AP Statuses

Periodically checking the status of an AP can alert you to any existing or potential issues.

AP statuses are grouped into four main status categories containing additional status options:

  • Operational (Green): Indicates that the AP is operating normally and able to provide any configured network.

  • Requires Attention (Red): Indicates that the AP is currently experiencing issues and unable to provide any configured network.

  • In Setup Phase (Gray): Indicates that the AP is currently going through the setup process.

  • Temporarily Degraded (Yellow): Indicates that the AP may be experiencing temporary issues and may be temporarily unavailable.

Operational

The Operational status category indicates that the AP is operating normally and able to provide any configured network. An additional two statuses are used:

  • Operational - applying firmware: Is displayed to show when firmware is being installed
  • Operational - applying configuration: Is displayed to show a software update is occurring. After the software update completes, the status changes to Operational.

Requires Attention

The Requires Attention status category indicates that the AP is currently experiencing issues and unable to provide any configured network. The following issues may be included:

  • AP firmware update failed
  • AP configuration update failed
  • AP is disconnected from Ruckus Cloud

In Setup Phase

Within the In Setup Phase status category, two additional statuses may be displayed:

  • Never Contacted Cloud (Gray): Indicates that the AP has never connected to the Ruckus Cloud. This status appears if the AP has never been able to connect to the Ruckus Cloud.

  • Initializing (Gray): Short-term status after the AP connects to the cloud. In this state, the AP is discovered by the cloud and assigned a related venue to get the corresponding configuration to the venue.

Temporarily Degraded

The Temporarily Degraded status category indicates that the AP may be experiencing temporary issues and may be temporarily unavailable. Temporary service degradation status occurs when the AP is rebooting.