You can view and manage identities in the RUCKUS One web interface.

1. On the navigation bar, select Clients > Identity Management > Identities List.
   The Identity Management page is displayed, defaulting to the Identities tab.

   The Identities tab displays the following information:

   • Identity Name: Displays the name of the identity as a hyperlink. Clicking the hyperlink opens the details page of the identity, which displays the configured information for the selected identity.
   • Display Name: Displays the display name of the identity. When a display name is configured, it replaces the Identity Name in the Identity Name column across related tables in the RUCKUS One web interface.
   • Status: Displays the status of the identity (Active or Blocked).
   • Email: Displays the email address associated with the identity.
   • Phone: Displays the phone number associated with the identity.
   • Description: Displays additional information or notes configured for the identity.
   • Identity Group: Displays the identity group to which the identity belongs. The group name is a hyperlink. Clicking the hyperlink opens the details page of the identity group. Refer to Managing Identity Groups for more details.
   • VLAN: Displays the VLAN ID assigned to the identity (range: 1 to 4094).
   • Assigned AP: Displays the access point assigned to the identity.
   • Assigned Port: Displays the switch port assigned to the identity.
   • Segment No.: Displays the segment number assigned to the identity. The segment number corresponds to the VXLAN ID (VxLAN Id) used for network segmentation and traffic isolation within Personal Identity Network (PIN) deployments.

   You can use the Search option to display only the table entries matching the specified Identity Name, Display Name, Email, or Description; enter a minimum of two characters. Additionally, you can filter the list by selecting an option from the Identity Group drop-down list (which includes all configured identity groups).

   You can customize which fields appear in the table by clicking the icon and selecting or deselecting the desired column names. Drag and drop individual column names up or down the list to customize the left‑to‑right column display in the table. Optionally, you can click Reset to default to restore the default subset of columns. Click Clear Filters to reset the filters.

   You can sort the list by clicking the associated column header.

2. (Optional) Click the identity name to open its details page.
   The page includes the Overview, Devices, Certificates, DPSK Passphrases, and MAC Addresses tabs and opens the Overview tab by default.

   • Overview: The Overview tab displays the following details as applicable to the selected identity:
     Note: The Identity Health, Traffic, and Top 10 Applications by Traffic Volume panels display metrics based on historical data and may reflect updates with a delay of up to 15 minutes.
     • Identity Details: Displays information about the selected identity, including the display name, email address, description, phone number, identity group, VLAN, unit, and authentication service. The Identity Group name is displayed as a hyperlink. Clicking the hyperlink opens the details page of the associated identity group.
     • Personal Identity Network: Displays information about the Personal Identity Network associated with the identity, including the assigned segment number, Personal Identity Network identifier, assigned AP, and Ethernet ports assigned. The Personal Identity Network identifier is displayed as a hyperlink. Clicking the hyperlink opens the details page of the associated Personal Identity Network.
     • External Attributes: Click Show External Attributes to display the External Attributes sidebar. The sidebar displays identity information obtained from the configured SAML Identity Provider (IdP) or Directory Server profile. The information is organized into the following groups:
       • User Identity: User Name, First Name, Last Name, User Principal Name, and Display Name.
       • Organization Info: Title, Groups, Role, Department, and Organization.
       • Contact Info: Email, Phone, and Address.

         If an attribute value is unavailable, -- is displayed.

     • Identity Health: Provides an aggregated view of the connection quality and performance of all devices associated with an identity. It displays the following metrics:
       • Time to Connect: Displays the average percentage of successful Wi-Fi connections across all clients that meet the SLE threshold configured in the AI Assurance Health page. This metric measures the time taken for each client to complete key connection stages such as 802.11 authentication, association, Layer 2 authentication, and DHCP IP assignment. This metric does not include the time taken for Layer 3 authentication.
       • Client Throughput: Displays the average percentage of Wi‑Fi sessions across all clients that meet the configured SLE threshold in the AI Assurance Health page.

         This metric measures the downlink throughput estimate of the client, taking into consideration RF channel conditions, interference, channel contention, and client capabilities.

     • Traffic: Displays the total volume of user traffic for devices associated with an identity, including both transmitted (Tx) and received (Rx) data. The data is visualized in a donut chart segmented into Tx and Rx, with the overall traffic volume displayed at the center.
     • Top 10 Applications by Traffic Volume: Displays the top 10 applications based on traffic consumption for devices associated with the identity. The list shows each application along with its corresponding traffic volume. Data is also visualized in a donut chart, segmented by applications, with the total traffic volume displayed at the center.
     • Associated Devices: Displays the total number of devices linked to an identity. The data is visualized in a donut chart, with the overall device count displayed at the center. This count includes both currently and previously connected devices.
   • Devices: Displays devices associated with the identity, including connection details and status. Refer to Viewing and Associating Devices for an Identity for more details.
   • Certificates: Displays and allows generation of certificates issued to the identity for authentication. Refer to Viewing Certificates for an Identity for more details.
   • DPSK Passphrases: Displays and allows management of DPSK passphrases associated with the identity. Refer to Managing DPSK Passphrases for more details.
   • MAC Addresses: Displays and allows management of MAC addresses associated with the identity. Refer to Managing MAC Addresses for an Identity for more details.
3. (Optional) Select the checkbox alongside the identity name to display the management options:
   • Edit
   • Delete

   Refer to Editing or Deleting an Identity for more details.
4. (Optional) Add identities. Choose the option that best suits your needs:
   • Click Add Identity to add a new identity. Refer to Adding an Identity for more details.
   • Click Import From File to import multiple identities from a CSV file. Refer to Importing Identities from a CSV File for more details.
5. (Optional) Click the icon to export identities as a CSV file.