Understanding RUCKUS DSE

RUCKUS Digital System Engineer (DSE) is a chat-based agentic AI assistant that lets you interact with your network deployments using predefined or natural-language prompts, query and display operational data, and generate real-time visualizations.

Feature Overview

The DSE chat agent uses a large language model (LLM) to enable natural, conversational interaction across the platform. You can ask questions or issue instructions related to your RUCKUS One deployment—such as troubleshooting, configuration, or analytics—and the agent responds with actionable insights.

The RUCKUS DSE chat interface contains three icons for managing your conversations:

  • Clicking the icon allows you to start a new conversation. Each user of the tenant account can save up to 50 conversations, with messages in each conversation retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is cleared.
    Note: Once you have 50 conversations, the icon becomes inactive and you must delete an existing conversation before starting a new conversation.
  • Clicking the icon displays an interactive sidebar listing all saved conversations. Here, you may click on a specific conversation to view the chat history, edit the title of a specific conversation, and delete a specific conversation.
  • Clicking the icon or icon allows you to expand the canvas to place widgets or collapse it to view only the RUCKUS DSE chatbox.
RUCKUS DSE supports the following agents:
  • Client Connectivity Troubleshooting Agent – The Client Troubleshooting Agent analyzes extensive telemetry and Packet Capture (PCAP) data, identifies root causes of wireless client connectivity issues, and automatically generates RCA reports with likely causes, diagnostic details, and recommended actions.
  • Customizable Dashboard Canvases Agent – This agent allows you to generate visual canvases containing specific data widgets and transform them into customizable Dashboards, which can be reused across the product to monitor inventory, metrics, and operational health, thereby streamlining workflows and improving visibility.
  • Knowledge-Based Agent – The Knowledge-Based Agent integrates with RUCKUS public resources, support systems, and Application Programming Interfaces (APIs) to deliver contextual, AI-assisted responses that help you investigate and understand network conditions.
  • Onboarding Agent – The Onboarding Agent guides you through network setup with a clear, step-by-step process that provides easy navigation, offers personalized suggestions and configurations tailored to your specific needs, and ensures an error-free deployment

Requirements

Your tenant account requires a minimum license tier to access the agents available through the DSE chat interface. Refer to the following matrix for license requirements per agent.

Table 1. DSE Agents and License Tier Support Matrix
Agent Essentials Tier Professional Tier
Client Connectivity Troubleshooting Agent No Yes
Customizable Dashboard Canvases No Yes
Knowledge-Based Agent Yes Yes
Onboarding Agent Yes Yes

Considerations

Consider the following when using RUCKUS DSE:
  • Each user defined in the tenant account is allowed to save a maximum of 50 RUCKUS DSE conversations. Messages in each conversation are retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is deleted.
  • The DSE chat input supports a maximum of 300 characters per prompt.

Best Practices

These best practices help ensure optimal user experience and results when interacting with RUCKUS DSE:
  • Use the sample/default suggestions (prompts) – When you first open DSE, it provides sample questions on the welcome page. These are good starting points that are known to work well and can help you understand the types of queries the system supports.
  • Be specific and concise in your prompts – The DSE chat input supports a maximum of 300 characters, so frame your questions clearly and directly. Instead of vague queries, ask about specific network elements.
  • Respond to "Human-in-the-Loop" prompts – When DSE asks you to clarify or choose from a set of options (for example, selecting between AP details versus switch port status), select the most relevant choice to guide the AI toward accurate results. This disambiguation step helps ensure you get the data you actually need.
  • Provide feedback – Use the and icons on each DSE response. This feedback loop helps improve the system's accuracy over time.
  • Start fresh conversations for new topics – DSE retains up to 50 conversation threads (each kept for 30 days). When switching to a different subject or troubleshooting a new issue, start a new chat rather than continuing an existing thread.
  • Manage your conversation history – Rename auto-generated conversation titles to something meaningful so you can easily return to past queries. This helps you track previously generated insights without re-querying.

Prerequisites

Ensure your RUCKUS One user account is assigned to one of the following system-defined privilege groups: Prime Admin or Administrator. Custom groups are not supported.