest Application Version

Known Issues and Limitations in RUCKUS One

The following table provides information on the known issues and limitations in the current release.


Symptom: Regardless of whether properties are assigned or unassigned to an LSP (which is the integrator), the Brand 360 aggregate view incorporates all properties to display data for three metrics: Property Health, Guest Experience, and Brand SSID Compliance. However, the tabular view in Brand 360 aggregate view is updated properly and displays the property data only if the properties are assigned to the LSP.

Worokaround: None.

Symptom: From RUCKUS One, you cannot configure the port speed of an ICX 7850-48F switch.

Workaround: Use the following switch CLI commands to configure the port speed:

# configure terminal

# interface ethernet 1/1/1 to 1/1/4

# speed-duplex <speed>

Symptom: MacOS Monterey and BigSur version STA can connect on a PSK WLAN but STA ping is lost after sometime.

Worokaround: None.

Symptom: When creating a unit from the property service. If identity creation files are duplicated (either due to a duplicate passphrase or duplicate LAN port, etc.), RUCKUS One will not halt the creation of units.

Workaround: Since Actvity indicates the identity creation failure, the user can change the configuration that resulted in the failure, or the user can delete the unit that is not associated with the identity.

Symptom: Email is not tracked during creation of the identity; email or SMS is not tracked when the unit is associated with the portal service using the edit operation; email is not tracked during registration of MAC addresses.
Symptom: DPSK deletion is not included with activities associated with unit deletion.

Workaround: During a unit deletion failure event, make sure to delete the associated DPSK passphrase manually.

Symptom: If the same device is connected to multiple identitys or units using different DPSK passphrases at different points in time, devices will be reflected at both identitys or units with the last seen date.

Workaround: N/A.

Symptom: When creating identitys or units  from identitys or venues, if DPSK creation fails (either due to duplicate passphrases, etc.), the RUCKUS One system will not halt the creation of identitys.

Workaround: Since Activity indicates the identity's failure in identity activity. The user can go ahead and change the configuration that resulted in failure, or the user can go ahead and delete the identity or unit that is not associated with DPSK.

Symptom: A connected client (with the unit's DPSK passphrase) details is not displayed in the Identity page.
Symptom: After the ZoneDirector configuration is migrated to RUCKUS One, some of AP-related infomation cannot be viewed until the AP come online.
Symptom UE cannot roam across different venues.
Symptom: R760 or R560 cannot be added to customer migrated from RUCKUS Cloud.

Workaround: Minimum firmware version to support R560, R760 is 6.2.1.x. Some migrated Cloud customers may have 6.2.0.x. Ensure Venue firmware is updated to the latest firmware version.

Symptom: Service validation test cannot be edited by an admin account.

Workaround: Only the owner of the test can edit the service validation test.

Symptom: Firmware Version Management: Changing the update schedule without selecting an update time will result in an internal server error.

Workaround: Choose the time before clicking Update Schedule.

Symptom: Historical connected clients in the AI Assurance tab will be delayed for ~ 30 minutes.

Workaround: Wait for 30 minutes for the AI Assurance health tabs to display the connected clients data.

Symptom: A newly added venue, AP, or network might take longer time to appear while creating a service validation test.

Workaround: Wait for 24 hours before the newly added entities are listed in Service validation test.

Symptom: Service validation virtual wireless clients: In certain cases, getting PSK Failure with reason "STA Disassoc" when station and target APs operates in different channel.
Symptom: When you create or edit a Rogue AP Policy with new venue, the venue count is not refreshed automatically.

Workaround: Refresh the browser UI.

Symptom: Traffic information reported under the Wireless Clients tab and Applications tab do not match.

Workaround: None.

Symptom: Search filter for VLAN does not work as VLAN data can be a single digit number. A minimum of two characters required to trigger UI search.
Symptom: Select All DPSK passphrases check box selects all passphrases for the current page only.

Workaround: Change the pagination count to 100/page and then select the passphrase per page.

Symptom: The Firmware Version Management page lists even the deleted venue.
Symptom: Download admin logs venue name is not shown properly in description field.

Workaround: Venue name is shown as a separate field in the .CSV file adjacent to the description column.

Symptom: Server error message is displayed when browser session times out though the active session is not idle. The JWT default session time is 60 minutes.

Workaround: Re-login after the session expiry.

Symptom: Activities, Events and Admin logs are limited to 100 pages only, irrespective of time period selected.

Symptom: Sometimes alarms counts are not inline with calendar time change on Dashboard.

Symptom: The search results for events do not match the search keyword entered. Sometimes, produces the unwanted search results.

Workaround: Concentrate only on the search results where the results are highlighted.

Symptom: Switch incidents are not listed in specific switch filter or in the Switch tab though switches are contributing to the venue level incidents.

Symptom: User is not able to see zones list for linking the Client Isolation policy profile at the time of adding new wireless network.

Workaround: Create the network without selecting policies and then edit the network to enable venue for the Client Isolation policy.

Known Issues and Limitations in RUCKUS One Mobile App

The following table provides information on the known issues and limitations in the current release.


Symptom: Scanning of AP or Switch serial number is not working.

Workaround: Enter the serial number manually for AP and Switch.

Symptom: Only RUCKUS One user will access RUCKUS One Mobile App.

Workaround: The new RUCKUS One Mobile App is only supported for use with the new RUCKUS One Cloud Platform. Users that have not yet migrated from previous versions of RUCKUS Cloud will be directed to use the “RUCKUS Cloud by Commscope” Mobile App.

Symptom: RUCKUS One Mobile App displays "InvalidToken Error".

Condition: The Multi-Factor Authentication (MFA) option is enabled for the RUCKUS One account.

Workaround: Disable the MFA option for the account using this method. From the RUCKUS One web portal, on the navigation bar, click Administration > Account Management > Settings and deselect Enable Multi-Factor Authentication (MFA).