Feature Overview

RUCKUS One tenant account users can interact with AI through the RUCKUS DSE to retrieve specific deployment information and create widgets for their operational data. They can seamlessly integrate these widgets into a customizable canvas, delivering a personalized and interactive data visualization experience that simplifies presentation and enhances usability.

RUCKUS One’s generative AI chat agent uses a large language model (LLM) to enable natural, conversational interaction across the platform. You can ask questions or issue instructions related to your RUCKUS One deployment—such as troubleshooting, configuration, or analytics—and the agent responds with actionable insights. It empowers users of the tenant account to generate visual Canvases and transform them into customizable Dashboards, which can be reused across the product to monitor inventory, metrics, and operational health, thereby streamlining workflows and improving visibility. The Onboarding Assistant guides you through network setup with a clear, step-by-step process that ensures easy navigation. It interacts directly with you to offer personalized suggestions and configurations tailored to your specific needs. By leveraging AI, the assistant simplifies complex onboarding tasks, boosting efficiency and productivity. It also helps you manage essential network tasks, including configuring networks and handling Virtual Local Area Network (VLAN) settings on switches. The assistant proactively detects errors—for instance, if you select a venue name already in use, it prompts you to choose a different one.

The RUCKUS DSE chat interface contains three icons for managing your conversations:

• Clicking the icon allows you to start a new conversation. Each user of the tenant account can save up to 50 conversations, with messages in each conversation retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is cleared.
  Note: Once you have 50 conversations, the icon becomes inactive and you must delete an existing conversation before starting a new conversation.
• Clicking the icon displays an interactive sidebar listing all saved conversations. Here, you may click on a specific conversation to view the chat history, edit the title of a specific conversation, and delete a specific conversation.
• Clicking the icon allows you to expand the canvas to place widgets or collapse it to view only the RUCKUS DSE chatbox.

Conversations support the generation of various types of widgets, including pie charts, bar graphs, line graphs, and tables. You can drag widgets generated in conversations onto the canvas, where they will be arranged in rows. On the canvas, hover your cursor over a specific widget to access the icons, allowing you to edit the title of the widget (), and delete the widget (). You can also resize the widget on the canvas using the Small to Large slider that is displayed when you hover over the widget.

Each user of the tenant account can create a canvas, with each canvas containing a maximum of 20 widgets.

Requirements

Only accounts with Professional Tier licenses can use the RUCKUS DSE feature.

Considerations

• Each user defined in the tenant account is allowed to save a maximum of 50 RUCKUS DSE conversations. Messages in each conversation are retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is deleted.
• Each user can create a canvas containing a maximum of 20 widgets.
• Each user can create up to 10 canvases.

Best Practices

Prerequisites

The feature support is currently restricted to system groups with Prime Admin or Admin roles. Custom groups are not supported.