Viewing MSP Customers

To view the MSP customers, perform the following steps.
  1. On the MSP Dashboard, select the Customers tab.
    The Customers page box appears.
    Note: By default, the MSP Customers page is displayed.
    MSP Customers
  2. Select the MSP Customers sub-tab.
  3. Review the information about the MSP customers.
    This page also has the following options:
    • Add Customer: Opens the Add New Customer dialog box.
    • Portal Settings: Opens the Customers Portal Settings dialog box.
    • Export To CSV: Exports the list of MSP customers to a .CSV file.
    • Refresh: Refreshes the list of MSP customers.
    The MSP customer page displays the following colums:
    • Customer: The name of the customer.
    • Status: The ststus of the customer.
    • Address: The address of the customer.
    • MSP Administrators: Number of MSP administrators
    • Customer Administrators: Number of customer administrators.
    • Integrator: Name of the integrator.
    • Installer: Name of the installer.
    • Active Alarms: Number of active alarms.
    • Wi-Fi Licences: Number of Wi-Fi licenses available.
    • Wi-Fi Licenses Utilization: Number of Wi-Fi licenses utilized.
    • Switch Licenses: Number of switch licenses available.
    • Cloud Version: RUCKUS Cloud software version.
    • Next Update: Upcoming RUCKUS Cloud software version update.
    • Active From: The date from which the account is active.
    • Service Expires on: The date on which the service for the customer will expire.
  4. Click on a customer name under the Customer column to go to the tenant portal and manage and monitor netwok.
    When you hover mosue over a customer name, a radio button appears. When you check the radio button, these options appear:
    • Edit: Opens the Edit Customer dialog box to modify the customer information.
    • Manage Admin: Manages the administrator for the customer.
    • Resend Email Invitation: Resends email invitation to the customer.
    • Deactivate: Deactivates the customer.
    • Reactivate: Reactivates the customer.
    • Delete: Deletes the customer.