Managing Users

You can add registered users, assign roles to the users, associate them to resource groups, and manage users from the RUCKUS Analytics web interface.

The user must be registered with the system.
  1. From the web interface, go to Admin > Users.
    User Management
    The Users page displays the number of registered users and additional information such as the user email address, first and last names, role, associated resource group, and user account.

    If a user onboards the controller, that user can be added as a user to the account. However, the user has restricted administrator permissions. For example, the user can access account details but cannot delete other users from the account.

  2. Click Add Internal User.
    The Create User page is displayed where you can select the registered users from Email and associate the user to a resource group by selecting a group from the Resource Group menu. Users are uniquely mapped to Resource Groups. You can assign one of the following roles to the user from the Role menu:
    • Admin: Provides access to all product functionality
    • Network Admin: Provides access to all product functionality except administrative operations such as users, resource groups, licenses, support, and onboarded systems.
    • Report Only: Provides access to manage reports
  3. You can also add third-party users by clicking Invite 3rd Party.

    A third-party user is a user who does not belong to your organization. By inviting a third-party user, you are explicitly granting access to someone outside your organization to the RUCKUS Analytics service account. Ensure that you have the necessary authorization to do so. A third-party user or a partner can only access a single resource group as defined by the administrator.

    Note: If the Admin role is granted, the third-party user will also be able to invite other users into your account. If this is not desired, you can grant the third-party user a Network Admin or Report Only role.
    The Invite 3rd Party dialog box is displayed where you can search for the user by their email ID. After typing the email ID, click Find. Select the Resource Group and Role that you want the third-party user to be associated with and click Invite.
    Note: The user must have a valid email ID that is registered with RUCKUS support. Else, the third-party account will be rendered invalid.

    Information relevant to the invitee is displayed in the Users page. The user can accept or reject the invitation; the status of which is also displayed on this page as Accepted, Rejected or Pending. The user must also have a registered RUCKUS Analytics account to accept the invitation. Additionally, only users having their own account with RUCKUS Analytics can accept invitations. Else, they will not be granted permission to access the application. If the user wants to use another account to accept invitations, then the new account has to be added and registered with RUCKUS Analytics before the user can accept invitation from that account.

  4. Partners or third party users who are invited to manage multiple customer accounts can take advantage of single sign-on by clicking on Accounts in the profile icon (top right). Partners can conveniently switch account views without having to re-login.

Adding a Brand

A user can be invited to have the role of a Brand to access and monitor partner's network data. For more information, refer to Brand Invitation.