Understanding RUCKUS DSE

Feature Overview

RUCKUS DSE uses a large language model (LLM) to enable natural, conversational interaction across the platform. You can ask questions or issue instructions related to your RUCKUS One deployment, such as troubleshooting, configuration, or analytics, and RUCKUS DSE responds with actionable insights.

Click the Ask DSE button in the header to open the RUCKUS DSE chat interface as a panel on the right side of the screen. You can continue to navigate across dashboard pages while the panel remains open, without interrupting your workflow. To change the display, use the toggle option within DSE to switch between the right-side panel and a floating window. This allows you to position DSE based on your preference.

The RUCKUS DSE chat interface contains three icons for managing your conversations:

Clicking the icon allows you to start a new conversation. Each user of the tenant account can save up to 50 conversations, with messages in each conversation retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is cleared.
Note: Once you have 50 conversations, the icon becomes inactive and you must delete an existing conversation before starting a new conversation.
Clicking the icon displays an interactive sidebar listing all saved conversations. Here, you may click on a specific conversation to view the chat history, edit the title of a specific conversation, and delete a specific conversation.
Clicking the icon or icon allows you to expand the canvas to place widgets or collapse it to view only the RUCKUS DSE chatbox.

RUCKUS DSE supports the following sub-agents:

Client Connectivity Troubleshooting Sub-agent: The Client Connectivity Troubleshooting Sub-agent analyzes extensive telemetry and Packet Capture (PCAP) data, identifies root causes of wireless client connectivity issues, and automatically generates RCA reports with likely causes, diagnostic details, and recommended actions.
Customizable Dashboard Canvases Sub-agent: This sub-agent allows you to generate visual canvases containing specific data widgets and transform them into customizable Dashboards, which can be reused across the product to monitor inventory, metrics, and operational health, thereby streamlining workflows and improving visibility.
Knowledgebase Sub-agent: The Knowledgebase Sub-agent integrates with RUCKUS public resources, support systems, and Application Programming Interfaces (APIs) to deliver contextual, AI-assisted responses that help you investigate and understand network conditions.
Onboarding Sub-agent: The Onboarding Sub-agent guides you through network setup with a clear, step-by-step process that provides easy navigation, offers personalized suggestions and configurations tailored to your specific needs, and ensures an error-free deployment.
Live Data Sub-agent: The Live Data Sub-agent enables administrators to retrieve live operational data from their RUCKUS One deployment using natural-language queries. The agent accesses RUCKUS One APIs and returns real-time information about access points, clients, venues, alarms, events, switches, networks, activities, and license status. The agent provides read-only access and does not perform configuration changes.
Venue Troubleshooting Sub-agent: The Venue Troubleshooting Sub-agent analyzes venue health, incidents, clients, access points, switches, alarms, events, and other operational data to identify issues affecting a venue and recommend follow-up troubleshooting actions

Requirements

Your tenant account requires a minimum license tier to access the sub-agents available through the DSE chat interface. Refer to the following matrix for license requirements per sub-agent.

Table 1. DSE Sub-Agents and License Tier Support Matrix
Sub-agent	Essentials Tier	Professional Tier
Client Connectivity Troubleshooting Sub-agent	No	Yes
Customizable Dashboard Canvases Sub-agent	No	Yes
Knowledgebase Sub-agent	Yes	Yes
Onboarding Sub-agent	Yes	Yes
Live Data Sub-agent	Yes	Yes
Venue Troubleshooting Sub-agent	No	Yes

Considerations

Consider the following when using RUCKUS DSE:

Each user defined in the tenant account is allowed to save a maximum of 50 RUCKUS DSE conversations. Messages in each conversation are retained for a maximum of 30 days. Once all messages in a conversation expire, the conversation is deleted.
The DSE chat input supports a maximum of 300 characters per prompt.

Best Practices

These best practices help ensure optimal user experience and results when interacting with RUCKUS DSE:

Use the sample/default suggestions (prompts) – When you first open DSE, it provides sample questions on the welcome page. These are good starting points that are known to work well and can help you understand the types of queries the system supports.
Be specific and concise in your prompts – The DSE chat input supports a maximum of 300 characters, so frame your questions clearly and directly. Instead of vague queries, ask about specific network elements.
Respond to "Human-in-the-Loop" prompts – When DSE asks you to clarify or choose from a set of options (for example, selecting between AP details versus switch port status), select the most relevant choice to guide the AI toward accurate results. This disambiguation step helps ensure you get the data you actually need.
Provide feedback – Use the and icons on each DSE response. This feedback loop helps improve the system's accuracy over time.
Start fresh conversations for new topics – DSE retains up to 50 conversation threads (each kept for 30 days). When switching to a different subject or troubleshooting a new issue, start a new chat rather than continuing an existing thread.
Manage your conversation history – Rename auto-generated conversation titles to something meaningful so you can easily return to past queries. This helps you track previously generated insights without re-querying.

Prerequisites

Ensure your RUCKUS One user account is assigned to one of the following system-defined privilege groups: Prime Admin or Administrator. Custom groups are not supported.