Downloading the AP Logs
An AP log contains information such as the AP system, configurations, and the AP runtime status, which are useful for troubleshooting. When you request for technical support, Ruckus asks you to download and share the AP log for analysis.
On the Dashboard, click
The Access Points page appears.
Click the name of the AP from which you want to download the AP log.
The Access Points Overview page appears.
In the bottom right corner of the page, under
Generate new log.
Ruckus LTE AP Management generates a log and uploads it to Google Cloud. A new icon for downloading the log appears next to the Last Log timestamp.Note: This action is asynchronous. You must wait until an updated download link appears.A progress bar appears while your web browser downloads the AP log to its default download location. When the download progress bar disappears, go to your default download location and locate the log file, which is named similar to this: RSC_Logs_xxx_2018_11_29T08_31_43.tar. Use the Linux shell to decompress and review the contents of the AP log file. In general, an AP log contains AP system message files, as shown in the following example.
4631894 2018-12-04 12:32 var/log/messages 9500066 2018-12-04 12:29 var/log/messages.prev 9500571 2018-12-04 12:23 var/log/messages.prev1 9500524 2018-12-04 12:15 var/log/messages.prev2
To view scheduled logs, log in to the support portal as a tenant.
Support page, select a
Customer Accounts, and then choose an AP.
The Scheduled Logs dialog appears.
- Click the download icon to download a log or click the delete icon to delete a log.