You can remotely troubleshoot the AP connectivity using the ping, traceroute utilities, and packet capture.

1. On the navigation bar, click Wi-Fi > Access Points > Access Point List.
   The Wi-Fi page is displayed.
2. Click the name of the AP that you want to troubleshoot.
   The AP Overview page is displayed.
3. Select the Troubleshoot AP tab.
   The Troubleshooting dialog box is displayed. By default, the Ping tab is selected.

   

4. Enter the host name or a valid IP address in the Target host or IP address field and click Run.
   For example, the IP address must be in the http://www.abc.com or http://192.168.1.1 format.
   The Troubleshooting page is displayed.

   

5. In the Troubleshooting tab, select the Trace Route tab to view the route to an Internet destination, the number of hops, and the transit delay.
6. Enter the host name or a valid IP address or DNS name in the Target host or IP address field and click Run.
   The Troubleshooting dialog box is displayed.

   

Access points can perform packet captures on their Wi-Fi and wired interfaces. These captures can be filtered for control, management, and data frames, and can be downloaded in the .pcap format for viewing in the capture tool of your choice.

7. In the Troubleshooting tab, select the Packet Capture tab.
   The Troubleshooting (Trace Route) dialog box is displayed.

   

8. For the Capture Interface field, choose a capture interface from the drop-down. You can choose from 2.4 GHz, or 5 GHz or Wired.
9. (Optional) Enter valid MAC addresses in the MAC Address Filter field.
10. Under the Frame Type Filters section, chose one or all of these:
    • Management
    • Control
    • Data
11. Click Start.
    Captured packets are save in a file.
12. Click Close to close the Troubleshooting dialog box and return to the APs page.