Onboarding the controller to RUCKUS AI

You can onboard all the switches and APs from SmartZone to RUCKUS AI.

Prerequisites: The following are the prerequisites to onboard SmartZone Controller to the RUCKUS AI.

Sync SmartZone controller to a valid NTP server.
Make sure that the SmartZone controller has access to outbound port 443 and keep the ports opened in the network firewall settings, refer to RUCKUS AI User Guide for Firewall Ports to Open for RUCKUS AI information.
Make sure that the SmartZone has fully paid RTU license and AP license.

Note:

SmartZone controllers and APs serve as the data source for RUCKUS AI. After allocating licenses to the APs, you must wait up to one hour for the data to be populated across all dashboards and reports.
Each SmartZone controller is licensed to a specific organization; you can check the license affiliation on the RUCKUS Support website. During onboarding, the SmartZone controller is automatically linked to the specific organization in RUCKUS AI.
If you are a partner onboarding your customer's SmartZone controller by using your own RUCKUS Support credentials, then the SmartZone controller will be onboarded to your customer's organization, and you are automatically added as an administrator in your customer's RUCKUS AI account.

Complete the following instructions to onboard SmartZone controller to the RUCKUS AI interface:

Activate the RUCKUS AI licenses in License Manager (LiMAN), from https://support.ruckuswireless.com. For more information, refer to the RUCKUS AI Software Licensing Guide.
Log in to the SmartZone controller user interface that runs SmartZone 5.1.2 or later.
Enable SmartZone cloud software services and then connect SmartZone to your RUCKUS AI account by performing the following steps.
The menu navigation has changed in SmartZone 6.0 and later releases.
- In releases prior to SmartZone 6.0, complete the following steps:
1. Select System > General Settings > Cloud Services.
  
  Enabling Cloud SZ Services
2. In the Region field, select the specific cluster region US, EU, or Asia from the dropdown to which you want to onboard the controller.
  
  Note: If you enable the Cloud SZ Services option, the Region field is disabled.
  
  A confirmation dialog box is displayed indicating the implications of changing the region.
  Region Change Confirmation Dialog Box
3. Click Yes if you wish to change the region or select No to continue with the current selection and exit the window.
4. Toggle the button to ON to enable Cloud SZ Services which displays the RUCKUS cloud single sign-on window that prompts you to log in with your RUCKUS Support credentials. After successful login, SmartZone is securely connected to your RUCKUS cloud account to use RUCKUS AI cloud services.
  After the cloud SmartZone service is successfully enabled, the window extends to display options to enable RUCKUS AI.
5. Toggle the button to ON to enable RUCKUS AI. This will connect SmartZone to your RUCKUS AI account and enable data streaming to the RUCKUS AI instance.
  
  Enabling RUCKUS AI
  
  The onboarding process will take a few minutes to complete after which the connection details are displayed. You can view the status of the onboarded controllers in RUCKUS AI as described in Step 5.
- In SmartZone 6.0 and later releases, complete the following steps:
1. Select Administration > External Services > Ruckus Services > Ruckus Cloud Services. The RUCKUS Cloud Services tab is displayed.
  
  Enabling Cloud Services in SmartZone 6.0 and Later Releases
2. In the Region field, select the specific cluster region US, EU, or Asia from the dropdown to which you want to onboard the controller.
  
  Note: The option to select a region is available only when the Cloud Authentication option is disabled.
  
  A confirmation dialog box is displayed indicating the implications of changing the region.
  Region Change Confirmation Dialog Box
3. Click Yes if you wish to change the region or select No to continue with the current selection and exit the window.
4. Turn on Cloud Authentication which displays the RUCKUS Cloud single sign-on window that prompts you to log in with your RUCKUS Support credentials. After successful login, SmartZone is securely connected to your RUCKUS Cloud account to use RUCKUS AI Cloud services.
  After successful cloud authentication, the window extends to display options to enable RUCKUS AI.
5. Toggle the button to ON to enable RUCKUS AI. This will connect SmartZone to your RUCKUS AI account and enable data streaming to the RUCKUS AI instance.
  
  After the access to the service is validated, the connection status is changed to Connected.
  
  Enabling RUCKUS AI
  
  The onboarding process will take a few minutes to complete after which the connection details are displayed. You can view the status of the onboarded controllers in RUCKUS AI as described in Step 5.
Log in to RUCKUS AI at https://ruckus.cloud/analytics using your RUCKUS Support credentials.

Based on the support entitlement for your asset, you can connect to the RUCKUS AI cluster in United States, Europe, or Asia by selecting the corresponding region from the login window.

RUCKUS AI Login Page
On the Navigation bar, click Administration > Account Management > Onboarded Systems and verify the status of the onboarded SmartZone controller is green.

The SmartZone controller name is retrieved from the controller at the time of onboarding. However, if the name is changed after onboarding the controller, RUCKUS AI will not display the updated controller name.

If the controller has onboarded and connected successfully, and if data is transmitted to RUCKUS AI, the status is displayed in Green. If the controller is offboarded and not sending any data, the status is displayed in Grey. If the onboarding is in progress, the status is displayed in Yellow. If the connection to the controller is lost, or when data is not transmitted, the status is displayed in Red.

Verifying Controller Status
Manage and assign the licenses to the desired access points (APs). Refer to Managing and Assigning the licenses to the APs.