You can add registered users, assign roles
to the users, associate them to resource groups, and manage users from the RUCKUS Analytics web interface.
The user must be registered with the system.
From the web interface, go to
Admin > Users.
User
ManagementThe Users page displays the number of
registered users and additional information such as the user email address,
first and last names, role, associated resource group, and user account.
If a user onboards the
controller, that user can be added as a user to the account. However, the
user has restricted administrator permissions. For example, the user can
access account details but cannot delete other users from the account.
Click Add Internal
User.
The Create
User page is displayed where you can select the registered users from
Email
and associate the user to a resource group by selecting a group from the
Resource
Group menu. Users are uniquely mapped to Resource Groups. You
can assign one of the following roles to the user from the Role menu:
Admin: Provides access to all product functionality
Network Admin: Provides access to all product
functionality except administrative operations such as users, resource
groups, licenses, support, and onboarded systems.
Report Only: Provides access to manage reports
You can also add third-party
users by clicking Invite 3rd Party.
A third-party user is a user
who does not belong to your organization. By inviting a third-party user,
you are explicitly granting access to someone outside your organization to
the RUCKUS Analytics service account. Ensure that you have the
necessary authorization to do so. A third-party user or a partner can only
access a single resource group as defined by the administrator.
Note: If the Admin role is
granted, the third-party user will also be able to invite other users into
your account. If this is not desired, you can grant the third-party user a
Network Admin or
Report Only
role.
The Invite 3rd Party
dialog box is displayed where you can search for the user by their email ID.
After typing the email ID, click Find. Select the
Resource Group and Role that you want the third-party user to be associated with
and click Invite.
Note: The
user must have a valid email ID that is registered with RUCKUS support.
Else, the third-party account will be rendered invalid.
Information relevant to the
invitee is displayed in the Users page. The user can
accept or reject the invitation; the status of which is also displayed on
this page as Accepted,
Rejected or Pending. The user
must also have a registered RUCKUS Analytics account to accept the invitation. Additionally,
only users having their own account with RUCKUS Analytics can accept invitations. Else, they will not be
granted permission to access the application. If the user wants to use
another account to accept invitations, then the new account has to be added
and registered with RUCKUS Analytics before the user can accept
invitation from that account.
Partners or third party users who are invited to manage multiple customer
accounts can take advantage of single sign-on by clicking on Accounts in
the profile icon (top right). Partners can conveniently switch account views
without having to re-login.
Adding a Brand
A user can be invited to have the role of
a Brand to access and monitor partner's network data. For more information, refer to
Brand Invitation.